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23 Cards in this Set
- Front
- Back
Communication
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Any process in which people generate meanings within and across contexts, cultures, channels, and media.
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6 Elements of Communication
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1) Message- What we want to share
2) Send and receive- At the same time 3) Noise- Keeps our message from being understood 4) External noise- Environment 5) Internal noise- Thoughts or feelings not focused on communication 6) Setting- Environment where communication occurs; Formal/informal |
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Verbal Symbol
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Words in a language
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Concrete Symbol
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A symbol represents an object ie: “chair”
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Abstract Symbol
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Words that represent ideas “home”
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Nonverbal Symbol
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1) 90% of symbols are non-verbal
2) the way we communicate without words |
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The Internet and the Model of Communication
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1) Synchronous
2) Asynchronous 3) Removal of face-to-face communication |
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3 Principles of Transactional Communication
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1) Participation is continuous and simultaneous.
2) All communications have a past, a present, and a future. 3) All communicators play roles. |
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Intrapersonal communication
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1) Language or thoughts within the communicator ex: daydreaming, talking to oneself and reading aloud
2) Speaking aloud, gestures while thinking can enhance concentration and understanding |
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Interpersonal communication
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1) One on one, informal setting
2) Usually 2 people (may be more) 3) Verbal, non-verbal 4) Greatest opportunity for feedback |
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Small-group communication
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1) For problem solving.
2) More complicated than interpersonal due to more people sending messages. 3) More confusion but more feedback. |
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Public communication
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1) Speaker sends a message to the audience
2) Speakers voice is louder, gestures more expansive due to larger audience 3) Limited opportunity for feedback usually at end of talk 4) Non verbal feedback |
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Computer-mediated communication
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Wide range of technologies facilitating both human communication and the interactive sharing of information through computer networks
1) E-mail, discussion group, chats, IM, web pages 2) Synchronous or asynchronous |
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Intercultural Communication
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Communication that occurs whenever two or more people from different cultures interact.
Cultures may be social, political, historical, social class, religion, language, geographic location |
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Communication Competence
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The ability to communicate in a personally effective and socially appropriate manner.
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3 Components of communication competence:
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1) Knowledge: speakers recognize what communication practice is appropriate
2) Skill: the ability to perform the communication practice 3) Motivation: desire to communicate in an appropriate and effective manner |
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5 Elements of Communication Competence
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1) Respect: communicators are courteous, polite and civil
2) Empathy: identifying with/sharing feelings of others 3) Tolerance: open minded, understanding, patient 4) Flexibility: ability to adjust and compromise 5) Interaction Management: involving self in situation (comfort, role, self disclosure) |
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Strategic flexibility (SF)
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Expanding your communication repertoire to enable you to use the best skill or behavior available for a particular situation.
-Characteristic of successful people -Vital to good work and personal relationships -Seen in effective group leaders and members |
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6 Steps for Strategic Flexibility
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1) Anticipate- situations that may arise
2) Assess- the conditions around you 3) Evaluate- the value and worth of factors 4) Select- your skills and behaviors that can impact the situation 5) Apply- skills and behaviors you have selected 6) Reassess and reevaluate- further skills or behaviors needed in the situation |
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Creativity
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The ability to synthesize large amounts of information and solve complex problems and ability to generate possibilities
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Active Open-Mindedness (AOM)
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A tool designed to help readers digest, master, and use knowledge.
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Ethical communication
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Communication that is honest, fair, and considerate of others’ rights.
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7 Principles of Ethical Communication
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1) Protect freedom of expression
2) Understand and respect others’ communications 3) Promote communication climates of caring and understanding 4) Condemn communication that degrades individuals or humanity 5) Express your personal convictions 6) Accept responsibility for the consequences of your own communication 7) Avoid plagiarism |