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100 Cards in this Set
- Front
- Back
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Which of the following IP addresses would a technician see if a computer is connected to a multifunction network device and is attempting to obtain an IP address automatically but is not receiving an IP address from the DHCP server?
A. 172.16.10.10 B. 192.168.0.10 C. 169.254.10.10 D. 192.168.10.10 |
c.
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80mm and 120mm are common sizes for what type of PC component?
circle.jpg A. Case fans circle.jpg B. CPUs circle.jpg C. Heat sinks circle.jpg D. Memory modules |
a
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What is the total number of devices that can be daisy-chained to an IEEE 1394 port?
circle.jpg A. 127 circle.jpg B. 63 circle.jpg C. 15 circle.jpg D. 255 |
b
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What does a yellow exclamation point next to a device in the Device Manager indicate?
circle.jpg A. A driver is not properly installed for this device. circle.jpg B. The device is disabled. circle.jpg C. The driver is not digitally signed. circle.jpg D. The device driver needs to be upgraded. |
a
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Beep codes are generated by which of the following?
circle.jpg A. CMOS circle.jpg B. RTC circle.jpg C. POST circle.jpg D. Windows |
c
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How should you apply spray cleaner to a monitor?
circle.jpg A. Spray the cleaner directly on the monitor screen. circle.jpg B. Spray the cleaner on the top of the monitor and wipe down. circle.jpg C. Spray evenly on the monitor. circle.jpg D. Spray the cleaner on a clean, lint-free cloth first. |
d
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Which bus slot provides the highest video performance?
circle.jpg A. PCI circle.jpg B. SCSI circle.jpg C. AGP circle.jpg D. PCIe |
d
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Which of the following indicates that a printer is network-ready?
circle.jpg A. An RJ11 jack circle.jpg B. A USB connector circle.jpg C. An RJ45 jack circle.jpg D. An SCSI connector |
c
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You just turned off a printer to maintenance it. What should you be careful of when removing the fuser?
circle.jpg A. The fuser being hot circle.jpg B. The fuser being wet circle.jpg C. The fuser being fragile circle.jpg D. The fuser releasing toner |
a
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Where is the memory controller located in a Core 2 Duo system?
circle.jpg A. On the CPU circle.jpg B. On memory circle.jpg C. Within the chipset circle.jpg D. Within the PCIe controller |
c
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Which of the following connectors is used for musical equipment?
circle.jpg A. MIDI circle.jpg B. HDMI circle.jpg C. DVI circle.jpg D. DisplayPort |
a
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Although not used as often as a Phillips screwdriver, this tool is sometimes used to remove screws from the outside of a computer case or from within a laptop.
circle.jpg A. Monkey wrench circle.jpg B. Torx wrench circle.jpg C. Channel lock circle.jpg D. Pliers |
b
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What is the main advantage of selecting a 64-bit operating system over a 32-bit operating system?
circle.jpg A. The ability to use software-based data execution prevention (DEP) circle.jpg B. The ability to use unsigned drivers circle.jpg C. The ability to access more than 4 GB of RAM circle.jpg D. The ability to run multiple 16-bit programs in separate memory spaces |
c
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Moving your CPU’s speed beyond its normal operating range is called _____________.
circle.jpg A. Overclocking circle.jpg B. Overdriving circle.jpg C. Overpowering circle.jpg D. Overspeeding |
a
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Which port is typically known as a serial port?
circle.jpg A. DVI circle.jpg B. COM1 circle.jpg C. LPT1 circle.jpg D. SCSI |
b
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What is the most important piece of information needed to connect to a specific wireless network?
circle.jpg A. Channel circle.jpg B. MAC address circle.jpg C. SSID circle.jpg D. Administrator password |
c
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Which password is used in the BIOS (CMOS) to prevent end users from accessing the BIOS contents?
circle.jpg A. Supervisor circle.jpg B. User circle.jpg C. Administrator circle.jpg D. Local |
a
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Why would the display on a laptop get dimmer when the power supply from the AC outlet is disconnected?
