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100 Cards in this Set
- Front
- Back
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____________ is the process by which individuals use symbols and behaviors to exchange information.
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Communication
ch.1 |
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All of the following have been identified as the primary reasons why we communicate except for which one?
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to exchange information
ch.1 |
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The ability of one person, group, or organization to influence others, and the manner in which their relationships are conducted is called
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Control ch.1 |
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The process of receiving a message by interpreting and assigning meaning to it is
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Decoding
ch.1 |
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The shared beliefs, values, and practices of a group of people is their
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Culture ch.1 |
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That communication involves two or ore people acting in both sender and receiver roles, and that their messages are dependent on and influenced by those of their partner means that communication is |
Transactional
ch.1 |
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_______________ refers to the study of morals, specifically the moral choices individuals make in their relationships with others |
Ethics ch.1 |
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The ____________model of communication presents a transactional perspective, in which individuals simultaneously send and receive messages within a relational context, a situational context, and a cultural context.
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Competetent Communication
ch.1 |
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____________are the thoughts a communicator has about himself or herself and others.
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Cognitions CH.1 |
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True or Falso
Humans are able to communicate without the use of symbols |
False ch.1 |
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"A cognitive process through which we interpret our experiences and come to our own unique understandings" is best associated with which of the following terms?
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Perception
ch.2 |
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"Communication Processing" can be defined as
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the means by which you gather, organize, and evaluate the information you receive. ch.2 |
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Edgar, who is a communications major, find himself frustrated by the number of times his professors say "umm," mispronounce words, and use awkward gestures--so much so that he often misses the point of their lectures. Edgar's perceptions are best attributed to which of the following ?
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Selective Perception CH.2 |
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People sometimes feel uncertain in new situations where they do not know what to expect. This uncertainty develops because the person does not have a(an)____________ to guide his or her perception of the new event.
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Schema Ch.2 |
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When Joe shows up lat to meet his friends for dinner, he explains that hee is late because he was held up in traffic. His friend Maggie reminds him, though, that they all drove in the same traffic, but that everyone else left early to accommodate the rush hour. The difference in their perception is best associated with
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Fundamental Attribution Theory ch.2 |
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Failing to consider other cultural perspectives because of a belief that one's own culture is appropriate and relevant in all situations and to all people is associated with which term?
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Cultural Myopia CH.2 |
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While getting ready to go out for a night on the town, your roommate says, " You have a really great sense of style; you make any outfit look great." this compliment serves as ____________, which you may choose to incorporate into your self-concept.
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Direct Evidence
CH.2
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Our tendency to internalize our admiration for film and TV stars, models, famous athletes, and political figures by comparing what we like about them to our own self-concept is addressed by which of the following theories?
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Social Comparison Theory
CH.2 |
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Jim chooses to invite two people he met in his English class over to watch a movie instead of going to a larger party with his fraternity brothers. He says," I feel like I'm better one-on-one than I am in big groups." Jim's decision is based on his sense of
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Self-Efficacy
CH.2 |
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Because she believes she is no good at speaking in public, Deanna puts off choosing and researching her topic and doesn't have adequate time to prepare and practice for her presentation. Ultimately, she earns a failing grade on her speech and walks away with her perception confirmed: she's just not a good speaker. Unfortunately, Deanna's _____________ set her up for failure.
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Self-Fulfilling Prophecy
Ch.2 |
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__________ is a system of symbols, governed by grammatical rules that we use to think about and communicate experiences and feelings. |
Language ch.3 |
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The consistently accepted definition of a word is referred to as its |
Denotative Meaning Ch.3 |
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When Joe's roommate asks if Joe would bring his cat home after the winter holidays, Joe remembers how his aunt's house smelled like a soiled litter box and that there was cat hair all over the furniture. Joe feels a great sense of reluctance. His response is related to what kind of meaning for "cat"? |
Connotative Meaning
ch.3 |
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Grammatical rules that dictate how words should be pronounced are referred to as
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Phonetic Rules Incorrect
ch. 3 |
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Using abstract words that have unclear or misleading definition to get out of an uncomfortable situation is referred to as
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Equivocation
Ch.3 |
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Jane says her cousin is "big-boned" instead of saying she's overweight, obese, or fat, because she understands those other terms might have insulting connotations. What type of language abstraction is Jane using?
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Euphemism
CH.3 |
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Technical Language that is specific to members of a particular profession, interest group, or hobby is referred to as
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Jargon Ch.3 |
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The theory that holds that the words a culture uses (or doesn't use) influence the thinking of people from that culture is
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Sapir-Whorf hypothesis Ch.3 |
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True or False Every word has both a denotative and connotative meaning. |
True ch.3 |
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True or Falso
When comparing men and women who have equal status, men tend to interrupt more often than women do. |
True Ch.3 |
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"The process of intentionally or unintentionally signaling meaning through behavior other than words" defines which of the following terms?
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Non Verbal Communication ch.4 |
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__________occurs when one set of a person's behaviors say one thing and another set of his or her behaviors says something different.
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Channel Discrepancy Ch. 4 |
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Which of the following does not represent the way nonverbal behaviors can clarify the meaning of a verbal message by reinforcing it?
