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249 Cards in this Set

  • Front
  • Back
Which of the following is an example of an affinity group?
Church
_____ projects the unit’s shift staffing based on a sales projection and standard staffing profile.
Scientific Staffing
A(n) _____ is a short official note, memorandum or voucher, typically recording a sum owed
Chit
According to Quality Staffing, if your schedule calls for 3 seven-hour Salespeople on 1st shift, a minimum of _____ has to be worked.
18
According to the 15th Edition MTS Manual, what are the number of days during training that a manager trainee is required to work 3rd shift?
5
According to the Waffle House Way, how man uniforms tops should an Associate have been given after completing one full year of service?
4
An Associate who has worked for you more than 1 year is experiencing difficulties with her pregnancy. Her doctor told her not to work more than 5 hours per day, even though she is scheduled to work 8 hours per day. Is she entitled to this reduced work schedule even if it is an inconvenience to the unit?
Yes, because accommodations should be made based on her doctor's recommendations
Can you legally fire someone who is HIV-positive if you are concerned that Customers might find out?
No, because HIV is covered under the Americans with Disabilities Act
Controllable Margin =
Sales - Food Cost - Operating - Excess Payroll total - Expenses
How do you handle a "commissary sale"?
The cost is subtracted from the commissary through a "cash sale to another unit"
How is paid-out receipt treated when counting the drawer?
Like cash
How is the register cleared of sales figures at each shift change?
With a "Z Reading"
How many days are there in each operating period?
28
How many days off in a row should you try to schedule Associates for?
2
How many operating periods are there in each fiscal year?
13
How many weeks of schedules should you always have posted on the Action Centers?
2
How often should you update the Blackbook?
Daily
How should a commissary shortage of $35 be handled?
The person responsible for the shortage will be held accountable through a payroll deduction for the full amount of the shortage
How should a Unit Manager verify the drawer?
Count it and then have a Salesperson count it
How soon should a separation notice be completed after separation of an Associate from employment?
Within 72 hours
If you have an electric ignition pilot on your water heater and the electricity is out, what is recommended for you to do to help get the hot water ignition working?
Use a power inverter in your car
Non-food cost, payroll or operating expenses incurred that unit level management has some degree of control over.
Total Direct Expense
Roughly how much of every sales dollar do food cost, payroll and operating absorb?
55 cents
What accounting term do we use to describe gross sales less any sales taxes?
Net Sales
What age is the beginning point regarding Age Discrimination under Title VII of the Civil Rights Act?
40
What are the two basic questions a unit manager should ask him or herself if he alone is going to discipline an associate and avoid discrimination?
What is the unit manager's past practice and what does the Waffle House written policy say?
What does consistent monitoring of the PPE positively affect in the restaurant?
Production & Payroll
What does PTD Shifts on the Comparison Report represent?
Period-to-Date sales broken out by shifts
What does Respect plus Appreciation equal?
Retention
What is 2/2?
the food used during the last 24 hours between 2 PM yesterday and 2 PM today
What is achieved when you combine Praise & Recognition?
Motivation
What is it called if an Associate makes any complaint about harassment, discrimination or a payroll violation and a member of management then takes a negative employment action against that Associate?
Retaliation
What is Rule # 1?
Show Up
What is the "Guide" for a Unit Manager to ensure everything needed to run the unit is"prepped" and on the floor?
PRC
What is the % difference between the current year and last years results?
Variance
What is the APD's job related to training?
Gatekeeper
What is the basic rule of management to help prevent discriminatory treatment of Associates?
Treat similar situations the same, unless there is a sound reason to do otherwise
What is the basis for determining the daily Grill Operator bonus ?
% of total sales for the shift they cook and that shift in a sales increase of at least $1.00
What is the Company standard maximum target for register shortages?
$20
What is the easiest and most frequent source for theft?
Coffee
What is the first step in progressive discipline?
Verbal warning
What is the local marketing effort that Waffle House uses whose primary objective is to build sales through long-term relationships and community involvement?
The First Mile
What is the main reason Food Cost systems fail?
The Unit Manager stops following the systems
What is the maximum number of adults allowed per booth under the Full House policy?
5
What is the maximum number of days of food inventory you should have in the commissary?
10
What is the minimum number of hours an Associate must work to count towards People Quota
14
What is the number of hours a manager trainee's work week is based upon?
55
What is the only record that shows an Associate has been paid?
Payroll Receipt Log
What is the overtime account?
602
What is the possible problem if you have water dripping into your refrigerator?
Clogged drain tube
What is the primary responsibility of the Door Corps?
