Ob Final Exam

Front 1

In the field of organizational behavior, organizations are best described as:

Back 1

Groups of people who work interdependently towards some purpose

Front 2

Organizational behavior knowledge:

Back 2

Helps us to understand, and influence the behaviors of others in organizational settings

Front 3

The open systems perspective of OB states that:

Back 3

organizations take their sustenance form the environment and in turn affect that environment

Front 4

Organizations should unlearn

Back 4

in many situations involving organizational change

Front 5

Values have become more important in organizational behavior because of:

Back 5

all of the answers are correct #8

Front 6

The triple bottom line philosophy saya that

Back 6

companies should try to support the economic, social, and enviornmental spheres of sustainiability

Front 7

Motivation affects a persons ___ of voluntary behaviour

Back 7

direction, intensity, and persistence

Front 8

According to the MARS model of individual behavior, which of the following is NOT a role perception problem?

Back 8

The employee lacks the proper tools to preform the job

Front 9

Organizational citizenship refers to

Back 9

employee behaviours that extend beyond normal job duties

Front 10

Sabotage, threatening harm, and insulting others represent

Back 10

three forms of counterproductive work behaviours

Front 11

The relatively stable pattern of behaviours and consistant internal states that explain a person's behavioural tendencies refers to

Back 11

personality

Front 12

All of these are "big five" personality dimensions EXCEPT

Back 12

locus of control

Front 13

Employees who feel that they are very much in charge of their own destiny have

Back 13

an internal locus of control personality

Front 14

A persons belief that he or she has the ability, motivation, correct role perceptions, and favorable situation to complete a task successfully is called:

Back 14

self-efficacy

Front 15

Screening out information that is contrary to our values and assumptions is called

Back 15

confirmation bias

Front 16

Mental models cause us to

Back 16

slect and organize stimuli in ways that are consistant with our broad world views

Front 17

The process of sterotyping includes

Back 17

assigning the cluster of traits from a social category to a person with that social category

Front 18

Emotions have what effect on us?

Back 18

all of the above answers are correct #28

Front 19

The uncomfortable tension felt when our behaviour and attitudes are inconsistant with each other is called

Back 19

cognitive dissonance

Front 20

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called

Back 20

Emotional Intelligence

Front 21

The competency most strongly associated with awareness of others emotions is

Back 21

empathy

Front 22

The exit-voice-loyalty-neglect (ELVN) model

Back 22

is a template for organizing and understanding teh consequences of job dissatisfaction

Front 23

Organizational loyalty tends to increase when employees

Back 23

ALL OF THE ABOVE 36

Front 24

Which of these is the most widely known theory of human motivation?

Back 24

Maslows needs hierarchy theory

Front 25

According to McCelland, achievment, affiliation , and power needs are

Back 25

Earned

Front 26

The main practical implication of four-drive theory is that

Back 26

companies should provide a balanced opportunity for employees to aquire, bond, learn and defend

Front 27

Expectancy theory mainly helps us to predict an individuals

Back 27

effort

Front 28

in most situations we should follow desired behavior with ___ and follow undesirable behavior with ____

Back 28

positive reinforcement ; extinction

Front 29

Behavioral modelling and self-reinforcement are components of

Back 29

social cognitive theory

Front 30

Which reward system tends to discourage poor preformers from voluntarily leaving the organization

Back 30

membership and seniority-based pay

Front 31

which of the following systemically evaluates the worth of each job within the organization?

Back 31

job evaluation

Front 32

which of the following team reward motivate team members to reduce costs and increaselabour effiency in their work process

Back 32

gainsharing plans

Front 33

Effective performance based rewards should

Back 33

reward behaviours and outcomes that are under the employees control

Front 34

Preformance tends to decrease at very high levels of task specialization because

Back 34

employees tend to become bored and less motivated to preform well

Front 35

Knowledge of results originates primarily from

Back 35

job feedback

Front 36

employees are empowered when they

Back 36

expereinec freedom and discretion

Front 37

the first step in self-leadership is

Back 37

personal goal setting

Front 38

according to the self-leadership model, positive self-talk

Back 38

improves self-efficancy and employee motivation

Front 39

One reason why the rational choice model doesnt fit reality is that if focuses on the logical thinking and completly ignors

Back 39

EMOTIONS

Front 40

which of the following is a potential problem when evaluating and choosing alternatives in decision making?

Back 40

all are potential problems

Front 41

Satisficng refers to

Back 41

the tendency to choose an alternative that is good enough rather than the best

Front 42

The first stage of the creative process is

Back 42

preparation

Front 43

People tend to be more creative when

Back 43

they have a reasonable level of job secuirty

Front 44

Which of these statements about teams is FALSE

Back 44

all groups are teams

Front 45

a community practice is

Back 45

an informal group of people who are bond by their common interest and shared expertise

Front 46

The motivation to be part of an informal group is influenced by the drive to

Back 46

bond or socialize

Front 47

The phenomenon where people exert less effort when working in groups than when working alone is called

Back 47

social loafing

Front 48

a team is effetive when

Back 48

it achieves all of the above

Front 49

Which of the following is NOT a stage of team development

Back 49

conforming

Front 50

Which of the following is NOT explicitly identified in the communication process model?

Back 50

empathy

Front 51

What effet does 'noise' have in the communication model

Back 51

it distorts and obscures the senders intended message

Front 52

The capacity of a communication method to transmit information is known as

Back 52

media richness

Front 53

in communication process, filtering occurs when

Back 53

people delete or dely negative information, or use words that make the message sound more favourable

Front 54

Which is the following tends to be the preferred medium for coordinating work, minimizes status differences, and is an increasing source of information overload?

Back 54

email

Front 55

The most obvious cross-cultural communication barrier is

Back 55

language