circle.jpg A. The laptop cannot use full brightness when on battery power. circle.jpg B. Power management settings on the laptop. circle.jpg C. To operate properly, laptop displays require an alternating current power source. circle.jpg D. Security settings on the laptop. |
b
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Which tool should always be used when working on the inside of the computer?
circle.jpg A. Cordless drill circle.jpg B. Antistatic strap circle.jpg C. Multimeter circle.jpg D. Screwdriver |
b
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What are advantages of using the Dynamic Host Configuration Protocol (DHCP)? (Select the two best answers.)
circle.jpg A. IP addresses can be managed from a central location. circle.jpg B. The network speed can automatically adjust based on the type of traffic being generated. circle.jpg C. The hosts file on the computer can be validated for proper entries. circle.jpg D. Media access control addresses can be changed. circle.jpg E. Computers can automatically get new addressing when moved to a different network segment. |
a and e
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On a laptop, which of the following would most likely be a pointing device?
circle.jpg A. Serial mouse circle.jpg B. PS/2 mouse circle.jpg C. USB mouse circle.jpg D. Touchpad |
d
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Which of the following storage technologies is used by traditional hard disk drives?
circle.jpg A. Magnetic circle.jpg B. Optical circle.jpg C. Impact circle.jpg D. Solid-state |
a
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On which type of computer is RAM the most important?
circle.jpg A. Gaming PC circle.jpg B. Virtualization workstation circle.jpg C. AV workstation circle.jpg D. HTPC |
b
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A client brings in a printer that is giving a paper-feed error. What is the most likely cause?
circle.jpg A. The separation tab circle.jpg B. The developing rollers circle.jpg C. The paper tray circle.jpg D. The pickup rollers |
d
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Which of the following is the default port for HTTPS?
circle.jpg A. Port 25 circle.jpg B. Port 80 circle.jpg C. Port 143 circle.jpg D. Port 443 |
d
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What is the maximum distance at which a Class 2 Bluetooth device can receive signals from a Bluetooth access point?
circle.jpg A. 100 meters circle.jpg B. 10 meters circle.jpg C. 5 meters circle.jpg D. 1 meter |
b
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Which of the following form factors does a VGA connector comply with?
circle.jpg A. 8P8C circle.jpg B. 15-pin D shell circle.jpg C. microATX circle.jpg D. RG-6 |
b
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You and a co-worker are running network cables above the drop ceiling. The co-worker accidentally touches a live AC power line and is thrown off the ladder and onto the ground. He is dazed and can’t stand. He is no longer near the AC power line. What should you do first?
circle.jpg A. Cut the power at the breaker. circle.jpg B. Move the co-worker farther down the hall. circle.jpg C. Apply CPR. circle.jpg D. Call 911. |
d
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A customer reports that an optical drive in a PC is no longer responding. What question should you ask first?
circle.jpg A. “What has changed since the optical drive worked properly?” circle.jpg B. “Did you log in with your administrator account?” circle.jpg C. “What did you modify since the optical drive worked?” circle.jpg D. “Have you been to any inappropriate websites?” |
a
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Which device can store a maximum of 1.44 MB on a removable disk?
circle.jpg A. Floppy drive circle.jpg B. CD-ROM circle.jpg C. ROM circle.jpg D. Compact Flash |
a
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What wireless networking standard operates at 5 GHz only?
circle.jpg A. 802.11a circle.jpg B. 802.11b circle.jpg C. 802.11g circle.jpg D. 802.11n |
a
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What is the PC equivalent of FireWire?
circle.jpg A. IEEE 1284 circle.jpg B. USB circle.jpg C. IEEE 1394 circle.jpg D. ISA |
c
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Which type of RAM has a peak transfer of 12,800 MB/s?
circle.jpg A. DDR3-800 circle.jpg B. DDR2-1600 circle.jpg C. DDR3-1600 circle.jpg D. DDR2-800 |
c
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Which type of printer uses a print head, ribbon, and tractor feed?
circle.jpg A. Laser circle.jpg B. Impact circle.jpg C. Inkjet circle.jpg D. Thermal |
b
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What is a possible symptom of a failing CPU?
circle.jpg A. CPU is beyond the recommended voltage range. circle.jpg B. Computer won’t boot. circle.jpg C. BIOS reports low temperatures within the case. circle.jpg D. Spyware is installed into the browser. |
a
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Which of the following cable types is not affected by EMI but requires specialized tools to install?