Remain at the door and greet each Customer
What is the purpose of the Unit Manager Days Off Baton?
Accountability
What is the role of the District Manager in the MTS process?
Substitute Quarterback
What is the role of the Expeditor?
To ensure that quality food is delivered and that Salespeople maintain superb service
What is the stock rotation procedure used by Waffle House?
FIFO (First In/First Out)
What is the target for Overtime dollars?
0 hours
What is the total sales divided by the number of days in the period?
DA
What may be the problem if the rinse temperature in the dish machine is below 180 degrees
The booster heater needs to be reset
What may be the problem if your toast is too light?
a dirty crumb tray
What should be done if the Customer area is too hot or cold?
Adjust the thermostat
What should be the range of 2/2?
+/- 3%
What should shift huddles do?
Deliever bit-sized coaching
What should you do if the two eye burner will not light automatically
Check that the pilot is lit
What time should a Unit Manager be at work according to the Unit Managers Daily Routine in the MTS?
6:15 AM
What time should the credit card settlement be completed every day?
7:00 AM
What topic should ALWAYS be covered during a shift huddle?
C&t
What type of sexual harassment involves a manager/supervisor asking an Associate to comply with their sexual demands and upon refusal taking adverse employment action against the Associate?
Tangible Employment Action
What will happen if your coffee machine "dual voltage" switch is in the wrong position?
It will take longer to brew a pot of coffee
When are new Associates eligible to participate in the stock program?
After 1 year
When can a Unit Manager borrow company funds from a unit for personal use?
Never
When completing a Pride Inspection, what can also be calculated
Health Inspection Score
When entering the restaurant during a Manager's Walk Through, what should you concentrate on?
What can be praised and what needs to be corrected
When is it okay to tell a sexual joke at work?
Never
When is it required that a newly hired Associate call the AON number?
Always
When is payroll paid in cash to your Associates?
Sunday
When is the weekday par amount used?
Sunday through Thursday
When must cash audits be completed?
2 PM - 4 PM daily
When ordering operating supplies, you MUST meet what target?
No Target - Order what you need
When should a Manager's Walk Through be conducted?
Every time you enter the unit
When should sanitation inspections be conducted?
Weekly with the District Manager
When should the build-up be completed?
Once a day after 1st shift
When should the Dish Inventory be completed?
1st or 2nd shift on Sunday
When you pull to Par you should have enough food on the floor to last how many hours?
36
Where is the number of people needed to staff a unit found?
People Data Sheet
Where should a copy of the Cash Register Shortage Tracking Chart be posted to indicate the shortage to Associates?
In the backroom so all Associates can see it
Where will you recruit 80% of your new hires?
In your Unit
True or False: All Associates who worked during a shift where a cash register shortage occurred and had access to the cash drawer must sign the Cash Register Shortage Form.
True: All Associates
What are things that should be done after a Crisp Shift Change?
Set up drawer for next shift & conduct a cash audit
True or False: Sales per Shift is what the PPE provide management.
True: Sales per Shift
True or False: Being Positive is a characteristic of an effective Coach?
True: Positive
True or False: "I'm staffed so why should I be recuriting now?" is a common misconception about recruiting.
True: "I'm staffed so why should I be recruiting now?"
True or False: Offense is one of the four components of the Sales Stool?
True: Offense
True or False: Expediting for 2 hours is required for Red Star Certification
False: Has Expedited for at least 4 hours
What type of manager count toward People Quota?
Relief Manager
True or False: Remain Calm and Negative are effective for handling a potentially violent Customer?
False: Remain calm and polite
Is Diabetes one of the disability covered under the Americans with Disabilities Act?
Yes: Diabetes
Which TWO days does the pull usually not equal the food used the previous 24 hours?
Friday & Sunday
Who must conduct the Halftime Grill skills Evaluations on each manager trainee?
AVP/Region
Why must each Salesperson complete a "Ticket Control Sheet?"
AFAT
Your Food Cost Target is 29.9 and your actual food cost is 31.5. What is the amount of the wasted food per period if your period sales are $38,400?
$614.40
True or False: A foodhandler's hands can transfer pathogens from one food to another.
TRUE
True or False: Food handlers who don't wash their hands correctly can cause a foodborne illness.
TRUE
True or False: A foodborne-illness outbreak is when two or more people get sick after eating at the same place.
FALSE
True or False: Adults are more likely than preschool-age children to get sick from contaminated food.
FALSE
Leftover chili is cooled on the counter is what kind of abuse?
Time-temperature abuse
A food handler wearing gloves places a chicken breast on the grill and then places lettuce and tomato on a bun is what kind of contamination?
