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17 Cards in this Set
- Front
- Back
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Key areas for Deli |
1. Service 2. Grab and Go 3. Roti/Chickens |
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ORT Process Two Weaknesses |
Safety check that makes sure all operations are safe and sanitary in the department 2) Temp logs and Cheese Dates |
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Why is customer experience important? |
If you give a great experience, the customer will come back to shop and is more likely to spend more money at the store. |
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SOP What are they? Three Key SOPs for my department. |
Standard Operating Procedures 1) Deli Slicer Cleaning 2) Food Handling 3) Refrigeration/Temp Logging |
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What is WGO |
Worlds Greatest Operator- Organizational tool to help keep order, thinking outside of the box and communication |
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Transfering Process |
SRS on Symbol gun |
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Selling events organized or planned |
Switch of Grab and Go from old small case to larger Olive bar section. Increase in sales $1k a week as well as better presentation and use of space in regards to the olives. |
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How is labor/productivity calculated and importance of hitting daily goals? |
Labor is based on productivity. The more you do something the more hours are accummulated/calculated. Example: $100 in sliced meat is 1 hour. You hit your goals you make payroll. You exceed goals you add more to your contribution. |
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3 ways to reduce shrink |
1) Check dates and freshness daily 2) FIFO 3) Proper handling of product 4) Process all shrink and transfers |
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How to process damages |
If in shipment you ask the warehouse for a credit, if at the store, you scan it in SRS as damaged. Just be more careful properly handle product |
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Importance of food safety |
We don't want anyone to get sick. We want people to bring home safe products and keep returning to us for those products |
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How have you impacted profitability |
My ability to be flexible, being able to produce in multiple locations, customer service, innovation and teaching/training others |
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Best Place to Shop Score |
78 We should be striving for a 4 minute time with customers in deli. Quick in quick out. |
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Top 3 sales commodities |
1) Deli Meat 2) Chickens 3) Hummus/Pita Chips |
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Cold Product Planner |
Computer calculated amount of sales of each item based on last years sales, projected increase in sales ect. Able to change based on sales and current trends |
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Daily WGO walk |
Its important because its gives a current status of the dpeartment every morning. It will show you opportunities for what to improve on the day and what to communicate. |
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Deli Productivity Effectiveness |
(Ask Nick) |
