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37 Cards in this Set
- Front
- Back
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asynchronous listening
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listening to someone's recorded message (on an answering machine, via voicemail, or on a cell phone) without the person being present
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listening
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process of selecting, attending to, creating meaning from, remembering and responding to verbal and nonverbal messages.
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hearing
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physiological process of decoding sounds
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selecting
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process of choosing one sound while sorting through various sounds competing for your attention
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attending
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process of focusing on a particular sound or message
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understanding
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process of assigning meaning to sounds
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remembering
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process of recalling information
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What percentage do we:
listen? Speak? Read? Write? |
listen- 45%
speak- 30% read- 16% write-9% |
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What is the essence of a good listener?
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being able to accurately interpret the messages expressed by others.
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What is the process of listening?
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Selecting, Attending, Understanding, Remembering, Responding
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What are the universally accepted process of understanding?
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There are none. Although there are several theories about how you assign meaning to the sounds you hear, there are no universally accepted notions of how the process works.
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General principles of understanding?
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-People understand best if they can relate what they are hearing to something they already know.
-The greater the similarity between individuals, the greater the likelihood for more accurate understanding. |
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Responding
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Process of conforming your understanding of a message.
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What does it mean when interpersonal communication is transactive?
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It involves both talking and responding.
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Name the different listening styles.
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People oriented listeners
action oriented listener content oriented listener time oriented listener |
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Define people oriented listeners.
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Listener who is comfortable with and skilled at listening to peoples feelings and emotions.
likely to empathize and search for common areas of interest; other oriented. |
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What does research say about people oriented listeners?
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are less anxious or apprehensive about listening to other people especially when listening to just one other person.
more empathetic people oriented jurrors often find empathy towards plaintiff |
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Define action oriented listeners.
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Listeners who prefer information that is well organized, brief and error free.
-does not like long stories; wants to get to the point. |
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What does research say about action oriented listeners?
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- more likely to be skeptical of the information being taken (Second guessing)
-reinterpret or evaluate the literal message to determine whether its true or false. |
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Define content oriented listeners.
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listener who is more comfortable listening to complex, detailed information than are those with other listening styles.
-want all the facts -also prone to second guesses if not enough information is given |
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Define time oriented listeners.
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Listener who likes messages delivered briefly and to the point.
-time is a factor; very aware of how much time they have to listen. |
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Define Conversational narcissism
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focus on personal agendas and self absorption rather than a focus on the needs and ideas of others
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Define emotional noise
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form of communication interference caused by emotional arousal
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ambush listener
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person who is overly critical and judgmental when listening to others.
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What are listening barriers?
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Being self absorbed
unchecked emotions criticizing the speaker differing speech and thought rate shifting attention information overload external noise listener apprehension |
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How to improve listening skills
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Stop, Look and Listen
Ask questions and reflect content by paraphrasing. -Determine your listening goals - transform listening barriers to listening goals. -when your listening goal is to remember a message, mentally summarize details of the message |
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meta-message
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a message about a message; the message a person is expressing via nonverbal means about the message articulated with words
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empathy
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feeling what others are feeling rather than just acknowledging that they are feeling a certain way.
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active listening
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interactive process of responding mentally, verbally and nonverbally to a speakers message.
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how to improve emphatic listening and responding skills
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understand your partners feelings: imagine how you would feel
paraphrase emotions provide confirming responses avoid disconforming responses |
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Confirming response
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statement that causes another person to value himself or herself more.
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Disconfirming responses
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statement that cause another person to value himself or herself less.
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Critical Listening
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listening to evaluate and assess the quality appropriateness, value or importance of information.
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information triage
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process of evaluating information to sort good information from less useful or valid information
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fact
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something that has been directly observed to be true and thus has been proven to be true
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inference
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conclusion based on speculation
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What are some suggestions for improving responding skills?
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Provide well timed responses
provide meaningful information avoid unnecessary details be descriptive |
