Response To The Cna Case Study

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Write a response to the following prompt as a post in the Discussion Board:

Applying three truths of exceptional customer experience. Record examples of how you can apply concepts from the chapter to raise customer service quality that you deliver or influence from ordinary to extraordinary!

Ordinary Extraordinary
Explain to the CNAs (Certified nursing assistants) daily tasks for their shift. Define job function and job essence for the CNAs. Provide examples and explain how both has an influence on each employees overall job performance. As a nurse lead by example by exhibiting extraordinary traits. Keep an encouraging attitude. Express gratitude by saying please and thank you.
Providing patients/family members with discharge information

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