Nordstrom is a well-known department store in the United States founded by John W. Nordstrom and Carl F. Wallin in 1901 (“Nordstrom”, 2016; Perepu, 2013). The target market of Nordstrom is middle to upper class male and female with sensitive sense of current trends. The Nordstrom Rack targets middle class customers. Nordstrom’s exceptional customer service is one of the most important aspects to help the company to be successful in the marketplace. Along with the excellent customer service, the attractive store display and comfortable store environment help the company build its competitive advantages.…
When I worked there, I had several friends who were cashiers with me; we would have little, informal competitions to see who could get the fastest scan-time. Not only do they not take pride in getting customers out in a timely manner, it seems that very few of them are friendly. They barely acknowledge their customers. 4. Some factors about the culture of the Wal-Mart corporation that detract from effectiveness are that, instead of being a family-owned business, like it was when it was started, it is now run by a board of directors who seem to be only interested in making money.…
Customer Perspective Customer retention is a means of keeping existing customers and making sure they are happy with the services provided from a business (John Lewis).One way to keep increasing customer retention year on year is to provide loyalty cards or discount cards. This makes sure that each customer has an incentive to keep shopping at John Lewis/ Waitrose. “Providing the best customer service – wherever and however they shop with us” (Lewis, 2015). Always keeping the customer informed and asking them how to better improve services demonstrates that John Lewis do care about them.…
The biggest strengths consist of exceptional customer service, use of technological advances and employee satisfactory and performance. Walgreens focuses primarily on customer responsiveness to create high customer satisfaction. Creating convenience, and a healthy environment for its customers, is a huge part of Walgreens cultural values. Usage of technological advances gives Walgreens a huge competitive advantage as these technologies are creating faster production and flow of information through its distribution centers, safer working environments, and higher customer satisfaction through new innovations on-site. Walgreens employee performance and satisfaction comes from the availability of resources Walgreens supplies.…
“Shoddy Service Sows the Seeds of Discontent” In the article “Shoddy Service Sows the Seeds of Discontent,” Dawn Turner Trice gives three personal experiences of poor customer service. The first example discusses an issue pertaining to a couple of grocery store employees and their lack of concern for her nutritional wellness. The second example pertains to a restaurant’s lack of accountability for the cleanliness of their dishware. Next she discusses a friend’s account of poor service at a dry cleaner.…
One, Wal-Mart typically uses overseas outlets to produce their products, which takes away manufacturing and production jobs here in America. They also ignore issues that happen in their own factories and stores. Two, Wal-Mart has driven many small businesses out of towns across the country, destroying the neighborly customer service we have seen in many other stores other than Wal-mart. They have trained people who work at minimum…
With Walmart, it was made possible to still have reasonably priced products and services while still being conscious of the environmental impact they are making. Personally, I find myself looking to Walmart as a place where I can purchase my groceries or toiletries guilt free. The cost is reasonable, if not the…
Every company strives to achieve excellent customer service standards. A company that is known for delivering exceptional customer service will often find that this can increase interest in their company and products. By letting the customer know what you are willing to do for them and what service you will provide for them you can set an expectation, by setting this expectation you can then exceed this as company.…
Wal-Mart has to learn from these issues and create a better atmosphere with a zero tolerance of discrimination and all type of sexual harassment to avoid conflict and disagreement between employees. Wal-Mart culture is to provide customers the best shopping experience, hiring diverse employees, and benefit from a different expertise and intelligence to gain a better image in today’s market. However, Wal-Mart has to work hard and close any gap that affects its performance. In the mean time, if Wall-Mart eliminates these attitudes and conflict between employees and managers, and train them on how to interact with other cultures, it will be the best place to work for.…
This keeps the costs low and distribution much more easily possible. This was a great strategy to have because, as Wal-Mart became more and more prevalent in the industry throughout the 1980s, “By the time the rest of the retail industry started to take notice of Wal-Mart… it had built up the most efficient logistics network of any retailer” (Mark,…
By looking after your customers you can help to maintain steady product/service sales, a company that prides themselves on customer care is more…
Regardless of how a business deals with its customers, the business has to always use a customer lens, which means the company looks through the customer’s eyes. The Walt Disney Company shines at customer service, and the reason is that the company, in constructing every consumer experience, gazes at everything through the eyes of the consumer. Every time the company comes into contact with the customer, they do it with an experience approach, not a task approach. When businesses enter into their customer connections as tasks rather than experiences, customers feel better handled through the system rather than just feeling appreciated. It is simple to descend into the task approach; it is the experience approach that enhances customer faithfulness.…
One reason why good customer service is important is because it because it allows employees to build a relationship with customer.…
Many companies no longer spend money to give customer service training to employees and instead hire employees with little to no customer service experience which results in negative consequences. Companies give employees a written script and employees are left to learn skills and knowledge through trial and error. This has wreaked havoc on the customer service industry. Bad customer service is the failure to respond to customer inquiries and complaints about products or services. To combat these bad practices, learn how to get the customer service you deserve.…
The role of a store manager in retail industry is as important as an the engine in a vehicle. Check the qualities essential to be hired as a store manager. A store manager is responsible for overall store organization such as daily work scheduling, stock management, budget, recruitment, team development and training, etc. They keep a track on activities of employees and regularly report sales status to the senior manager. They also play a major role in the success of the store being business savvy.…