circle.jpg A. Cat 6 circle.jpg B. STP circle.jpg C. Fiber optic circle.jpg D. Coaxial |
c
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A computer you are working on has a lot of dust inside it. How should you clean this?
circle.jpg A. Disassemble the power supply and remove the dust. circle.jpg B. Use a vacuum to clean up the dust. circle.jpg C. Use a surface dust cleaning solution. circle.jpg D. Use compressed air to remove the dust. |
d
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Setting an administrator password in the BIOS accomplishes which of the following?
circle.jpg A. Prevents a user from rearranging the boot order circle.jpg B. Prevents a user from reading e-mail circle.jpg C. Prevents a virus from infecting the MBR circle.jpg D. Prevents an attacker from opening the case |
a
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Which function is performed by the external power supply of a laptop?
circle.jpg A. Increases voltage circle.jpg B. Stores power circle.jpg C. Converts DC power to AC power circle.jpg D. Converts AC power to DC power |
d
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Which type of cable has only two twisted pairs?
circle.jpg A. UTP circle.jpg B. POTS line circle.jpg C. Fiber circle.jpg D. Coaxial |
b
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How many pins would you see in a high-quality printhead on a dot matrix printer?
circle.jpg A. 24 circle.jpg B. 15 circle.jpg C. 8 circle.jpg D. 35 |
a
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When it comes to computer case form factors, which of the following provides the most room for effective cooling?
circle.jpg A. ATX circle.jpg B. BTX circle.jpg C. ITX circle.jpg D. microATX |
b
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A co-worker is traveling to Europe and is bringing her computer. She asks you what safety concerns there might be. What should you tell her?
circle.jpg A. The computer is not usable in other countries. circle.jpg B. Check for a compatible power adapter for that country. circle.jpg C. Use a line conditioner for the correct voltage. circle.jpg D. Check the voltage selector on the power supply. |
d
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What is an LCD display’s contrast ratio defined as?
circle.jpg A. Power consumption circle.jpg B. Display resolution and brightness circle.jpg C. The darkest and lightest outputs circle.jpg D. Power savings |
c
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Which of the following tools can protect you in the case of a surge?
circle.jpg A. Torx wrench circle.jpg B. Antistatic strap circle.jpg C. Voltmeter circle.jpg D. Antistatic mat |
b
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What connector can have audio and video pass through it?
circle.jpg A. VGA circle.jpg B. RGB circle.jpg C. DVI circle.jpg D. HDMI |
d
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While you are working on a computer at a customer’s home, the customer informs you that he needs to leave for about 10 minutes and that his 8-year-old son can help you with anything if you need it. What should you do?
circle.jpg A. Tell the customer to get back home as soon as possible. circle.jpg B. Tell the customer that you are not responsible for the child. circle.jpg C. Tell the customer that an adult must be home while you work. circle.jpg D. Tell the customer that the child must be removed. |
c
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Which device limits network broadcasts, segments IP address ranges, and interconnects different physical media?
circle.jpg A. Switch circle.jpg B. WAP circle.jpg C. Firewall circle.jpg D. Router |
d
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You just upgraded the CPU. Which of the following can make your computer shut down automatically after a few minutes? (Select the best answer.)
circle.jpg A. Wrong CPU driver. circle.jpg B. Wrong voltage to the CPU. circle.jpg C. Incorrect CPU has been installed. circle.jpg D. The CPU has overheated. |
d
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Which of the following power connections might be used by hard drives? (Select the two best answers.)
circle.jpg A. 8-pin circle.jpg B. 7-pin circle.jpg C. Molex circle.jpg D. 15-pin circle.jpg E. Berg |
c and d
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Which of the following is a valid IPv4 address for a network host?
circle.jpg A. 127.0.0.1 circle.jpg B. 169.254.0.0/16 circle.jpg C. 172.17.58.254 circle.jpg D. 255.10.15.7 |
c
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If a lot of data is flowing through a network card, what should the activity light look like?
