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25 Cards in this Set
- Front
- Back
in the communication cycle, who decodes the message and who encodes the message?
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receiver decodes message, sender encodes
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what is an effective active listener aware of when communicating with a patient?
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body language and facial expressions
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when an MA is conducting a patient interview should medical terminology be used?
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no not all patients will understand
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how can an MA eliminate hostility based on personal bias?
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by recognizing personal bias and prejudice
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who usually influences the patient more, family or healthcare team?
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family
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where do "safety needs" appear on Malows Hierarchy?
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no food and water is
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identify the 5 stages of grief as well as understand the patient's thought process in each.
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1. denial- "no cant be me" 2. anger- " this is stupid why me?' 3.bargaining- " if only; I stopped..." 4. depression- " I cant deal" 5. acceptance- " I am ready to die" |
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always follow up verbal instructions with what?
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written instructions
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identify the steps in the education process KNOW THE ORDER |
1. assesment 2. planning 3. implementation 4. evaluation 5. documentation |
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what would be the most appropriate action when a patient you are educating becomes unwell during the process and is no longer able to give you their full attention?
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ask to reschedule or for a break
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an affective therapeutic communicator will be aware of verbal and ____________ communication?
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nonverbal
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what are some tips that could be given to an elderly patient and their family to create a safer environment and lessen the chance of an accidental fall?
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wearing non-skid shoes and providing stability
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what is the best route to take when you are unable to answer a patients questions?
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ask the physician to clarify
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when creating an education plan who should be involved in the planning for the best outcome?
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the patient
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during the assessment phase of the educational plan what information is gathered?
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the patients healthcare
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how should an MA speak to a child who has a disease that requires an educational process?
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at appropriate age level but with complete honesty
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should fear be used
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no, never
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what information should be given to a patient who is receiving new medication?
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dosage, phone # for questions and activities to avoid
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open ended questions
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describe your plan
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closed ended questions
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does your back hurt
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nonverbal communication
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facial expressions or body language
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prejudice
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preconceived idea or judgement
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bias
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personal value or belief
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defense mechanism
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coping mechanism that reduces anxiety generated by threats
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non compliance
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ignoring or not following medical advice
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