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13 Cards in this Set
- Front
- Back
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What is self-awareness and how does it relate to communication? |
Ability to understand self-related strengths and weaknesses. Allows people to understand and be aware of what weaknesses they have while communicating with others (i.e., confidence, expressiveness) |
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What is assertiveness? |
Stating your own opinion on a matter, without disregarding other people's opinions |
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What is the difference between Hearing and listening? |
Hearing - physiological response to auditory sensation Listening- Interpretation of auditory sensations |
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What are some causes of ineffective listening? |
- Close mindedness - Lack of concentration |
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What are 3 barriers to listening? |
- Physiological: (Hearing issues, sleepyness, hunger) - Contextual: (Location, culture, gender) - Psychological: (Intimidation, prejudices and biases, difficult relationship) |
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What are the 6 steps to effective listening of the HURIER model (Brownwell, 1985) |
Hearing Understanding Remembering Interpreting Evaluating Responding |
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What is the difference between Passive and Active listening? |
Passive- No effort, lacks understanding Active - has 4 components 1. Intensity 2. Empathy 3. Acceptance 4. Openness to message meaning |
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What are 3 active listening skills? |
1.Attending: (Posture, staying still, eye contact) 2.Following: (Encouragement, questions, think before speaking) 3.Reflective Responding: (paraphrase, reflect and summarise) |
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What are 3 different types of listening? |
Listening for analysis: evaluation Listening for Comprehension: Understanding and empathy Listening for relaxation: Pleasure |
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What are some characteristics of effective listening? |
Be motivated: - Make an effort to understand - Make eye contact Show interest through non-verbal behaviour -Nodding, facial expression of interest -Avoid distractions -Don't look at watches or phone Empathise with the speaker -Take in whole picture -Both content and feelings -Ask questions -Analyse what you have heard |
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What are the 5 categories of Non-verbal communication? |
Kinesics: Body language Proxemics: Personal space Chronemics: use of time Haptics: Use of touch Vocalics: Use of voice |
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What things need to be focused on in non-verbal communication |
-Visual channels -Auditory channels -Clothing and grooming - discrepancies between said and written nonverbal cues |
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What 4 dimensions of impression management is influenced by non-verbal communication |
Credibility: High-level eye contact, avoid insincere smiles Likeability: Relaxed, pleasant speaking voice Interpersonal attractiveness: responsive Dominance: confident, controlled talk time |