circle.jpg A. Unlit circle.jpg B. Rapid, erratic flashing circle.jpg C. Solid green circle.jpg D. Solid yellow |
b
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You want to upgrade memory in your computer. Which of the following is user-replaceable memory in a PC?
circle.jpg A. CMOS circle.jpg B. BIOS circle.jpg C. DRAM circle.jpg D. SRAM circle.jpg E. ROM |
c
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You are working on a very old printer, and it starts to smoke. What should you do?
circle.jpg A. Turn off the printer. circle.jpg B. Call 911. circle.jpg C. Unplug the printer. circle.jpg D. Call maintenance. circle.jpg E. Tell the printer it is bad to smoke. |
c
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Which technology has the fastest data transfer rate?
circle.jpg A. 802.11a circle.jpg B. 802.11b circle.jpg C. 802.11g circle.jpg D. 802.11n |
d
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You are asked to fix a problem with a customer’s domain controller that is outside the scope of your knowledge. What action should you take?
circle.jpg A. Learn on the job by trying to fix the problem. circle.jpg B. Tell the customer that the problem should be reported to another technician. circle.jpg C. Assure the customer that the problem will be fixed very soon. circle.jpg D. Help the customer find the appropriate channels to fix the problem. |
d
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Of the following, which IP address is private?
circle.jpg A. 11.58.254.169 circle.jpg B. 169.255.10.41 circle.jpg C. 172.31.1.1 circle.jpg D. 192.169.0.1 |
c
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How should you remain in the face of adversity?
circle.jpg A. Wavering circle.jpg B. Decisive circle.jpg C. Positive circle.jpg D. Certain |
c
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What is the local loopback IPv6 address?
circle.jpg A. 127.0.0.1 circle.jpg B. ::1 circle.jpg C. 192.168.0.0 circle.jpg D. FE80::/10 |
b
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Which of the following statements is correct concerning IPv6 addresses?
circle.jpg A. They cannot be used with IPv4. circle.jpg B. They are supported by all routers. circle.jpg C. They represent addressing using 128 bits. circle.jpg D. They require fiber-optic connections. |
c
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What operating CPU temperature is typical?
circle.jpg A. 60° Fahrenheit circle.jpg B. 60° Celsius circle.jpg C. 72° Fahrenheit circle.jpg D. 72° Celsius |
b
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You need to install a printer that can be used to print payroll checks on paper forms that have a carbon backing. Which printer technology should you select?
circle.jpg A. Impact circle.jpg B. Laser circle.jpg C. Inkjet circle.jpg D. Thermal |
a
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In current motherboards, which memory bus width can be accomplished by using the dual channel technology?
circle.jpg A. 64-bit circle.jpg B. 128-bit circle.jpg C. 256-bit circle.jpg D. 448-bit |
b
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Which of the following best describes a hub?
circle.jpg A. Inspects traffic and accepts or declines transmission circle.jpg B. Determines the best route to transmit data circle.jpg C. Broadcasts data to all network devices circle.jpg D. Broadcasts data to specific network devices |
c
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Which of the following tools could a person use to test an AC outlet? (Select the two best answers.)
circle.jpg A. Multimeter circle.jpg B. PSU tester circle.jpg C. Receptacle tester circle.jpg D. Loopback plug |
a and c
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What maximum data transfer rate is IEEE 1394b capable of?
circle.jpg A. 12 Mbps circle.jpg B. 400 Mbps circle.jpg C. 480 Mbps circle.jpg D. 800 Mbps circle.jpg E. 5 Gbps |
d
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Which of the following is not a configuration that can be made in the BIOS?
circle.jpg A. Boot sequence circle.jpg B. Temperature thresholds circle.jpg C. Overclocking circle.jpg D. Install drivers circle.jpg E. Intrusion detection |
d
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Which of the following traits and port numbers are associated with POP3?
circle.jpg A. Receives inbound e-mail on port 110 circle.jpg B. Receives inbound e-mail on port 25 circle.jpg C. Sends outbound e-mail on port 110 circle.jpg D. Sends outbound e-mail on port 25 |
a
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When working on a computer, which of the following should you disconnect to prevent electrical shock? (Select the two best answers.)