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Substituting
ch.4 |
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Your friend asks you how you're doing, and you say, "OK," while holding up your hand in the gesture Americans understand to be the OK sign. What reinforcing behavior are you using to clarify your message?
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Repeating Ch.4 |
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You see a friend across the room at a crowded party, but it's too loud for you to say hello from this distance. Instead, you make eye contact with him and nod your head as an acknowledgement and greeting. Which term best fits the function of your nonverbal behavior? |
Substituting Ch.4 |
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Nonverbal behaviors that coordinate verbal interaction by helping us to navigate the back-and-forth of communication in a constructive, appropriate manner are serving which function?
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Regulating
Ch.4 |
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What is commonly referred to as "body language" is actually the observation of ____________, or the way our body movements and gestures send messages.
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Kinesics Ch.4 |
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During a church service, you silently hold one finger up to your mouth to communicate nonverbally to your little brother that he must be quiet. What category of body movement are you using to communicate your message?
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Emblem Ch.4 |
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While delivering your presentation, you begin to twist the ring on your right hand and your right leg begins to shake. What category of body movement is illustrated in this example?
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Adaptor CH.4 |
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Audiences prefer speakers who use eye contact behaviors that scan the audience, making each member or section of the audience feel like the speaker has addressed them specifically. This indicates the power of _________, or the use of the eyes in communication settings.
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Oculesics
Ch.4 |
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____________ is the communication between people from different cultures who have different worldviews.
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Intercultural Communication
CH.5 |
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Naoko's American friends sometimes get frustrated with her because she prefers to use subtle clues to communication that she disagrees or is uncomfortable in a particular conversation. What her friends may not realize is that her communication patter reflects the ________Japanese culture in which Naoko was raised.
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High Context CH.5 |
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The United States is classified as which of the following type of culture.
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Low Context
CH.5 |
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People from which type of culture perceive themselves first and foremost as member of a group? |
Collectivist CH.5 |
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Liz prefers working on her own rather than in groups but will tolerate group work if each member's role or job is clearly defined, each person is responsible for his or her own work, and each person will be held accountable by his o or her own supervisor for the quality of the work he or she does in the group. Liz's perspective seems to reflect which cultural perspective?
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Individualist Ch.5 |
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_______ is the degree to which culture adapts it's behaviors in order to reduce ambiguity and risk.
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Uncertainty Avoidance Ch.5 |
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Jim's dad always tells him things like "The early bird gets the worm," ands "We're burning daylight" in order to remind him that timeis finite and that he should get up early in the morning if he wants to be successful in life. Jim's dad is instilling which of the following time orientations?
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Monochronic Time CH.5 |
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The theory that holds that we each have a sense of our ourselves as a unique individual but that we also define ourselves based on our group memberships is called |
Social Identity Theory
ch.5 |
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_________ is a belief that one's own culture is superior to other's with the tendency to view other culture through the lens of one's own. |
Ethnocentrism ch.5 |
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________ theory suggest that interaction between members of different social groups generates a possibility for more positive attitudes to emerge.
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Intergroup Contact CH.5 |
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Which of the the following is not one of the steps in the listening process?
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Critiquing CH.6 |
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Critical listeners who carefully evaluate what they hear are referred to as
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Content-Oriented Listeners
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During class, your goal as a listener is to comprehend the basic ideas, concepts, and theories communicated to your by your professors. We would characterize your listening as
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Informational Listening
CH.6 |
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Which of the following theories says that we make relationship choices by comparing the things about another person or a relationships that benefit us in some way against the things about that person or relationships that upset us, cause us stress, or damage our self-concept or lifestyle?
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Social Exchange Theory
CH.6 |
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As Jennifer and Casey get to know more information about one another, they are better able to predict how the other will respond to what they do and say. Consequently, they begin to feel more comfortable when they spend time together. Which Theory explains why they feel this way?
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Uncertainty Reduction Theory
CH. 6 |
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Contradictory feelings that tug at us in every relationship are called
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Dialectic Tensions CH.6 |
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Which of the following theories says that by progressively sharing deep and riskier personal information about ourselves with others, we move our relationships with them from a superficial level to a deeper level of intimacy?
