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35 Cards in this Set
- Front
- Back
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Title I of the Americans with Disabilities Act (ADA) mandates that individuals with disabilities are...
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not be discriminated against in obtaining employment
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Which of the following health care issues is NOT covered under the Health Insurance Portability and Accountability Act (HIPAA)?
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Outline payment of Medicare and Medicaid
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What constitutes as a breach of contract by a health care provider?
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Discontinuing treatment because the patient did not pay in a timely manner
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Under the doctrine of respondeat superior, who can potentially be held legally responsible for an act of negligence by a medical assistant?
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The employer/ provider only
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Touching a patient in a manner to which they have not consented is considered a tort of...
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battery
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Which minors (under age 18) are not considered emancipated...
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minor being treated for sexually transmitted disease |
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Unless public safety is involved, what is required in all cases to release patient medical records after a subpoena is issued?
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The patient's written consent
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According to typical statutes of limitations involving negligence or malpractice, which time points are NOT used as a starting point? |
When the litigant filed a claim
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What normal patient right is suspended upon discovery of child abuse?
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Confidentiality
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A POLST form is a type of... |
living will or advance directive
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Generally, medical assistants are permitted to do certain clinical procedures only under the supervision of an employer/ provider because they are NOT
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licensed
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What best describes ethics?
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Personal values governing an individual's perceptions of right and wrong
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Bioethics is defined as... |
any ethical manner that pertains to life and/ or health care
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What principle for a medical assistant is NOT set forth by the American Association of Medical Assistants (AAMA) Code of Ethics? |
Specific ways of dealing with certain situations
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At present, what is the main difference between reporting child abuse and reporting elder or intimate partner abuse? |
Child abuse must be reported to authorities in all 50 states while other types of abuse do not always need to be reported
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A provider is dealing with HIV or AIDS. Which of the following statements regarding the provider's legal or ethical requirements is NOT true? |
The provider can ethically deny treatment
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What is the time frame during which an abortion can be legally performed in all states? |
Abortion can be performed during the first trimester
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Therapeutic communication interjects what element into communication? |
Empathy
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Active listening requires...
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being attuned to what the other person is saying and what they are communicating nonverbally |
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In order for verbal communication between two people to be effective, the sender's message must be...
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complete, clear and concise, cohesive
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In the United States, what do most people consider a comfortable personal space for dealing on a personal (not intimate) level with another individual?
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Between 1-1/2 and 4 feet
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The use of a defense mechanism which a person unconsciously ascribes their own undesirable acts or impulses to someone else is known as...
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projection
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According to Maslow's hierarchy of needs, what is the first level of need that people must satisfy before all others? |
Physiological and survival needs
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A cultural broker is someone who... |
acts as an intermediary or advocate for another person or cultural group within the health care community
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When interviewing a patient, which of the following types of question prompts only a yes or no response? |
Closed questions |
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Which of the following does NOT initially occur when a person is exposed to an acute stressor?
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Triggering of the parasympathetic nervous system
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In order, what are the four stages of job burnout?
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Honeymoon, reality, dissatisfaction, a sad state |
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Which of the following activities does NOT relieve stress?
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Gladly accepting all assigned work
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The symptoms lethargy and weight loss can be associated with which of the following conditions? |
AIDS, Cancer, End-stage renal disease |
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According to Dr. Kubler-Ross, what are the most likely stages of grief experienced by a patient with a life-threatening illness, in order? |
Denial, anger, bargaining, depression, acceptance
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Which of the following management styles offers rewards to subordinates in terms of teamwork, recognition by other workers, and self-actualization? |
Participatory management |
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If an office manager is using a teamwork approach, what is the first step in getting the team started?
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Developing a work statement with the team
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As an office manager, when is the best time to carry out a salary review for employees? |
At the beginning of each year |
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A medical assistant who functions as a human resource manager is responsible for developing and updating which of the following documents?
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Office policy manual |
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Which of the following actions during an initial employment interview is discouraged?
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Offering the applicant the job at that time |
