Health Knowledge Bowl - Communications - Set Three

Front 1

What is a universal language that does not depend on words to understand the message?

Back 1

music

Front 2

What influences the way people view themselves and other people, and affects the way they interact with others?

Back 2

cultural and ethnic background

Front 3

If you are open to someone whose beliefs are not the same as yours, you are considered to be what?

Back 3

non-judgmental

Front 4

What chart document offers a visual view of a patient's vital signs over a number of days?

Back 4

graphic sheet

Front 5

What component of a computer processes the input and performs the operations of the computer by following instructions in the software?

Back 5

central processing unit

Front 6

How is confidentiality of patient information on a computer strictly enforced?

Back 6

by the use of passwords

Front 7

What method does the hospital computer system use to control inventories and patient charges for hospital supplies?

Back 7

bar coding

Front 8

What age group does not always communicate with words, and therefore necessitates that you pay attention and respond to their body language?

Back 8

children

Front 9

Preconceived ideas and negative opinions that might affect a person's relationship with others is known as:

Back 9

prejudices

Front 10

The one element that influences your relationship with others, how you act toward others, how they act toward you, and affects your communication is called:

Back 10

attitude

Front 11

During a business phone conversation, to insure that the caller has completed the information, who should end the call?

Back 11

allow the caller to hang up first

Front 12

What do most health care facilities have in place to allow employees to rectify real or perceived problems?

Back 12

a grievance procedure

Front 13

What term refers to the total of all the ideas, beliefs, values, attitudes, and objects that a group of people possess and their customs?

Back 13

culture

Front 14

What term is used to illustrate the existence of distinct differences in customs and beliefs between groups in a society?

Back 14

cultural diversity

Front 15

An attitude by some that their cultural ways of doing things are superior to other groups is called:

Back 15

ethnocentrism

Front 16

What action is being practiced when rights and privileges are withheld from those of another cultural group?

Back 16

discrimination

Front 17

Having a fixed notion that everyone in a particular group is exactly the same is known as what?

Back 17

stereotyping

Front 18

What term implies trite or pat answers which tend to minimize the significance of the patient's feelings?

Back 18

reassuring clichés

Front 19

Senses affect communication. What does the term "sensory" apply to?

Back 19

(any order)sight, hearing, touch, taste, and smell.

Front 20

Name three actions to be taken by the health care provider to allow for better communication with the hearing-impaired.

Back 20

(any order)
speak slowly and clearly; face the patient; reduce background noise

Front 21

If you phrase a question so that the patient will answer "yes" or "no" it tends to do what to communication?

Back 21

end communication

Front 22

The movement of a body part to give emphasis to what is being said is called what?

Back 22

a gesture

Front 23

What type of communication uses hand and mouth/lip gestures to exchange words and meanings to people who cannot hear?

Back 23

sign language

Front 24

If a patient cannot understand the spoken language, they have a right to what?

Back 24

an interpreter

Front 25

What medium helps persons who are blind communicate through the use of touch?

Back 25

Braille

Front 26

To maintain patient privacy when faxing a medical record the health care worker should do what?

Back 26

(any order)have the patient sign a release of information form and complete a cover letter

Front 27

When a team suggests options for a solution to a problem without regard to practicality, they are practicing what?

Back 27

brainstorming

Front 28

If you have a problem with a co-worker what are the first two steps you should take?

Back 28

Go to that person and discuss matter. If not satisfied go to your immediate supervisor. (answer must be exact)

Front 29

In the TQM process, a communication tool for teams initiated by the Quality Council identifies guidelines, structure and available resources is called:

Back 29

team charter

Front 30

In the TQM process, who provides team members the required time to perform team responsibilities, information and resources?

Back 30

management team