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24 Cards in this Set
- Front
- Back
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Consumer Protection |
Safeguarding consumers against business malpractices by educating them about their rights and responsibilities and by redressing their grievances. |
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Importance of Consumer Protection to Consumers |
1. Consumer Ignorance - so educate them 2. Consumers are susceptible to exploitation - safeguard them 3. Consumers are unorganised - organise them |
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Importance of Consumer Protection to Businesses |
1. Their long term reputation 2. Moral Responsibility 3. They use society's resources 4. They have a responsibility to the society 5. Avoid Government intervention |
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Consumer Protection Act 1986 |
CPA 1986 safeguard interest of consumers against unscrupulous and unfair trade practises. Set up a 3 tier machinery to seek redressal |
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The Contract Act 1982 |
States that the promises made by parties to a contract will be legally binding on each other. Specifies remedies in case of breach of contract |
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The Sale of Goods Act 1930 |
SOGA 30 relief to buyers if the goods or services purchased falls short of the implied conditions or warranties. |
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The Essential Commodities Act 1955 |
ESCA 55 controls production, supply and distribution of essential commodities. Checks on inflationary trend in prices and ensure equal distribution |
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The Standards for Weights and Measurements Act 1976 |
SWMA 76 Provides protection to Consumers against malpractices of under-weight and under-measure |
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The Trade Marks Act 1999 |
Prevents use of fraudulent trade marks on merchandise |
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Right to be Heard |
Right to file a complaint to voice their grievances. |
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The Competition Act 2002 |
Protection against practises that hamper competition in the market. |
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Right to Seek Redressal |
Consumers have a right to approach the appropriate Consumer grievance forum to seek redressal or compensation for any exploitation endured. |
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Home can file a complaint ? |
1. A Consumer 2. A registered Consumer Association 3. 2+ consumers on behalf of others 4. Legal heir of a deceased consumer 5. Any State/Central Government |
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Right to Choose |
Consumers have to be given a real variety of goods to choose from on their own accord. Their decision can be slightly influenced my marketing of companies but not imposed on them. |
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The Bureau of India Standards Act 1986 |
BIS 86 formulates grading standards and certifies merchandise through the BIS scheme |
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Right to Consumer Education |
Consumers have a right to be aware of their roles and responsibilities and of the reliefs available to them if they seek Redressal for their grievances. |
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The Agricultural Produce Act 1937 |
APA 37 prescribes grade standard AGMARK for agricultural produce and livestock products. |
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Right to be Informed |
Consumers have a right to be Informed of complete information r er harding a product or service.
Hence mandatory full disclosure on packages and labels. |
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Rights and Responsibilities of a Consumer |
1. Be aware of warnings and allergen information from the product label 2. Should follow manufacturer's instructions for safe handling 3. Should be aware or rights guaranteed 4. Discourage malpractices and choose legal dealings 5. Assert themselves and standardisation for their rights 6. Should always request cash memos (proof of purchase) 7. Buy standardised and graded products 8. File complaint to seek redressal of grievances 9. Considerate toward Environment 10. Form Consumer Association |
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Right to Safety |
Consumers have the right to be safeguarded or adequately warned against hazardous goods and services. Statutory warning needs to be properly disclosed on product packages and labels. |
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Relief available |
1. Refund or fair compensation 2. Replacement of the good 3. Remove the defect 4. Issue corrective advertisement 5. Cease production and sale of hazardous good 6. Pay punitive damages 7. Discontinue the hazardous trade practise |
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The Prevention of Food Adulteration Act 1954 |
PoFAA 54 Checks adulteration of food articles to maintain public health |
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Role of NGO |
1. Educate consumers about rights, responsibilities and redressal 2. Publish in periodicals. 3. Conduct product testing in public interest 4. File a case on behalf of consumers 5. Encourage them to seek redressal 6. Initiative to file a complaint in th interest of general public. 7. Offer legal assistance, aid and support in their endeavour to take action |
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Ways to Consumer Protection |
1. Consumer Awareness 2. Consumer Association 3. Business Self-regulation 4. Business Associations 5. Government |
