Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
24 Cards in this Set
- Front
- Back
|
Introductory/Background Q's
Tell me a little about yourself? |
- degree
- where I grew up - interests |
|
|
Introductory/Background Q's
Where would you like to be in five years? Ten years? |
- teaching ESL, either at the high school, college, or university level
- being a father |
|
|
Introductory/Background Q's
What have you learned from your past jobs? |
- that no person is an island: we must be enthusiastic and disciplined in our work, and we must strive to work together with others to achieve meaningful social goals (e.g., establishing a thoughtful and considerate classroom: plan out your term and make your goals clear and reasonable, with clear steps; have a place at the table for everybody)
|
|
|
Introductory/Background Q's
Why did you leave your last job? |
- to come to this university for my M.A. in Applied Linguistics
|
|
|
Introductory/Background Q's
Tell me about your last position and what you did? |
- I was a teacher and my role was to teach English Speaking and Literature to students in Forms 1-6 (Grades 7-12). I chose books, created lesson plans, supervised student projects, marked student work, and performed other teaching tasks.
|
|
|
Introductory/Background Q's
What are your strengths and weaknesses? |
- strengths: warmth and intellectual curiosity, calmness, teamwork, and interpersonal skills
- weaknesses: TV (laziness and turning my brain off) |
|
|
General Q's about Conference Services
What is the role of Conference Services at this university? |
- to support the planning and execution of a wide variety of conferences and events taking place on campus, many of which are housed in the university's residence facilities during the summer season
|
|
|
General Q's about Conference Services
Describe the range of conferences, the role of the university residences, and the guests we host here at the university in a typical summer. |
- it ranges from multi-week events with international delegates and prominent academic seminars to language camps and professional association conferences
- the residences (in the summer) function much like a hotel - our guests range from conference delegates and long-staying guests such as military groups to student groups visiting the city and/or attending language camps, as well as university students staying for the summer |
|
|
General Q's about Conference Services
What is our goal here at Conference Services? |
- our goal is to exceed service excellence standards while providing conference planning and in-event support
|
|
|
General Q's about Conference Services
What is Service Excellence at this university? (And bonus: what is a good mnemonic phrase to help remember its five components?) |
It has five indicators/components:
1) We Care 2) We are Professionals 3) We are Responsive 4) We are Reliable and Courteous 5) We Treat Everyone as an Individual (mnemonic phrase: C__________'s Powerful R_____ Really Capture Everyone's I's) |
|
|
General Q's about Conference Services
What services can you provide for international delegates? (translation services, suggestions about dining venues) |
- translation
- dining and entertaining |
|
|
General Q's about Conference Services
Tell us about one event you organized that went well, and one that went poorly - and also tell us what you learned from those experiences. |
- One that went well: 'Soul Food', an inter-faith discussion series - What I learned? Get a sense of what people are thinking about, past the noise and hubbub of daily life, and tap into that. Also, work in a team to deliver a good program - I worked with Nathalie.
- One that went poorly: a play I tried to put on once, about five years ago in Macau. There is so much involved in producing a play - ___, ___, ___. The eventual production was spotty at best. I learned that you need to have reasonable goals, in order to bring people on board; and you need to have buy-in/investment from all participants, otherwise making progress is like herding cats. |
|
|
Q's about Conference Liaison / Assistant Position
What is the role of the Conference Liaison / Conference Assistant? |
- the team of Conference Assistants work to support our clients in the planning and execution of their events to ensure an excellent experience at the university from start to finish
|
|
|
Q's about Conference Liaison / Assistant Position
What made you choose to apply to be a Conference Liaison/Assistant? |
- I am passionate about people and about generating and sharing knowledge, which is what conferences are all about. I've been working with people in learning sites for years, at summer camps, university residence programs, and schools and classrooms, and I find that the magic of people is in their ability to create - and that includes creating and shaping knowledge. Our work, as conference services providers, is to work with organizers to plan and implement a smooth, streamlined meeting experience, from soliciting or receiving the initial request for services to finishing with the conference evaluation. This healthy conference experience is absolutely essential for the conference to achieve its educational aims.
