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87 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is the first point of contact with a client in the most important part of data collection? |
The interview |
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What are the two types of data when conducting an interview? |
Subjective and objective data what are some techniques for a successful interview |
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What are successful techniques in an interview |
Gather complete and accurate data about the persons health state Establish trust Teach the person about his her health state Build rapport for continuing therapeutic relationship Discuss health promotion and disease prevention |
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What does communication? |
Exchanging information so that each person clearly understands the other |
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What is communication based on? |
Behavior, conscious and unconscious. All behavior has meeting |
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What are the two types of communication? |
Verbal and nonverbal |
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Who will notice nonverbal behaviors? |
A skilled interviewer |
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What are some non-verbal cues? |
Posture, foot taping, gestures, etc. |
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Although you have a specific meaning in mind, the receiver may not understand what? |
How the message was met |
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What plays a role in a persons interpretation? |
Physical and emotional states |
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What happens more in a healthcare setting then in a social setting? |
Misunderstandings |
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What influences communication? |
Internal and External factors |
Factors |
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What are the four internal factors? |
Liking others Empathy The ability to listen Self awareness |
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The physical settings should consist of |
Ensure privacy, refuse interruptions , the physical environment |
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What do you do when you first start the interview |
Introduce yourself, state your role, and the reason for the interview |
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How many questions do you ask at a time? |
You should only asked one direct question at a time |
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How do you close the interview? |
It should be graceful and not abrupt |
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What is the summary in an interview? |
Is a final statement of what you and the client agree with the health state to be |
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Techniques of communication |
Introducing the interview Introducing yourself The working phase Data collection Ability to form questions appropriately Open ended questions versus close/direct questions Ask one direct question at a time End the interview gracefully Final statement or summary |
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How many types of verbal responses are there? |
9 |
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What are the nine types of verbal responses |
Facilitation Silence Reflection Empathy Clarification Confrontation Interpretation Explanation Summary |
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What do the first five verbal responses involve? |
Your reactions to the fact/feelings the patient has communicated |
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What are the last four verbal responses about |
You express your own thoughts/feelings |
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What are interview traps |
Providing false reassurance Giving unwanted advice Using authority Using avoidance language Distancing Using professional jargon Using leading or biased questions Talking too much Interrupting Using why questions |
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What is a non-verbal skills? |
Physical appearance Posture Gestures Facial expressions Eye contact Voice Touch |
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Most of your communication is with the caregiver of the younger child, but what shouldn’t you do? |
Ignore the child completely |
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You should give the child time to do what? |
Time does size you up |
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What shouldn’t you do with a small child? Why? |
Maintain eye contact because this may make them feel threatened |
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For children one through six focus on who? |
The caregiver |
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When communicating from birth to 12 months, communication is mostly what? |
Non-verbal |
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What should you do when assessing someone at the age of birth to 12 months? |
Use gentle handling in a quiet calm voice |
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As infants get older they may exhibit what? |
Stranger anxiety |
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What should you allow during an examination of a child from birth to 12 months? |
I’ll have them to sit on the caregivers lap during the examination |
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At what age are children egocentric? |
3 to 6 years old |
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How was a preschoolers communication?(3-6 yrs) |
Direct, concrete, literal, inset in the present |
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What else about a preschooler 3 to 6 years old? |
They may imagine the unfamiliar your name and objects can come alive and have human characteristics |
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How old is a school age child? |
7 to 12 years old |
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What might a school aged child want to know? |
They want to know how things work and why things are done |
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What Else about a school aged child? |
They are able to reason but is limited, they cannot deal with abstract ideas |
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How should you interview a school aged child? |
Interview the caregiver and child together |
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What might you ask a school age child? |
Ask about school, friends, and activities directly to the child |
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Adolescence want to be adults but they do not have what? |
The cognitive ability yet to achieve their goal |
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Who do adolescence value? |
Their peers |
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What should you not do when interviewing an adolescent? |
Use their lingo |
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After a report has been developed what should you address now? |
