Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
15 Cards in this Set
- Front
- Back
|
Continuous Improvement (CI) |
is the strategic, never-ending, incremental refinement of the way you perform tasks.CI employs a collection of methodologies including Lean, Six Sigma, Theory of Constraints, and Business Process. |
|
|
AFSO21’s Three Levels of Priorities |
1. Just Do It 2. Rapid Improvement Events (RIE) 3. High Value Initiative (HVI) |
|
|
Decision-making |
the mental (cognitive) process that results in the selection of a course of action from among several alternative scenarios |
|
|
What is System 1 and 2 thinking? |
System1 (Reactive Thinking) System 2 (Reflective Thinking) |
|
|
Four Decision Analysis Steps ? |
STEP 1: Decision Statement STEP 2: Determine Musts and Wants STEP 3: Locate Alternatives /Select Best Alternative Step 3a: Locating Alternatives Step 3b: Comparing Alternatives to Musts Step 3c: Weighting the Wants within Each Alternative Step 3d: Computing Scores for Each Alternative STEP 4: Risk Analysis |
|
|
10. Name the four distinct processes within the Kepner-Tregoe Problem Solving and Decision Making process. |
Situation Appraisal, Problem Analysis, Decision Analysis, Potential Problem Analysis |
|
|
Kepner-Tregoe focus on the four steps of the decision analysis piece |
Situation Appraisal, Problem Analysis, Decision Analysis, Potential Problem Analysis |
|
|
How many steps are there to problem solving? |
Eight Steps |
|
|
OODA Loop |
Observe, Orient, Decide, Act |
|
|
What kind of thinking is going through the OODA loop quick? |
System 1 thinking... Reflective |
|
|
What kind of thinking is going through the OODA in detail and being incredibly descriptive. IE: encountering something unfamiliar you have to solve. |
System 2 thinking .... Reflective |
|
|
What are the steps of problems solving and how many? |
eight steps 1. Clarify and validate 2. Breakdown the problem ID problem gaps 3. Set an improvement target 4. Determine root cause 5. Develop countermeasures 6. See countermeasures through 7. Confirm results and process 8. Standardize Successful process |
|
|
VOC |
Voice Of The Customer |
|
|
What is the five why method? |
It is simply asking why 5 times in order to dig to the root. Think like a child when investigating in this mode. |
|
|
What is SIX S? |
Sort Straighten These are use in countermeasures Shine to see something through Standardize Sustain Safety |
