1. For any business to be successful in terms of customer service delivery, good customer care must forms the basis of that particular business. Customer service will be important to the visitor centre for number of reasons. Foremost, it will difficult for the visitor centre to survive without customer service as there would be no one present to manage payments or to care of questions from potential customers. Customer service will be important to the visitor centre because it is frequently the only means a customer has with the business as Customers are vital to any organisation. Some customers spend huge amount of money per year with a company. Consequently, when they have a question or product issue, they expect a company's customer service
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Outstanding customer service and great customer contentment must start with understanding customer expectations. The visitor centre needs to know who its customers are and their interest. When assessing customer satisfaction, businesses normally ask customers whether their product or service has met or exceeded expectations. This is an important question to ask and is a key factor behind contentment. Customer expectations set the standard for customer satisfaction which also affects repurchase verdicts and customer loyalty. If a customer feels like the business did not provide a service that was expected, they won’t come back and buy from you again. On the flip-side, if the business provides a service that exceeds customer expectations, the business can be rest assured they will come back to buy again, and tell all their friends about the experience.
The service process is the key to exceeding expectations. Businesses are expected to be precise and trustworthy and provide the service they promised. The prospect lies in the capacity to surprise the customer with an exceptional pace, face, courtesy, proficiency, commitment, or understanding. Customer expectations are duel-levelled; desired and sufficient. The desired level is the service the customer anticipate to get while the sufficient level is the service which the customer discovers
Outstanding customer service and great customer contentment must start with understanding customer expectations. The visitor centre needs to know who its customers are and their interest. When assessing customer satisfaction, businesses normally ask customers whether their product or service has met or exceeded expectations. This is an important question to ask and is a key factor behind contentment. Customer expectations set the standard for customer satisfaction which also affects repurchase verdicts and customer loyalty. If a customer feels like the business did not provide a service that was expected, they won’t come back and buy from you again. On the flip-side, if the business provides a service that exceeds customer expectations, the business can be rest assured they will come back to buy again, and tell all their friends about the experience.
The service process is the key to exceeding expectations. Businesses are expected to be precise and trustworthy and provide the service they promised. The prospect lies in the capacity to surprise the customer with an exceptional pace, face, courtesy, proficiency, commitment, or understanding. Customer expectations are duel-levelled; desired and sufficient. The desired level is the service the customer anticipate to get while the sufficient level is the service which the customer discovers