You may have the knowledge and know certain rules of communication but if you do not know how to deliver it in accordance to the one you are talking to or your crowd, then how can you communicate effectively, maybe you lack in practice. Gaining competence can be achieve by accepting the challenges in communication that we face in our day to day activity, understanding it, reflecting and our willingness to accept constructive feedbacks from the others we can then enhance our ability and be more confidence with the way we communicate with other people.
In conclusion Michael Kaye’s communication management approach is a very useful tool on helping us to analyze different areas on communication in a wider context. From the inner most doll or (self) is our self-awareness that let us reflect the possible effect of what where about to say and actions to others. Where knowing and understanding ourselves is necessary step towards our effective self-management. Second doll (interpersonal) the relationship perspective, focuses on interacting with other people and how we need an effective interpersonal skills for the way we communicate, our listening