circle.jpg A. Printer circle.jpg B. Mouse circle.jpg C. Telephone cord circle.jpg D. Power cord |
c and d
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Which of the following controls the connection between the CPU and the PCIe x16 expansion slot?
circle.jpg A. Northbridge circle.jpg B. Power supply circle.jpg C. Memory circle.jpg D. Memory controller |
a
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What is the recommended method for handling an empty toner cartridge?
circle.jpg A. Throw it away. circle.jpg B. Incinerate it. circle.jpg C. Refill it. circle.jpg D. Recycle it. |
d
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Which type of cable would you use to connect a laptop directly to a PC?
circle.jpg A. Cat 5e patch cable circle.jpg B. Parallel cable circle.jpg C. IEEE 1394b cable circle.jpg D. Cat 5e crossover cable |
d
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A customer experiences a server crash. When you arrive, the manager is upset about this problem. What should you do in this scenario?
circle.jpg A. Stay calm and do the job as efficiently as possible. circle.jpg B. Take the customer out for a cup of coffee. circle.jpg C. Avoid the customer and get the job done quickly. circle.jpg D. Refer the customer to your supervisor. |
a
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Which of the following types of printers uses toner?
circle.jpg A. Impact circle.jpg B. Laser circle.jpg C. Inkjet circle.jpg D. Thermal |
b
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As you are servicing a manager’s PC at your company, you run across a list of names of employees who are supposedly about to be let go from the company. Some of these people are co-workers. What should you do?
circle.jpg A. Turn the sheet over. circle.jpg B. Act as if you never saw the list. circle.jpg C. In secret, tell everyone who was on the list. circle.jpg D. Yell at the manager for having that list out. |
b
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In order to perform a network installation of Windows, which of the following must be supported by the computer’s network interface card?
circle.jpg A. PXE circle.jpg B. PCI circle.jpg C. PCL circle.jpg D. PnP |
a
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In which of the following slots would you place an 8x video card?
circle.jpg A. PCI circle.jpg B. PCIe circle.jpg C. AGP circle.jpg D. AMR |
c
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Which of the following is the newest type of mouse connection?
circle.jpg A. Serial circle.jpg B. USB circle.jpg C. PS/2 circle.jpg D. Parallel |
b
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How can you reduce the chance of ESD? (Select the three best answers.)
circle.jpg A. Use an antistatic strap. circle.jpg B. Use an antistatic mat. circle.jpg C. Raise the temperature. circle.jpg D. Raise the humidity. circle.jpg E. Lower the humidity. circle.jpg F. Work in a carpeted area. |
a, b, d
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Which of the following is a unique characteristic of a dual-core processor versus a single-core processor?
circle.jpg A. A dual-core processor has two cores, with separate caches, on the same physical chip. circle.jpg B. A dual-core processor has several unique cores, with the same cache, on two different chips. circle.jpg C. A dual-core processor uses higher voltage than a single-core processor. circle.jpg D. A dual-core processor requires more RAM to function than a single-core processor. |
a
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Which of the following devices is the least likely to be replaced on a laptop?
circle.jpg A. CPU circle.jpg B. RAM circle.jpg C. PC Card circle.jpg D. Keyboard |
a
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If your “bandwidth” is 1000 Mbps, how many bits are you sending/receiving? (Select the two best answers.)
circle.jpg A. 100,000,000 bits per minute circle.jpg B. 1000 bits per second circle.jpg C. 1,000,000,000 bits per second circle.jpg D. 1 gigabit per second |
c and d
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Which of the following is an example of a broadband connection?
circle.jpg A. Cable Internet circle.jpg B. Ethernet circle.jpg C. Client/Server circle.jpg D. IEEE 802.3 |
a
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Which of the following can send data the farthest?
circle.jpg A. Multi-mode fiber circle.jpg B. Single-mode fiber circle.jpg C. STP circle.jpg D. Coaxial |
b
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You need to expand the peripherals of a computer, but the system doesn’t have enough ports. Which type of card should you install?
circle.jpg A. Modem circle.jpg B. Network adapter circle.jpg C. USB card circle.jpg D. TV tuner card |
c
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Which of the following is a typical speed of a SATA hard drive?
