The Joint Commission cites communication failures as the leading root cause of medical errors and patient deaths (ACCN, 2005). When communicating to others we need to pay close attention to non-verbal cues, attitude and culture awareness. A person’s body language, eye contact, and tone of voice can send mix signals when addressing patients and families. Conflict among co-workers can impact patients and can be prevents or corrected if we are aware of how our attitude may be interpreted. Also, cultural awareness can be an important part of the knowledge base that we need to have when communicating as nurses (Anderson, 2012). Professional nurses have an ethical mandate to become skilled communicators to enhance their ability to interact respectfully with all team members and to attain and maintain healthy work environments (Kupperschmidt, Ward, Reinholz, & Kientz, 2015). Most importantly we must appear to be empathetic with those in our care and communicate as nurses. As a case manager, communication is very important with staff, physicians, patients, families and external people to make sure every patient has a safe discharge. On a scale of 0-10, 0 being worse and 10 being the best, the organization I am employed with is a 5. My leader likes to
The Joint Commission cites communication failures as the leading root cause of medical errors and patient deaths (ACCN, 2005). When communicating to others we need to pay close attention to non-verbal cues, attitude and culture awareness. A person’s body language, eye contact, and tone of voice can send mix signals when addressing patients and families. Conflict among co-workers can impact patients and can be prevents or corrected if we are aware of how our attitude may be interpreted. Also, cultural awareness can be an important part of the knowledge base that we need to have when communicating as nurses (Anderson, 2012). Professional nurses have an ethical mandate to become skilled communicators to enhance their ability to interact respectfully with all team members and to attain and maintain healthy work environments (Kupperschmidt, Ward, Reinholz, & Kientz, 2015). Most importantly we must appear to be empathetic with those in our care and communicate as nurses. As a case manager, communication is very important with staff, physicians, patients, families and external people to make sure every patient has a safe discharge. On a scale of 0-10, 0 being worse and 10 being the best, the organization I am employed with is a 5. My leader likes to