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56 Cards in this Set
- Front
- Back
Systems enabling users to make micropayments and purchases on the Web, accumulating a debit balance on their credit card or telephone bill
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accumulated balance digital payment systems
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A graphic display on a Web page used for advertising
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banner ad
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An abstraction of what an enterprise is and how the enterprise delivers a product or service, showing how the enterprise creates wealth.
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business model
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electronic sales of goods and services among businesses
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B2B electronic commerce
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electronic retailing of products and services directly to individual customers
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B2C electronic commerce
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An organizational department responsible for handling customer service issues by telephone and other channels
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call center
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Competition between two or more different distribution chains used to sell the products or services of the same company
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channel conflict
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Business model where the Web site is an extension of a traditional bricks-and-mortar business
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clicks-and-mortar
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Tracking data about customer activities at Web sites and storing them in a log
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clickstream tracking
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The use of digital technologies to enable multiple organizations to design, develop, build, and manage products collaboratively through product life cycle
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collaborative commerce
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Traking users movements on a Web site, comparing information gleaned about a user's behavior against data about other customers with similiar interest to predict what the user would like to see next
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collaborative filtering
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Consumers selling goods and services electronically to other customers
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C2C electronic commerce
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Currency that is represented in electonic form that moves outside the normal network of money
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digital cash
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Systems that extend the functionality of existing checking accounts so they can be used for online shopping payments
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digital checking
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Secure service for credit card payments on the Internet that protects information transmitted among users, merchant sites, and processing banks
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digital credit card payment systems
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Software that stores credit card, electronic cash, owner identification, and address information and provides this data automatically during electronic commerce purchase transactions
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digital wallet
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The removal of organizations or business process layers respinsible for certain intermediary steps in a value chain
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disintermediation
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Pricing of items bases on real-time interactins between buyers and sellers that determine what an item is worth at any particular moment
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dynamic pricing
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A system used for paying routine monthly bills that enables users to view their bills electronically and pay them through electronic funds trasfers from banks or credit card accounts
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electronic billing presentment and payment systems
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The direct computer-to-computer exchange between two organizations of standard business transactions, such as orders, shipping instructions, and payments
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electronic date interchange (EDI)
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The use of digital technologies, such as credit cards, smart cards, and Internet based payment systems, to pay for products and services electronically
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electronic paymeny systems
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Third-party Net marketplace that is primarily transaction oriented and that connects many buyers and suppliers for spot purchasing
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exchanges
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Situation in which the relative bargaining power of two parties in a transaction is determined by one party in the transaction processing more information essential to the transaction that the other party
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information asymmetry
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Payment for a very small sum of money, often less than $10
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micropayment
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The use of wireless devices, such as cell phones or handheld digtal information appliances, to conduct both business-to-consumer and business-to-business e-commerce trasactions over the Internet
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mobile commerce (m-commerce)
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A single digital marketplace based on Internet technology that links many buyers to many sellers
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net marketplaces
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Electronic payment system for people who want to send money to vendors or individuals who are not set up to accept credit card payments
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peer-to-peer payment systems
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Ad that opens automatically and does not disappear until the user clicks it
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pop-up ads
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Another term for a private industrial network
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private exchange
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Web-enabled networks linking systems of multiple firms in an industry for the coordination of transorganizational business processes
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private industrial networks
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Software that stores credit card, electronic cash, owner identification, and address information and provides this data automatically during electronic commerce purchase transactions
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digital wallet
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The removal of organizations or business process layers respinsible for certain intermediary steps in a value chain
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disintermediation
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Pricing of items bases on real-time interactins between buyers and sellers that determine what an item is worth at any particular moment
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dynamic pricing
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A system used for paying routine monthly bills that enables users to view their bills electronically and pay them through electronic funds trasfers from banks or credit card accounts
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electronic billing presentment and payment systems
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The direct computer-to-computer exchange between two organizations of standard business transactions, such as orders, shipping instructions, and payments
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electronic date interchange (EDI)
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The use of digital technologies, such as credit cards, smart cards, and Internet based payment systems, to pay for products and services electronically
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electronic paymeny systems
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Third-party Net marketplace that is primarily transaction oriented and that connects many buyers and suppliers for spot purchasing
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exchanges
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Situation in which the relative bargaining power of two parties in a transaction is determined by one party in the transaction processing more information essential to the transaction that the other party
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information asymmetry
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Payment for a very small sum of money, often less than $10
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micropayment
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The use of wireless devices, such as cell phones or handheld digtal information appliances, to conduct both business-to-consumer and business-to-business e-commerce trasactions over the Internet
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mobile commerce (m-commerce)
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A single digital marketplace based on Internet technology that links many buyers to many sellers
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net marketplaces
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Electronic payment system for people who want to send money to vendors or individuals who are not set up to accept credit card payments
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peer-to-peer payment systems
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Ad that opens automatically and does not disappear until the user clicks it
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pop-up ads
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Another term for a private industrial network
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private exchange
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Web-enabled networks linking systems of multiple firms in an industry for the coordination of transorganizational business processes
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private industrial networks
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Sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements
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procurement
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Business models based purely on the Internet
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pure-play
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Measurement of how many people a business can connect with and how many products it can offer those people
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reach
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The shifting of the intermediary role in a value chain to a new source
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reintermediation
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Measurement of the depth and detail on information that a business can supply to the customer as well as information business collects about the consumer
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richness
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The time and money spent locating a suitable product and determining the best price for that product
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search costs
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A credit-card-size plastic that stores digital information and that can be used for electronic payments in place of cash
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smart card
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Online communities for expanding users' business or social contacts by making connections though their mutual business or personal connections
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social networking sites
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Systems enabling consumers to make instant online payments to merchants and other individuals based on value stored in a digital account.
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stored value paymeny systems
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A business that aggregates content or applications from multiple sources, packages them for distribution, and resells them to third-party Web sites
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syndicators
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The tailoring of Web content directly to a specific user
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web personalization
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