Emotionally charged topics as in sex, drinking, smoking, depression/suicidal thoughts |
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How should you address an older adult? |
By his or her proper surname |
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What do you older adults have? |
A story to tell |
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What should you consider when interviewing an older adult? |
Physical limitations |
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What do some aging people need? |
Do you longer response time |
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What made people who are hearing in paired feel or may feel? |
Their intelligence is question since they cannot always understand what is being asked |
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Ask a hearing impaired person what? |
Which way they prefer to communicate as in lipreading, signing, or writing |
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What may be necessary? |
An interpreter for signing |
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What should you do during an interview with someone who is hearing impaired to make them better understand? |
Speak slowly and supplement your voice with appropriate hand gestures |
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Mini hearing impaired people may do what? |
Naughty yes just to be friendly but really do not understand |
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And acutely ill people, emergent situations require what? |
Combining the interview with the physical exam |
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Focus on pertinent information only during emergency tuition or someone who is acutely ill. This will consist of what? |
History of present illness, medications, allergies, last meal, and basic health state |
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What is crucial during acutely ill or emergent situation? |
Subjective information so interview as much as possible while performing life-saving actions |
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Hospitalized patients and acutely ill are usually what? |
Too weak, too short of breath, or in too much pain to talk |
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What should you focus on in acutely ill patient? |
Making the patient comfortable Dennis priority questions about the history |
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When interviewing a person currently under the influence of alcohol or illicit drugs ask what? |
Simple and direct questions |
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What should you avoid in people under the influence? |
Confrontation |
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What is the top priority when assessing someone under the influence? |
To find out what time the person’s last drink or drug was and how much was taken and what was taken |
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Once a patient is detoxed what should happen next? |
Assessed for the extent of the problem |
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What are two qualities of someone under the influence? |
Denial and defensiveness |
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What should you do with a crying person? |
Allow the person to cry and expressed feelings before moving on |
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A person is showing aggression as a response to what? |
Their own helplessness or anxiety |
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Appearing on hurried and taking the time to listen to all the clients concerns can do what? |
Help to alleviate some anxiety |
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How many percentage of nurses report physical or verbal abuse in the workplace? And who is the primary source? |
70%. Patient are the primary source |
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If you sense any suspicious or threatening behavior what should you do? |
Act immediately to defuse the situation or obtain additional support from others |
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Refers to the believe that heterosexuality is the only natural choice and so assumes that everyone is or should be heterosexual |
Hetero sexism |
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What should you ask a homosexual couple? |
The same questions as you What a heterosexual couple, as long as the questions are applicable |
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What should you do not do in the LGBTQ community when speaking to them? |
Assume about a person sex based upon appearance |
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How should you present yourself on interviewing in LGBTQ person? |
Show a caring demeanor and be non-judge mental |
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Who can improve overall health outcomes, improve use of primary care, and increase client satisfaction? |
Trained interpreters |
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What else may the use of a trained interpreter result in? |
Cost savings and reduced rates of complications |
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Who should not be used when interpreting? |
Family members and friends |
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Who should you never use it as an interpreter? |
A Minor |
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What should the interpreter do? |
Meet with the client before hand to establish rapport and determine clients age, education level, occupation, and attitude toward healthcare |
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Refers to the ability to understand instructions, navigate the healthcare system, and communicate concerns with the healthcare provider |
Health literacy |
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How many people do not have adequate health literacy? |
Nine out of 10 |
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What has low health literacy been associated with? |
Low medication compliance, more ER visits, increased readmission rates, inability to recall information after a clinic visit, and an inability to effectively manage chronic illness |
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What does low health literacy lead to? |
Increase cost of care and poor outcomes for this population |
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What can you do to help health literacy? |
Oral teaching Written materials Teach back |
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Communication that occurs between two or more individuals from different health professions |
Interprofessional communication |
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What does effective interprofessional communication require? |
Mutual respect and collaboration |
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Healthcare professionals need to do what? |
Work together to provide the best possible patient experiences |
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what does SBAR stand for? |
Situation Background Assessment Recommendation |
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