The Guest

informative and interesting. It provided a lot of insight for me as to what kind of engineer I want to be. There were many things I liked, that surprised me, made me want to pursue a career in manufacturing, that made me develop questions, and many guest speaker presentations that influenced my knowledge and interest about manufacturing. Learning about the grand challenges helped me discover which one I want to pursue and how they relate to manufacturing. Dr. Maier, Austin Holder, Ted Hall,…

she was having. Other main distractions were the employees talking into my talkie. We were on a wait, and were about to be off of it they just needed five more tables for the guests. They were talking into their talkies telling the other hostess up at the podium what was clean, what was getting clean, and were to seat the guests. Also, the managers were also talking in theirs saying their impute of the situation. All of this was going in my ear as I was trying to listen to the lady complaining…

A manager can give a guest who had problems with their meal a discount on their meal and/or give them a coupon for free appetizer or dessert for the next time they visit. While this can seem like a major issue of losing money by giving discounts, it is extremely important for a restaurant to keep its customers and to give them a good experience. Guests who have enjoyed their meal and service will likely return while guests who don’t enjoy their meal probably will not return…

such as the name of the guest and billing information; perhaps the only thing that differs from hotel to hotel is database they select to facilitate the process. Most if not all hotel companies offer their guest the freedom to chose from different methods of making a reservations. The traditional ways of making a hotel reservation include calling the property directly or their toll free number as well as making the reservation in person, commonly referred to as a walk in guest. Nowadays, with…

entertainment of guests, visitors or strangers with liberality and goodwill.” (Clayton W. Barrows, 2009). As we come to an end of hospitality, there are a number of aspects that we have learnt. I have broadened my thinking to consider the value of hospitality and what it is to be hospitable. Commercial hospitality focuses mainly on profit making but private and public hospitality do focus on the host and guest relationship. In a private or a public hospitality, the host might oblige on the guest…

also have a concierge desk, for our leisure guests, and the front office, but this desk is set up for the conference guests only. At the hospitality desk, conference guests can get all the information they require about the days schedule, leisure facilities for in their free time and other facilities our hotel has to offer. Also is this hospitality desk the main mean of communication from the guests towards other departments of the hotel. When a guest has a wish concerning, for instant, the F&B…

Revenue Management at Harrah’s Entertainment Kaz/Colin – Thoughts/Bullet points on - Is Harrah’s current method for managing room inventory adequate? The Harrah’s current pricing method is well designed to maximize their revenue based on the games as their core offering. It, however, has areas of improvement in terms of room inventory management mostly for the following reasons, and it is increasingly important to address the issues as their business diversifies after the recent mergers. • The…

an instructor named Jim he is the one who explained everything to us about Epcot. Firstly we learned how Customer/ Guest satisfaction, Financial/Business results, Employee/cast Excellence, and communication is how they are not important than one another, they are equal in Disney, the cast members have to focus on all of this so that they can provide an exceptional guest service to guest and it will be a magical one. For instance, If the cast member or any part of the Disney team just focuses on…

great traits that include, it being a great place to stay, its reasonably priced, and it protects the land. Doua Lumi follows the three principles of sustainable tourism under the UNWTO. Sustainable Camping Doua Lumi’s unique camping experience offers guests comfortable accommodations while conserving the natural vegetation that the campground resides on. Instead of digging up the land and building a hotel on it, the owners of Doua Lumi decided to make it into a campground. The campground has…

In every single encounter, there is a feast that the guest attends, there is a washing of hands and a drinking of wine. Hand washing is something that washes off all of the grime from traveling. The reason that Odysseus was allowed to eat with the kings, even if he was disguised as a beggar was the culture…