Cross-contamination
A food handler prepping a salad stops to scratch an itch on her arm and then returns to making the salad is poor ______ _______.
Poor personal Hygiene
A server setting tables touches the food-contact surfaces of a water glass when placing it on the table is ______ _______.
Cross-contamination
Name 5 foods that is or contains a TCS food.
Baked Potatoes, Pizza with diced tomatoes and green pepper, Poached salmon, Refried beans, Scrambled shell eggs, Shrimp fried rice, Tofu ice cream, Vanilla milk shake.
True or False: All pathogens need oxygen to grow.
FALSE
True or False: The most important way to prevent foodborne illnesses caused by viruses is to control time and temperature.
FALSE
True or False: Salmonella Typhi is commonly linked with ground beef.
FALSE
True or False: Parasites are commonly associated with seafood.
TRUE
List the six conditions that pathogens need to grow.
Food, Acidity, Temperature, Time, Oxygen, Moisture
What food is commonly linked to Hepatitis A?
E, F, J
What food is commonly linked to Norovirus?
E, F, J
What food is commonly linked to Salmonella Typhi?
A, F
What food is commonly linked to Shigella spp.?
G, J
What food is commonly linked to Shiga toxin-producing Escherichia coli?
C, G
What food is commonly linked to Nontyphoidal Salmonella?
C, G, I, B
What are examples of Biological contaminants that are a risk to food?
Biological: bacteria, ciruses, parasites, fungi, and toxins from plants, mushrooms, and seafood.
What are examples of Physical contaminants that are a risk to food?
Physcial: foreign objects such as dirt, broekn glass, metal staples, and bones.
What are examples of Chemical contaminants that are a risk to food?
Chemical: cleaners, sanitizers, and polishes.
True or False: You should wash your hands after taking a break to smoke.
TRUE
True or False: You should not have painted fingernails when serving food.
TRUE
True or False: Wearing a dirty uniform or apron can contaminate food.
TRUE
True or False: Use hand antiseptic before washing hands.
FALSE
List the 5 steps to hand washing
Wet hands and arms, Apply enough soap, Scrub hands, Rinse, Dry with paper towel or hand dryer.
Can the action of touching your hair, face, or body contaiminate food?
Yes
Can the action of wearing a hat while prepping food contaiminate food?
No
Can the action of handling money contaiminate food?
Yes
Can the action of earing a clean apron contaiminate food?
No
Can the action of sneezing, coughing, or using a tissue contaiminate food?
Yes
(E) Exclude or (R) Restricted: A food handler at a hospital has a sore throat and a fever.
E
(E) Exclude or (R) Restricted: A food handler at a nursing home has jaundice.
E
(E) Exclude or (R) Restricted: A food handler at a restaurant was vomiting this morning.
E
(E) Exclude or (R) Restricted: A food handler at a restaurant has been diagnosed with a foodborne illness caused by Salmonella Typhi.
E
True or False: Rinsing a cutting board will prevent cross-contaimination with the next food item placed on it.
FALSE
True or False: Some thermometers cannot be calibrated.
TRUE
True or False: Chicken held at an internal temperature of 125 ͦF has been time-temperature abused.
Tur
Name 2 ways to prevent cross contamination.
Use separate equipment for each type of food; Clean and sanitize all work surfaces, equipment, and utensils after each task; Prep raw meat, fish, and poultry, and ready-to-eat food at different times; buy prepared food.
What are the temperature danger zone _____ ͦF to ______ ͦF
41 ͦF to 135 ͦF
What are the temperature range at which foodborne pathogens grow most quickly _____ ͦF to ______ ͦF
70 ͦF to 125 ͦF
Thermometers used to measure the temperature of food must to accurate to ________ .
+/- 2 ͦF or +/- 1 ͦF
Place a probe into the ________ part of the food.
thickest
Wait ________ seconds after inserting a bimetallic stemmed thermometer before recording the temperature of a food.
15
Make sure your thermometers are accurate by ________ them regularly.
calibrating
Sanitize thermometeres by using a sanitizing solution for ________ surfaces.
food-contact
True or False: You can store food near chemicals as long as the chemicals are stored in sturdy, clearly labeled containers.
FALSE
True or False: You can store food in any durable container that you can cover.
FALSE
True or False: Arrange stored food by its use-by-date so that you use the oldest food first.
TRUE
True or False: You should reject a delivery of frozen steaks covered in ice crystals.