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Social Penetration Theory CH.6 |
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True or Falso
Because most young people today have grown up surrounded by environmental distractions, they are able to multitask without a decline in their listening competence. |
False CH .6 |
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true or false
In American culture, we tend to value listening more than talking, which can create an awkward imbalance to the communication process and stifle conversations. |
False
CH.6 |
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true or false
Defensive listeners are considered to be highly focused and effective because they take in all of the relevant information before critiquing it and then offering a response. |
False Ch.6 |
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The interconnection and interdependence between two individuals is referred to as |
Interpersonal Relationship Ch. 7 |
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Which theory argues that intimacy takes longer to develop in online relationships because they communicators need to use unique language and stylistic cues to develop the relationship? |
Social Information Processing Theory Ch. 7 |
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The term "hyperpersonal communication" is most closely related to which of the following definitions? |
The tendency of online communicators to be over exaggerated in their perception of, and comments to, relational partners. Ch. 7 |
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Which of the following theories says that we make relationship choices by comparing the things about another person or a relationship that benefit us in some way against the things about that person or relationship that upset us, cause us stress, or damage our self-concept or lifestyle? |
Social Exchange Theory Ch. 7 |
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As Jennifer and Casey get to know more information about one another, they are better able to predict how the other will respond to what they do and say. Consequently, they begin to feel more comfortable when they spend time together. Which theory explains why they feel this way? |
Uncertainty Reduction Theory Ch. 7 |
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Contradictions feelings that tug at us in every relationship are called |
Dialectical Tensions Ch. 7 |
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Which of the following theories says that by progressively sharing deeper and riskier personal information about ourselves with others, we move our relationships with them from a superficial level to a deeper level of intimacy. |
Social Penetration Theory Ch.7 |
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This relationship stage involves seeking and exchanging superficial information with our relationship partner. We're not likely to reveal information that is too deep or too personal at this stage. |
Exploratory Ch. 7 |
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Although they are not able to marry legally in their state, Amber and Heidi still exchanged rings to signify that they intend to spend the rest of their lives together. This behavior is a nonverbal example of __________ in the stable sign of a relationship. |
Bordering Ch. 7 |
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Obstacles that may pop up in a relationship and hinder its growth are referred to as |
Interference Ch.7 |
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__________ is an interaction between two or more interdependent people who perceive that they have contradictory goals or scarce resources. |
Conflict Ch. 8 |
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Conflict that is managed effectively is referred to as |
Productive Conflict Ch. 8 |
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What do we call the atmosphere surrounding how we feel about our communication in different relationships? |
Communication Climate Ch. 8 |
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In a(an) ______________ culture, people approach conflict with an emphasis on each person's needs, rights, and identity over a focus on those of the larger group. |
Individualist Ch. 8 |
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8When Christiana bring home a low math grade on her report card, she is greeted at the door with a disapproving look from her mother. At the dinner table, both of her parents are silent as they eat and neither responds to her comments about her day, until she finally says, "I'm sorry I didn't do well in math this term!" Her father replies, "Why aren't you earning better grades?" Based on this information, what type of culture(S) would we infer that Christiana lives within? |
Collectivist and High-Context Ch. 8 |
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Conflict is inevitable in relationships and sometimes cannot be resolved. |
True Ch. 8 |
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Identity management is a form of provocation that occurs when the partners in a relationship grow apart they discover new parts of themselves. |
False Ch. 8 |
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In individualist cultures, conflict is viewed as negatively affecting relational harmony. |
False Ch. 8 |
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People from high-context and collectivist cultures engage in indirect conflict management behaviors. |
True Ch.8 |
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John Gottman's research has found that women tend to criticize their partners more than men do. |
True Ch. 8 |
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Adding even one person to a group cam make the relationships between the group members more complex. |
True Ch. 9 & 10 |
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Group members may feel less commitment to participate in a larger group, in part, because there are limited opportunities to contribute and the communication becomes less intimate. |
True Ch. 9 & 10 |
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Chain networks often lead to miscommunication when the information is shared through the oral channel |
True Ch. 9 & 10 |
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A gatekeeper can help build cohesion in a group and minimize social loafing by ensuring that all members of the group have an opportunity to contribute. |
True Ch. 9 & 10 |
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People waiting in line at a grocery store would be defined as a low-cohesion group. |
False Ch. 9 & 10 |
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A leader can gain influence over a group using more than one source of power |
True Ch. 9 & 10 |
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The use of shared leadership can help group members feel more satisfied with the group process. |
True Ch. 9 & 10 |
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Leaders who are perceived as knowledgeable, experienced, and respectable can be effective even if their followers do not like them. |
True Ch. 9 & 10 |
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Many groups find it difficult to accomplish their goals because they do not spend enough time identifying the problem they want to resolve. |
True Ch. 9 & 10 |
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A leader should determine, before calling a meeting, what he or she hopes to accomplish, and whether the meeting is necessary to accomplish the goal. |
True Ch. 9 & 10 |
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The classical management approach emphasizes open communication among the divisions of labor |
False Ch. 11 & 12 |
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Human relations and human resources are two labels for the same approach to organizational management. |
False Ch. 11 & 12 |
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The Human Resources approach to management considers the organization from the individual's perspective for success. |
True Ch. 11 & 12 |
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Organizational storytelling is too vague to be of use in helping newcomers assimilate to the culture of an organization, but can answer key questions for people outside the group. |
False Ch. 11 & 12 |
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A protege is a seasoned, respected member of an organization who serves as a role model for a less experienced individual. |
False Ch. 11 & 12 |
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U.S. companies identify public speaking as one of the most important skills needed for professional success. |
True Ch. 11 & 12 |
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In the "real world", informative speeches and persuasive speeches are essentially the same. |
False Ch. 11 & 12 |
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Narrow topics are usually easier to research, organize, and speak about than broad topics are. |
True Ch. 11 & 12 |
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"Specific Purpose Statement" and "Thesis" are two different terms for the same thing. |
False Ch. 11 & 12 |
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Quotations do not need to include the exact words of the person who is being quoted. |
False Ch. 11 & 12 |
