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34 Cards in this Set
- Front
- Back
what is a triggering event in the training model?
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organizational gap (page 6)
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The authors use the term KSA to refer to what?
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Knowledge, Skills, Attitudes (page 18)
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How can HRD align itself with the organization's strategies?
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developing training to meet strategic objectives and delivering training to the right people (page 35)
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Organizational development is best defined as..
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a field of study that creates an implement plan (page 35)
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What are the factors that interact to determine performance?
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motivation, KSA, environment (page 60)
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Understanding needs theory is important in the training process because..
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it is important to understand needs theory in order to determine what kind of training is effective (page 60)
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The ___________ the self efficacy, the __________ the performance.
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higher; better
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The formula for performance (M*KSA**E suggests..
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suggests that a persons performance depends on the interaction between motivation, KSA, and their environment (page 60)
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Why do we need to understand motivation theories?
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They help us to understand behaviour (Page 61-63)
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A triggering event occurs when ___________ performance is less than expected _________.
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actual performance; expected performance (page 90)
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When is a training needs analysis conducted?
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when a gap is identified? (May be wrong Page 90-92)
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________ involves looking at all the influences that could affect employee performance in the organization and determining their fit within organizational goals and objectives
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organizational analysis (page 96)
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____ _______ is an outline of a typical job's duties and responsibilities
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Job description (page 101)
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Training objectives provide value to the ________, _______ ________, _______ and the training _______.
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trainee, training designer, trainer, evaluator
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Describe organizational culture
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beliefs, values, and understandings (page 189)
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What is the main difference between a lecture and a lecturette?
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Lecturette is a tiny lecture of about 20 minutes ( page 202)
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Compared to a lecture, a lecture/discussion is...
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interactive with more complex learning objectives
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Demonstrations, like lectures, can be differentiated by the level of _______ of the trainee.
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involvement
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______ is an enactment of a scenario in which each participant is given a part to act out.
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Role Play (page 216)
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What are OJT and JIT?
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OJT= On the job training
JIT = Job instruction technique |
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Which of the following is NOT a delivery system for e-learning (LAN, Internet, ET, DVD)?
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ET = electronic training (page 262)
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What are the potential benefits for electronic training?
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reduced costs and can track employee progress (page 252)
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What is a learning point?
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piece of info required to be learned to meet training objectives
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What are the characteristics of an ideal training room?
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no windows, walls should be blank and a neutral colour, lighting should be adjustable, square in shape, carpeted, sound absorbing ceiling (page 282)
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Which seating arrangement is most likely to induce two way communication?
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Circle (page 283)
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What is an icebreaker?
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an icebreaker is a game or exercise that prompts trainees to get comfortable interacting with other trainees and the trainer. Engages and introduces (page 291)
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A _________ is the "first test" of new material designed to be in a training program?
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Dry run
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Why don't manager's evaluate training?
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they do not feel there's anything to evaluate, nobody cares, evaluation is a threat to their jobs (page 316-317)
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Evaluation of the ______ examines how the training was carried out. _______ evaluation determines if training accomplished its _____.
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process; outcome; objectives
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What are the reason(s) companies are willing to invest more in employee development today compared to the past?
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employees willing to change employers to advance, shortage of skilled workers (page 400)
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Creating a culture that supports employee development is the responsibility of _____
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the organization (page 405)
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What do management development programs focus on developing?
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Conceptional knowledge/skills, technical knowledge/skills, interpersonal knowledge/skills (page 413)
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What is conceptual knowledge?
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the mental abilities required to analyze and diagnose complex situations and make correct decisions (problem solving skills) (page 412)
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What are the advantages of having an effective diverse workforce?
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Larger applicant pool, reduced costs, access to more markets, creative problem solving (page 371 table 10-2)
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