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47 Cards in this Set
- Front
- Back
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Human Resource Management (HRM) |
Activities that center on the attraction, development, and retention of high quality employees |
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Human Capital |
Economic value of what our employees can produce or the services that they provide |
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Social Capital |
Connections between individuals and entities that can be economically valuable |
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Support for Strategy, Legal Consideration & Ethical Practice |
Analysis & Design Planning Selection Recruiting Compensation Performance Management Training & Development Employee Relations |
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Job |
Collection of related tasks, duties, and responsibilities |
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Position |
Job held by an individual |
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Job analysis |
Process of gathering detailed info about various jobs within organization |
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Job design |
Process of defining or redefining jobs within the organization |
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Job Description |
Summary of the tasks, duties and responsibilities that are associated with a particular job |
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Job specification |
Outline of minimum qualifications that a potential employee must possess to be successful at the job in terms of the knowledge, skills, abilities, and other characteristics |
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Forecasting |
Process of predicting both our labor demand and labor supply for different jobs in an organization |
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Recruiting |
Process of finding and attracting new employees |
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Internal Recruiting |
using existing employees to fill vacancies withing the organization |
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External Recruiting |
the process of finding and attracting potential employees from outside the organization |
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Four Assessment Methods |
Initial Substantive Discretionary Contingent |
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Percentages of People who exaggerate and lie about experiences on resume |
75% exaggerate 50% lie |
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Structured Interviews |
Standardized process of interviewing in which candidates are evaluated based on a pre-determined list of questions that are asked of all candidates |
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Situational Interview Questions |
questions of a hypothetical nature designed to understand a candidate's future behavior |
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Behavioral Interview Questions |
Questions about a candidate's past experiences to understand how they have previously behaved |
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Unstructured Interviews |
Conversational style of interviewing in which the questions and process are fluid |
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training |
an organization's efforts to give employees the knowledge or skills to better do their current job |
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development |
Improving employee's knowledge and skills for jobs they might hold with the organization in the future |
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Performance Management |
how organizations make sure employees are doing what is needed and working toward organizational goals |
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Objective appraisals |
based on some kind of objective or numeric outcome |
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Subjective Appraisals |
rooted in the perception of the manager or supervisor doing the appraisal |
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Behavioral Appraisals
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a form of subjective appraisal that evaluate specific behaviors in the workplace |
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Performance appraisals |
Strategic: help align the work of individuals with that of the organization as a whole Administrative: Provide info on who our best and worst employees are Developmental: help identify high-potential employees that would benefit from opportunities |
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turnover |
rate at which employees leave an organization |
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involuntary turnover |
employees forced to leave an organization |
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voluntary turnover |
employees who leave an organization for their own reasons |
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exit interviews |
formal conversations with employees that are leaving an organization |
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compensation |
total amount of the monetary and non-monetary pau provided to an employee by an employer in return for work performed |
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base pay |
wage or salary that an employee receives for completing the tasks, duties, and responsibilities associated with the job |
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incentives |
compensation above and beyond just the base pay and may include bonuses, stock grants or options, profit-sharing, or other programs |
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Treating employees fairly |
Labor Relations Compensation and benefits health and safety equal employment opportunity |
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Fair Labor Standards Act |
established a minimum standard of living for American workers, and a federal minimum wage |
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Social Security Act |
established US retirement fund |
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Affordable Care Act |
mandated that organizations with more than 50 employees must provide health insurance |
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discrimination |
unjust or prejudicial treatment of different categories of people |
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Workplace discrimination |
Bias or prejudice resulting in denial of opportunity, or unfair treatment regarding selection, promotion, or transfer |
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Disparate Treatment |
Intentional discriminatory dealing with individuals who belong to a legally protected group (race, gender, etc.) |
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Adverse Impact |
a disparity resulting from an employment decision in which the criteria used, while not overtly discriminatory, have an impact |
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Equal Employment Opportunity Commission (EEOC) |
responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or employee because of gender, race, religion, sex |
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Affirmative Action |
Employee hiring and promotion policy that takes a proactive approach to removing prejudices against recruiting and promoting minorities, and other under-represented groups of society |
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sexual harassment |
obscene statements or unwanted sexual attention that creates an adverse working environment |
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Quid Pro Quo |
granting or declining of benefits based on the acceptance of a sexual demand |
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Hostile Work Enviorment |
conduct which is severe and pervasive such that a reasonable person would consider it intimidating, hostile, and abusive |
