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44 Cards in this Set
- Front
- Back
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Channel
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The medium used to transmit a message. (p. 7)
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Coercive power
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Power that comes from making threats or intimidations. (p. 24)
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Competency
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One’s expertise in a given area. (p. 4)
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Culture
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The shared ideas, traditions, norms, symbols, and values that define a community. (p. 11)
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Destination
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Where the message ends up. (p. 8)
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Dynamism
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One’s boldness, energy, and assertiveness. (p. 4)
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Effects
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The intended or unintended impact(s) of a message. (p. 7)
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Emotional appeals
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Appeals based on the expected emotional responses of an audience. (p. 6)
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Expert or information power
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Power that comes from knowledge or expertise. (p. 24)
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External noise
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Interference from an environmental source. (p. 9)
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Feedback
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Response to a message or activity. (p. 9)
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Field of experience
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The totality of all we are at the moment of communication. (p. 10)
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Information source
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Where the message is conceived. (p. 8)
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Internal noise
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Interference from an internal source. (p. 9)
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Legitimate power
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Power that comes from holding an office, title, or other legitimate position. (p.
24) |
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Logical appeals
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Appeals based on logical and reasoning. (pp. 5–6)
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Noise
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Interference that occurs in the transmitting or receiving of signals. (p. 9)
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Open access
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Unrestricted and uncontrolled sharing of information on open platforms, accessible to everyone. (p. 25)
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Paralanguage
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Elements of speech that are not recognized as language. (p. 12)
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Physiological noise
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Interference from a biological condition or function. (p. 9)
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Psychological noise
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Interference from a mental state. (p. 9)
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Receiver
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Mechanism for decoding the message. (p. 8)
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Referent power
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Power that comes from personal attractiveness. (p. 24)
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Reward power
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Power that comes from offering benefits or gifts. (p. 24)
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Signal
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The message. (p. 8)
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Simultaneous access
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Unrestricted access to information flowing from mass media and reaching
everyone at the same time. (p. 25) |
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Sociability
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One’s likeability. (p. 4)
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Source credibility appeals
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Appeals based on the personal attractiveness of a communicator to
the audience. (p. 4) |
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Standpoint theory
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Theory that holds that our background and experiences determine our perspective.
(p. 24) |
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Status
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One’s standing in relationship to others. (p. 4)
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Transactional theory
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Theory that sees communication as a dynamic process, involving continuous changes in communicators and environments. (p. 12)
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Transmitter
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Mechanism for encoding the message. (p. 8)
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Trickle-down access
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Controlled and restricted access to information, flowing mostly downward.
(p. 25) |
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Trustworthiness
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One’s character or integrity. (p. 4)
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***Example of intrapersonal and interpersonal communication (most narrow circle in organizational communication diagram) |
Intrapersonal: self-talk, writing Interpersonal: conflict, relationships |
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***Examples of Collective activity (middle circle in organizational communication diagram) |
How does the group function? Ex. Group conflicts, merging of 2 units |
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***Examples of intra-organizational (outside circle in organizational communication diagram) |
Information shared, internal media, rumors, management style |
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***Examples of inter-organizational (interactive circle within the organizational communication diagram) |
Other sports teams, government organizations, co-op placements, private sector |
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***What are the 4 elements in organizational communication? |
Inter & intra personal Collective activity Intra-organizational Inter-organizational |
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***Interpersonal communication |
When we interact simultaneously with another person and mutually influence one another |
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*** Examples of interpersonal communication |
Opening door, smiling, thanking, simultaneous + instant texting & non-verbal communication |
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***Organizational communication |
The process of making sense out of the world and sharing that sense with others in the context of organizations for the achievement of mutual goals |
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***Human communiation |
The process of making sense of the world and sharing that sense with others |
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Communication |
The process of acting upon information. Ex. someone says or does something, and someone responds by thinking/doing something |