circle.jpg A. 1000 Mbps circle.jpg B. 3.1 GHz circle.jpg C. 8 GB circle.jpg D. 7200 RPM |
d
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Which of the following should you use to clean a monitor’s screen if you are not sure how to do so?
circle.jpg A. Isopropyl alcohol circle.jpg B. Mild detergent circle.jpg C. Water circle.jpg D. Boric acid |
c
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Which of the following best describes the differences between a switch and a router?
circle.jpg A. A switch interconnects devices on the same network so that they can communicate, whereas a router interconnects one or more networks. circle.jpg B. A router broadcasts all data packets that are sent on the network, and a switch transmits data directly to the device. circle.jpg C. A switch broadcasts all data packets that are sent on the network, and a router transmits data directly to the device. circle.jpg D. A switch interconnects one or more networks, whereas a router interconnect devices on a network. |
a
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Ray wants to install a new internal SATA hard drive in his computer. Which types of cables should he connect to the drive? (Select the two best answers.)
circle.jpg A. 7-pin data cable circle.jpg B. 40-pin data cable circle.jpg C. 4-pin power cable circle.jpg D. 15-pin power cable |
a and d
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A group of users in ABC Corp. needs to back up several gigabytes of data daily. Which of the following is the best media for this scenario?
circle.jpg A. DVD circle.jpg B. Dual-Layer DVD circle.jpg C. External USB hard drive circle.jpg D. DLT |
d
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You are required to rip the contents of a CD to a compressed file format that can be read easily on PCs, Linux computers, or Macs. Which format should you select?
circle.jpg A. .AAC circle.jpg B. .WMA circle.jpg C. .MP3 circle.jpg D. .MOV |
c
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You need to replace and upgrade the memory card in a smartphone. Which type of memory does the smartphone most likely use?
circle.jpg A. SSD circle.jpg B. CF circle.jpg C. USB flash drive circle.jpg D. SD |
d
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Your organization relies heavily on its server farm for resources and is less reliant on the client computers. Which type of client computer does the organization most likely use?
circle.jpg A. Virtualization workstation circle.jpg B. Client/Server circle.jpg C. Thin client circle.jpg D. Thick client |
c
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What are the respective functions of the two corona wires in a laser printer? (Select the two best answers.)
circle.jpg A. Condition the drum to be written to circle.jpg B. Transfer toner from the drum to the paper circle.jpg C. Fuse the toner to the paper circle.jpg D. Clean the drum |
a and b
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Which of the following capabilities enables a printer to store multiple documents?
circle.jpg A. Buffer circle.jpg B. Print driver circle.jpg C. Printer pool circle.jpg D. Spooling |
a
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While you explain a technical concept to a customer, what is the best action for you to take?
circle.jpg A. Recommend a training class. circle.jpg B. Sit next to the customer. circle.jpg C. Use acronyms so that the customer feels comfortable about your knowledge. circle.jpg D. Tell the customer to read the manual. |
b
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You are setting up a SOHO network with DSL. Which of the following devices should you place on the phone line so that the line can be shared with a phone and the DSL modem?
circle.jpg A. Line filter circle.jpg B. Heat sink circle.jpg C. Router circle.jpg D. Coax splitter |
a
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One way to provide preventive maintenance to a hard drive is to do what?
circle.jpg A. Upgrade the cache on the drive to improve performance. circle.jpg B. Increase the amount of RAM on the PC to increase the page file. circle.jpg C. Install a second hard drive. circle.jpg D. Keep an area of airflow around the drive so that it doesn’t overheat. |
d
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After a blackout, the power comes back on, causing a surge to occur on all the computers and equipment in the office. Your co-worker’s laptop display doesn’t come on. However, if you look closely at the display, you can see that Windows is running, but very dimly. What could be the cause of this problem?
circle.jpg A. The inverter has been shorted out. circle.jpg B. The power supply has failed. circle.jpg C. The display is not getting power. circle.jpg D. The display driver has failed. |
a
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Which tool would you use to test a 24-pin ATX 12v power connector?
circle.jpg A. Torx wrench circle.jpg B. Multimeter circle.jpg C. Receptacle tester circle.jpg D. Tone and probe kit |
b
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