Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
33 Cards in this Set
- Front
- Back
|
Competitiveness |
a company's ability to maintain and gain market share in its industry |
|
|
Human Resource Management |
the policies, practices, and systems that influence employees' behavior, attitudes and performance |
|
|
Shared service model |
A way to organize the HR function that includes centers of expertise, service centers and business partners
|
|
|
Self service |
Giving employees online access to HR information
|
|
|
Outsourcing |
The practice of having another company provide services
|
|
|
Evidence based HR |
Demonstrating that human resource practices have a positive influence on the company's bottom line or key stakeholders (employees, customers, community, shareholders).
|
|
|
HR or workforce analytics |
The practice of using data from HR databases and other data sources to make evidence based decisions human resource decisions
|
|
|
Sustainability |
A company's ability to meet its needs without sacrificing the ability of future generations to meet their needs
|
|
|
Stakeholders |
The various interest groups who have relationships with, and consequently, whose interests are tied to the organization (e.g. employees, suppliers, customers, shareholders, community).
|
|
|
Intangible assets |
A type of company asset including human capital, customer capital, social capital, and intellectual capital |
|
|
Knowledge workers |
Employee who own the intellectual means of producing a product or service
|
|
|
Empowering |
Giving employees responsibility and authority to make decisions
|
|
|
Learning organization |
A culture of lifelong learning in which Employees are continually trying to learn new things |
|
|
Change |
The adoption of a new idea or behavior by a company
|
|
|
Employee engagement |
The degree to which employees are fully involved in their work and the strength of their job and company commitment
|
|
|
Talent management |
A systematic planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers
|
|
|
Alternative work arrangements |
Independent contractors, on-call workers, temporary workers, and contract company workers who are not employed full-time by the company
|
|
|
Balanced scorecard |
A performance measurement that gives managers a chance to look at their company from the perspectives of internal and external customers, employees, and shareholders.
|
|
|
Total quality management (TQM) |
A cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity |
|
|
Malcolm Baldrige National Quality Award |
An award established in 1987 to promote quality awareness, to recognize quality achievements of US companies, and to publicize successful quality strategies
|
|
|
ISO 9000:2000 |
Quality standards adopted worldwide
|
|
|
Six Sigma Process |
System of measuring, analyzing, improving, and controlling processes once they meet quality standards
|
|
|
Lean thinking |
A process used to determine how to use less effort, time, equipment, and space but still meets customers' requirements
|
|
|
Internal labor force |
Labor force of current employees
|
|
|
External labor force |
Persons outside the firm who are actively seeking employment
|
|
|
Ethics |
The fundamental principles of right and wrong by which employees and companies interact
|
|
|
Sarbanes Oxley Act of 2002 |
A congressional act passed in response to illegal and unethical behavior by manager and executives
|
|
|
Offshoring |
Exporting jobs from developed to less developed countries
|
|
|
Reshoring |
moving jobs from overseas back to the US |
|
|
Human resource information system (HRIS) |
A system used to acquire, store, manipulate, analyze, retrieve and distribute HR info
|
|
|
Cloud computing |
A computing system that provides info technology infrastructure over a network in a self-service, modifiable, and on-demand model |
|
|
HR dashboard |
HR metrics such as productivity and absenteeism that are accessible by employees and managers through the company intranet or human resource info system
|
|
|
High-performance work systems |
Work systems that maximize the fit between the company's social system and tech system
|