TRUE
Store food at least _________ inch(es) [_________ centimeter(s)] off the floor.
six; fifteen
Store raw meat, poultry, and seafood _________ ready-to-eat food.
below
Purchase food from _________ , reputable suppliers
approved
Store ready-to-eat TCS food that is prepared on-site for no more than _________ days.
seven
Raw poultry should be on the 1st, 2nd, and 3rd shelf.
3rd
Ground beef should be on the 1st, 2nd, and 3rd shelf.
2nd
Cake should be on the 1st, 2nd, and 3rd shelf.
1st
True or False: Coolers are designed to cool hot food quickly.
FALSE
True or False: Cook a whole turkey to a minimum internal cooking temperature of 155 ͦF for 16 seconds.
FALSE
True or False: The first step in cooling TCS food is to cool it from 135 ͦF to 70 ͦF within three hours.
FALSE
True or False: Fish cooked in a microwave must be cooked to a minimum internal temperature of 145 ͦF.
FALSE
Four acceptable methods of thawing foods
In the cooler; Under running drinkable water at 70 ͦF or lower; In a microwave; As part of the cooking process
Minimum Internal Cooking Temp for Swordfish Steaks
145 ͦF for 15 sec
Minimum Internal Cooking Temp for Whole Chicken
165 ͦF for 15 sec
Minimum Internal Cooking Temp for Pork Chops
145 ͦF for 15 sec
Minimum Internal Cooking Temp for Ground Beef Patties
155 ͦF for 15 sec
Minimum Internal Cooking Temp for Glazed Carrots for Hot-Holding
135 ͦF
Correctly cool a large pot of chili by?
Either `1) Place it in an ice-water bath and stir it 2)Stir the chili with ice paddles 3)Place it in a blast chiller
True or False: Hold cold TCS food at an internal temperatur of 41 ͦF or lower
TRUE
True or False: Hold hot TCS food an internal temperature of 120 ͦF or higher
FALSE
Your operation may be allowed to hold hcicken salad at room temperature if the salad has a label specifying that it must be thrown out after eight hours.
FALSE
When holding TCS food for service, the internal temperature must be checked at least every four hours.
TRUE
Why shouldn't a server use a glass to scoop ice?
The glass may break or chip
What can happen if food has not been held at the correct temperature?
Pathogens present in the food can grow to harmful levels and cause a foodborne illness.
Active managerial control focuses on managing the risk factors for foodborne illness.
TRUE
The purpose of a food safety management system is to prevent foodborne illness.
TRUE
A critical control point (CCP) is a point in the flow of food where a hazard can be prevented, eliniated, or reduced to safe levels.
TRUE
If cooking ground-beef patties is a critical control point (CCP) in an operation, then an appropriate critical limit is to make sure the internal temperature of the ground-beef patties reaches 155 ͦF for 15 seconds.
TRUE
True or False: Is Purchasing food from unsafe sources a common risk factor responsible for foodborne illness
TRUE
True or False: Is Failing to cook food adequately a common risk factor responsible for foodborne illness
TRUE
True or False: Is Holding food at incorrect temperatures a common risk factor responsible for foodborne illness
TRUE
True or False: Is Using contaminated equipment a common risk factor responsible for foodborne illness
TRUE
True or False: Is Practicing poor personal hygiene a common risk factor responsible for foodborne illness
TRUE
True or False: Smoking food as a method of preserving food process requires a HACCP plan.
TRUE
True or False: Curing food process requires a HACCP plan.
TRUE
True or False: Sprouting seeds or beans process requires a HACCP plan.
TRUE
True or False: Packaging food using reduced-oxygen packaging (ROP) methods process requires a HACCP plan.
TRUE
HACCP has how many principles
7
True or False: Different areas of a facility have different lighting intenstiy requirements
TRUE
True or False: When mounted on legs, stationary equipment must be at least two inches (five centimeteres) off the floor.
FALSE
True or False: An electrical power outage is considered by local regulartory authorities to be an imminent health hazard
TRUE
True or False: The EPA creates national standards for foodservice equipment that comes in contact with food.
FALSE
What items are needed in a handwashing station?
Hot and cold running water; Soap; A way to dry hands; Gargbage Container; Signage for staff members to wash hands
Definition for Air Gap
Air space that separates an outlet of safe water from a potentially contaminated source of water
Definition for Backflow
Reverse flow of contaminants through a cross-connection into a drinkable water supply
Definition for Cross-connection
Physical link between safe water and dirty water
Definition for Food-candle
Measure of lighting intensity
True or False: Surfaces must be sanitized before they are cleaned.
FALSE
True or False: Cleaning reduces the number of pathogens on a surface to safe levels.
