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5 Cards in this Set
- Front
- Back
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True or False: Each customer that approaches the pharmacy counter brings their own set of concerns and expectations.
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True
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True or False: It costs the pharmacy much less to recruit a new customer than to keep an existing customer happy.
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False
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Unsatisfied customers can cause a chain of events that include:
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Decreasing sales
Decreasing work hours Stagnant wages |
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Which of the following are effective ways to make a customer feel welcome?
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Call the customer by name
Acknowledge the customer when they enter the pharmacy area Look the customer in the eye |
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Which of the following is not a good customer service practice while on the telephone?
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Place the customer on hold for a prolonged period of time
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