Interpersonal Relationships And Communication Skills

Front 1

Maslow's hierarchey of human needs
from top to botton

Back 1

self-actualization
ego
social
security
physiological

Front 2

Name 5 causes of stess in the OR

Back 2

General surgical enviorment
-Team member personalities
-Emergancy Situations
-Unfamiler procedures
-Malfunctioning equipment
-incorrect or insufficient supplies and tools
-Breach in aseptic technique
-Situations involving moral, ethical, and legal dilemmas or challanges.

Front 3

Name 5 impacts of stress on the body

Back 3

-High blood pressure
-Headache
-Loss of appetite
-Increased appetite3
-Weakened immune system
-Heart faliure

Front 4

Name 5 ways of coping with stress

Back 4

-Exercising
-Imagery
-Deep breathing
-Muscle relaxation
-Getting enough sleep
-Humor
-Positive refelction
-Eating healthly, regular meals
-Caring for your physical and emotional needs
-Professionally, yet assertively dealing with sourses of conflict

Front 5

Name the goals of communication

Back 5

-To give information to others
-To obtain information from others
-To express feelings
-To solve problems through communication
-To persuade others to change attitude or behavior

Front 6

Verbal

Back 6

Communication using words

Front 7

Oral

Back 7

Words are spoken aloud; depens on the abilities to speak and hear

Front 8

Written

Back 8

Words are written; depends on the abilities to write, read, and see

Front 9

Nonverbal

Back 9

Communication sent in ways other then by words; depends on the five basic senses

Front 10

Name 5 purposes of communication among hospital team members

Back 10

-To maintain accurate records
-To promote teamwork within the surgical team
-To identify patient needs

Front 11

Name 5 essential components of effective communication

Back 11

-Sender
-Message
-Receiver
-Feedback

Front 12

Name 5 effective speaking skills

Back 12

-Defer judgement
-Listen for the whole message
-pay attention
-listen completely
-Paraphrase what was heard

Front 13

Assess

Back 13

Determine purpose of audience

Front 14

Plan

Back 14

Determine what to say

Front 15

Present

Back 15

Be sincere. Be aware of the voice tone, fluency, articulation, and nonverbal communications

Front 16

Identifiy 3 means of communication that enable the other hospital departments to relate to the surgical suite

Back 16

-Records
-Computers
-Verbal