FALSE
True or False: Utensils cleaned and sanitized in a three-compartment sink should be dried with a clean towel
FALSE
True or False: Saoking items for 30 seconds in water at least 171 ͦF is an acceptable way to sanitize items.
TRUE
A food-contact surface should be cleaned and sanitized at after it is used?
Yes
Before food handlers start working with a different type of food the food contact surface should be?
Cleaned and Sanitized
If a food contact surface is constantly used, after how many hours should it be cleaned and sanitized?
4
Clean-In_place Equipment: What are the steps for cleaning and sanitizing stationary equipment be cleaned and sanitized?
Unplug equipment; removeable parts off and wash, rinse, sanitize by hand or dishwasher; Scrape or remove food from equip surface; wash equip surface; Rinse equip surface w/ clean water; Sanitize equip surface; allow to air-dry
Five factors that affect a sanitizer's effectiveness
Concentration; Temperature; Contact time; Water hardness; pH
Steps for cleaning and Sanitizing three-compartment sink
Rinse, scrape, or soak items; Wash items; Rinse items in 2nd sink; Sanitize items in 3rd sink; air dry items on a clean and sanitized surface.
Which group of individuals has a higher risk of foodborne illness? Teenagers, Elderly people, Women, Vegetarians
Elderly people
Parasites are commonly associated with
Seafood
Ciguatera toxin is commonly found in
Saltines
Is Baked Potato a TCS food?
Yes
Metal shavings are which type of contaminant?
Physical
Which should foodservice operators do to prevent the spread of hepatitis A?
Exclude staff with jaundice from the operation
To wash hands correctly, a food handler must first
Wet hands and arms
What should foodservice operators do to prevent customer illness from Shigella spp.?
Control flies inside and outside the operation
What must a food handler with a hand wound do to safely work with food?
Bandage the wound with an impermeable cover and wear a single-use glove
What item is considered acceptable work attire for a food handler?
Plain-band ring
What task requires food handlers to wash their hands before and after doing it?
Handling raw meat, poultry, or seafood
Which action requires a food handler to change gloves?
The food handler is wearing gloves that have been torn
How should the temperature of a shipment of cottage cheese be taken when it arrives at an operation?
Place the thermometer stem into an opened container
When should a shipment of fresh chicken be rejected?
The receiving temperature is 50 ͦF.
Where should ground fish be stored in a cooler?
Below pork roasts
What is the maximum number of days that ready-to-eat food prepared on-site can be stored if held at 41 ͦF?
7 days
In top-to-bottom order, how should a fresh beef roast, fresh halibut, lettuce, and a pan of ground chicken be stored in a cooler?
Lettuce, fresh halibut, fresh beef roast, ground chicken
What organization requires Material Safety Data Sheets?
Occupational Safety and Health Administration
What is the minimum internal cooking temperature for green beans that are hot-held for service?
135 ͦF
What food item does the Food and Drug Administartion advise against offering on a children's menu?
Rare cheeseburgers
TCS food reheated for hot-holding must reach what temperature?
165 ͦF for 15 seconds
What method should never be used to thaw food?
Place the item on a prep counter
When partial cooking food to be finished later, what is the maximum cooking time allowed during initial cooking?
60 minutes
Food held at 41 ͦF or lower before being removed from refrigeration can be held without temperaturecontrol for up to how many hours?
6
Hot TCS food can be held without temperature control for a maximum of how many hours.
4
Which food may be re-served to customers?
Unopened pre-packaged food
What is the purpose of setting critical limits in a HACCP plan?
To reduce hazards to safe levels
What is the minimum water temperature required when using hot water to sanitize objects?
171 ͦF
What HACCP principle is being practiced when food handlers rewash melons that have surface dirt?
Corrective action
What is the final step in cleaning and sanitizing a prep table?
Allowing the surface to air-dry
What is the minimum time an iodine sanitizer solution must be in contact with the object being sanitized?
30 seconds
If a food-contact surface is in constant use, how often should it be cleaned and sanitized?
Every 4 hours
What is the third step in cleaning and sanitizing items in a three-compartment sink?
Rinsing
What type of thermocouple probe should be used to check the internal temperature of a beef roast?
Penetration
What food safety practice can prevent cross-contact?
Washing, rinsing, and sanitizing utensils before each use
What is the most likely cause of wheezing and hives?
Food allergies
What is a basic characteristic of a virus?
Requires a living host to grow
Where should staff members eat, drink, smoke, or chew gum?
In designated areas
When can a food handler with a sore throat and a fever return to work with or around food?
A written medical release is provided.
What should a foodservice operator do when responding to a foodborne-illness outbreak?
Segregate the product