|
|
|
Q's about Conference Liaison / Assistant Position
What do you mean when you say people (at learning sites) create knowledge? |
- Think of an apple, the fruit of a tree: the better the environment is, the more care and selfless attention has gone into ensuring the tree has what it needs, the more fruit it will produce. Knowledge is very similar: it's a living, growing thing which is directly affected by its social surroundings.
|
|
|
Q's about Conference Liaison / Assistant Position
Why did you apply for the position of Client Service Representative in addition to the position of Conference Liaison/Assistant? It doesn't seem to be at the level of your experience. |
- Well, firstly, I believe I'm well qualified for the Conference Liaison position and that's the work I much prefer to do. However, as a practical matter of finding summer employment to pay the bills, the CSR position offers a wage that's comparable to other jobs in the city, and at an organization with an excellent working environment. As a CSR, I would definitely give 100%. That said, I think my experience, especially my event planning experience, my completion of my undergraduate degree, and the six years I spent working overseas, means there is more I can contribute in a Conference Liaison position, so as I said, I would much prefer to be hired in that capacity.
|
|
|
Q's about Conference Liaison / Assistant Position
What are key tasks for Conference Liaison/Assistant (there are ten)? |
- Familiarity with / understanding of scheduled conferences
- Space booking, set-up, meals, accommodations, and other planning as required - Work with campus partners, such as Aramark, IMS and Facilities to assist with client needs - Know 'KX' (the Housing Reservation System), maintain accurate records and file reports - Provide on-site event support, before, during, and following the event - Serve as a resource person for clients and guests, providing information in a courteous and efficient manner - Logistics: organize, coordinate and verify - Be on-call outside normal working hours (according to a shared schedule) - Work evenings and weekends as necessary - Other duties as required |
|
|
Q's about Conference Liaison / Assistant Position
What would you say are the top three things a Conference Liaison/Assistant should know or be able to do? |
1) Know the university, the campus, and the services that are available (especially food services through Aramark, IT services through IMS, and other services through Facilities); know the Ottawa area and its attractions and services
2) Understand and live Carleton's Service Excellence philosophy 3) Be organized and attentive to details (dates and times, locations and venues, A/V equipment and needs for A/V support, food needs including vegetarian or other dietary requirements - e.g., halal, etc.) |
|
|
Q's about Conference Liaison / Assistant Position
What are some more general skills that a Conference Liaison (or event planner) should have (there are ten)? |
Acronym / Anagram: COMMON DISC
- Communication - Organization - Management: project, staff, and budget - Marketing and public relations - Office (Microsoft Office - be familiar with it) - Negotiation - Detail- and deadline-oriented - Interpersonal skills with all levels of management - Self-starter, team player - Calm and personable under pressure |
|
|
Q's about Conference Liaison / Assistant Position
What are eight areas in which Conference or Event Planners should develop their knowledge? |
Acronym / Anagram: C GAP LEFT
- Conference Services - Gifts - Accommodations & Lodging - Production - Location & Venue Selection - Entertainment - Food & Catering - Transportation |
|
|
Q's about Conference Liaison / Assistant Position
What are the main KRAs/output areas for the Conference Liaison/Assistant position (there are five)? |
- Knowledge of Scheduled Conferences
- Conference Planning Knowledge: space booking & set-up (Facilities & IMS), catering (Aramark), accommodations (Residences, including KX system), and other planning as needed - On-site Event Support - Resource Person: knowledgeable, informative - Logistics |
|
|
Q's about Conference Liaison / Assistant Position
How might a Conference Liaison/Assistant's performance be measured (KPIs)? |
- responds to inquiries and requests from conference organizers within one business day
- books needed space and A/V equipment, and arranges needed catering and accommodations, within 2 working days of knowledge of the need - meets organizers on their arrival, settles them in, and begins their set-up |
|
|
Q's about Conference Liaison / Assistant Position
What is/are the most recent skill(s) you have learned that relates to this position (Conference Liaison/Assistant)? |
- interpersonal skills: warmth, personableness, and team spirit; calmness under pressure
- verbal and written communications: accuracy - know who to talk to and what (or how much) needs to be said - thorough familiarity with Microsoft Office applications |
|
|
Q's about the Client Service Representative Position
What is the role of the Client Service Representative? |
- the team of CSRs will work to welcome and support our guests before, during and after their stay at Carleton University
|
