Module 8

Front 1

A major part of the controlling function of management is to__

Back 1

correct performance problems

Front 2

Controlling compares __to see if goals are being achieved.

Back 2

actual performance to planned performance

Front 3

In the second step of the control process, actual performance can be considered acceptable as long as the performance doesn't fall__.

Back 3

outside an acceptable range of variation

Front 4

The third step in the control process is to__.

Back 4

take action

Front 5

A law firm manager finds that one lawyer who consistently outperforms other lawyers at the firm is threatening to leave. Which immediate corrective action should the manager take?

Back 5

offer a bonus

Front 6

Which kind of control takes place before the actual work is carried out?

Back 6

feedforward

Front 7

A cell phone maker tests its new model with a sample audience when it is fully operational. What kind of control is this?

Back 7

feedback control

Front 8

A balanced scorecard approach creates goals in 4 key performance areas and assesses

Back 8

whether all 4 goals are met

Front 9

An effective concurrent strategy for dealing with employee theft of supplies and equipment is__.

Back 9

video surveillance

Front 10

Managers exert financial control on an organization using__ analysis

Back 10

ratio and budget

Front 11

__ is the series of work actions that add value to a product as it is being transformed from inputs to finished product

Back 11

Value chain

Front 12

The requirement for value chain management that includes an enterprise resource planning (ERP) system to link all of an organizations activities is__.

Back 12

technology investment

Front 13

The requirement for value chain management that is most closely associated with trust is__.

Back 13

organizational culture and attitudes

Front 14

Organizational processes in value chain management organizations need to eliminate__.

Back 14

non-value adding activities

Front 15

Value in a chain management organization should be driven__.

Back 15

from the top and bottom up

Front 16

In order for a value chain to function successfully, different partners in the chain must__.

Back 16

have trust in one another

Front 17

__ managment oversees the transformation process that converts resources such as kabor and raw materials into finished goods and services

Back 17

operations

Front 18

It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations__.

Back 18

produce physical goods

Front 19

The durability an expensive pair of shoes provides has value since__ are willing to__ it.

Back 19

customers; pay for