Chapter 10 Management 102

Front 1

Nonverbal communication includes writtenmessages. T/F

Back 1

True

Front 2

Statistics show 93 percent of a message comesfrom nonverbal communication T/F

Back 2

True

Front 3

When nonverbal signals contradict verbal ones,the verbal ones are usually the ones to trust.

Back 3

False

Front 4

One color can send the same nonlinguisticmessage worldwide. T/F

Back 4

False

Front 5

Nonverbals enhance communication by combatingthe effects of noise. T/F

Back 5

True

Front 6

Gestures and posture are both examples of movement. T/F

Back 6

True

Front 7

Kinesic refers to the space around us and how we and others relate to it T/F

Back 7

False

Front 8

Cut

Back 8

cut

Front 9

People cooperating on a task compensate for theinvasion of their personal tasks by not making eye contact. T/F

Back 9

True

Front 10

Dress is an integral part of the firstimpression we form on meeting another and is often the key to initialcredibility T/F

Back 10

True

Front 11

Managers do not believe that casual dress affects the quality of work. T/F

Back 11

False

Front 12

In business, speaking in a clear, firm,low-pitched voice connotes confidence and results in more attentive listening T/F

Back 12

True

Front 13

Leakage occurs when contradictory nonverbalsignals betray deception. T/F

Back 13

True

Front 14

The most common deception-related gesture is the hand-shrug emblem T/F

Back 14

False

Front 15

Smoothing the tie indicates a deceptive answer T/F

Back 15

true

Front 16

An attempted change of personal space is adeception cue T/F

Back 16

True

Front 17

Deceptive answers are likely to be longer andless specific than honest ones. T/F

Back 17

False

Front 18

“Faking” body language associated with dominancecan improve a person’s self-image. T/F

Back 18

True

Front 19

Personal possessions in the office, but not thelocation of the office, create perceptions. T/F

Back 19

False

Front 20

If a speaker takes longer than usual to beginanswering a question, he/she is probably lying. T/F

Back 20

True

Front 21

Words represent ____ percent of the impact of anoral face-to-face message

Back 21

7%

Front 22

Which of the following is not a function recognized by Burbinster for nonverbal communication

Back 22

directing

Front 23

Nonverbal signals that occurduring conversations to signal to a partner to slow, stop and even “wait yourturn” and lets the other person know when you’re ready to listen is known as

Back 23

regulating

Front 24

The study of body language or movement is knownas

Back 24

kinesics

Front 25

Gestures include which of the following?

Back 25

emblems

Front 26

Which of the followingcomplement communication by providing an example of or reinforcing what isbeing said?

Back 26

illustrators

Front 27

Twisting a paper clip during a stressful conversation is what kind of kinesic message?

Back 27

adapter

Front 28

Which movement has been shown to positivelyinfluence the flow of conversation?

Back 28

mimicry

Front 29

Which of the following refers to the spacearound us and how we and others relate to it?

Back 29

proxemics

Front 30

Nonverbal aspects of vocal delivery include

Back 30

all choices are correct

Front 31

Small talk is valuable because

Back 31

both a and B correct

Front 32

Which of the following is not a deception-relatedgesture?

Back 32

folding hands

Front 33

Signals of deception include which of the following?

Back 33

shrug emblem

Front 34

Which is a personal space deception cue?

Back 34

signal blunders

Front 35

Which is not a voicedeception?

Back 35

none of these choice

Front 36

Personal effects in the office can be

Back 36

all choices are correct

Front 37

Deception is not shown in which of the following

Back 37

empathic listening

Front 38

cut

Back 38

cut

Front 39

Displayed in an office, whichof the following is an artifact that can manipulate an intended perception ofthe person?

Back 39

all choices are correct

Front 40

A term that refers to“everything except the words” in a communication event is

Back 40

nonverbal

Front 41

Which type of gesture has one meaning thateveryone agrees on?

Back 41

emblems

Front 42

When nonverbal signals contradict verbal ones,which are the ones to trust?

Back 42

nonverbal

Front 43

Which nonverbal function is accomplished when a handshake accompanies a greeting?

Back 43

complement

Front 44

Which spatial zone is the one in which mostdaily business is conducted in the United States?

Back 44

social

Front 45

cut

Back 45

cut

Front 46

cut

Back 46

cut

Front 47

According to MIT researchers,when coworkers with similar proximity, body language, and vocal stylescommunicate,

Back 47

shared info is more accurate