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16 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Art’s Box. Whats inside it? |
1. Running the counter for results 2. 4 Customer Sercice Absolutes 3. QB Checklist 4. Duties roster 5. Trunk-to-trunk inspections 6. Launchpads: 70% usage as an area 7. Morning Huddle 8. C1 ABCD Marketing (Agent, Body, Corp, Dealer) |
C1 must do these things every day (8 things) |
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What are the four core areas of the business? |
1. Employee development 2. ESQI 3. Growth 4. Profitability |
Think of this sentence: “take care of our... and... will follow” |
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What does it mean to run the counter for results? |
1. Use the daily (QB) checklist 2.Revenue generation (coach pre ticket sales strategies, explain upgrade opportunities, etc) 3. Morning huddle |
What do you do when you run the counter in the morning? |
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What is the reservation making Phone script? |
1. What dates do you need the rental for? 2. How did you hear about enterprise? 3. What size vehicle are you looking for? 4. Can i book your reservation? 5. What can i do to make your reservation? |
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Income per car (IPC) formula |
C&I + Net profit |
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C&I formula |
Overall average rate * days earned% * #days in the month
OAR*DE%*(#DAYS/Month) |
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What is the formula for flip? |
Selling price - RBV = FLIP RBV = buying price - depreciation Depreciation = buying price * 1.7% * #months RBV=reduced book value |
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Cycle of service |
1. Phone call 2. Pick up 3. Branch arrival 4. Rental contract 5. Car inspection 6. Callbacks 7. Return 8. Invitation to return/3 critical questions |
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Discipline procedure |
1. Have a conversation 2. Document in Significant Event Log (SEL) 3. Memo from HR |
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Name the ARMS Tools |
ARMS AUTO, DEALER, WEB, DATA, and CUSTOMER REPAIR STATUS NOTIFICATION (CRSN) |
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Employee development. What is the retention goal, and what are the 4 keys to success? |
Back (Definition) |
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Days earned growth, what is the goal and 4 things to influence it? |
Back (Definition) |
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Profitability |
Back (Definition) |
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3 behaviours to prevent fraud |
Match CC and DL, blacklight scan, and second piece of ID |
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Why do we Delete vehicles? |
Increase profits, refresh our fleet, plan our fleet given our demand, and seasonally adjust the size of our fleet for occupancy |
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Saes process with accounts |
Introduction, jellybean/fact find Presentation, close |
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