Clep Principles Of Management

Front 1

Management is defined as?

Back 1

A Process

Front 2

The management process consists of?

Back 2

the functions of planning, organizing, staffing, directing, and controlling

Front 3

The management function that focuses on the future is?

Back 3

Planning

Front 4

What is an example of middle management?

Back 4

Plant Manager

Front 5

Which of the following is not a category of managerial roles discussed by Mintzberg?

Back 5

Prudential

Front 6

Time-and-motion studies and the attempt to find the "one best way" to perform manual work are associated with?

Back 6

Scientific Management

Front 7

People associated with Scientific Management would include?

Back 7

Taylor and Gilbreth

Front 8

Principles of Scientific Management include all but one of the following?

Back 8

Job Enrichment

Front 9

Where were the Hawthorne Studies conducted?

Back 9

at the Western Electric Co. Hawthorne plant near Chicago, IL

Front 10

The idea that there is no one best way of managing which applies to all situations-that the approach needs to be tailored to the situation at hand is called?

Back 10

Contingency Approach

Front 11

What approach to management do these statements suggest? "Everything affects everything else." and "Organizations receive input from the environment and transform them into outputs to that environment."

Back 11

the Systems Approach

Front 12

The environment of organizations includes:

Back 12

governments, laws, customers, and other organizations

Front 13

Stakeholders include:

Back 13

those who are affected by what the organization does, the organization's owners and management, and members of the community

Front 14

To be socially responsible requires that the business decision maker consider?

Back 14

What is feasible, profitable, socially acceptable, and right

Front 15

What is not a form of international business?

Back 15

mediation and arbitration

Front 16

A business corporation with world headquarters in its home country and with semi-autonomous subsidiary companies or businesses in many other countries is frequently called?

Back 16

Multi-national Firm or Multi-national Corporation

Front 17

Name something that would not be part of the planning process

Back 17

Putting people into the organization structure

Front 18

Strategic plans and broad organizational policies would usually be the responsibility of?

Back 18

top management

Front 19

In the hierarchy of plans, strategies would be developed before

Back 19

operational plans

Front 20

Standing plans include which of the following?

Back 20

policies

Front 21

Guides to thinking and decision making include?

Back 21

policies

Front 22

A statement of required or prohibited behavior is called a

Back 22

rule

Front 23

If a 10-year strategic plan is revised each year, always projecting 10-years into the future, this would be an example of?

Back 23

rolling plan

Front 24

Peter Drucker's key result areas does not include?

Back 24

Control

Front 25

All plans are also?

Back 25

Control Tools

Front 26

An example of a "sales forecast" would be?

Back 26

predicted enrollment next year at a university

Front 27

According to Nobel Laureate Herbert Simon, decision making involves three phrases. In which of these would alternative courses of action be developed?

Back 27

Design Phase

Front 28

The terms "states of nature," "contingent values," "probability" and "expected value" would be associated with a(an)

Back 28

payoff table

Front 29

In a break even chart the vertical axis shows? and the horizontal axis shows?

Back 29

vertical shows dollars and horizontal shows quantity sold

Front 30

According to classical management theory authority and responsibility should be?

Back 30

Equal

Front 31

An organization chart shows all but what?

Back 31

qualifications of the employees

Front 32

In the Thrombosis Supply Company the controller is authorized to give directions on accounting procedures to the bookkeepers at each of the regional sales offices. What kind of authority is involved here?

Back 32

functional

Front 33

If the sales manager has the authority to hire, fire, or give direction to salesmen, what type of relationship is this?

Back 33

a line relationship

Front 34

If there is a limit to the number of subordinates a single manager can supervise, what is the principle called?

Back 34

Span of Control

Front 35

The scalar principle states that there should be?

Back 35

a clear chain of command

Front 36

What principle states that, "once policies and procedures have been established, most things should be handled at lower levels and only unusual matters should be referred to higher levels for decision."

Back 36

Exception Principle

Front 37

The management function that matches people with the demands of the organizational structure is called?

Back 37

staffing

Front 38

the attempt to reflect the significant investments involved in acquiring, developing, and maintaining the human resources of the firm is the concern of?

Back 38

human-asset accounting

Front 39

the process of developing complete information about what a job involves and what skills are needed to do it is called?

Back 39

job analysis

Front 40

the process of studying jobs for the purpose of determining how much money should be paid for performing them is called?

Back 40

job evaluation

Front 41

the organization most likely to be involved in an attempt by a union to organize employees of an organization is?

Back 41

NLRB-National Labor Relations Board

Front 42

Most union contracts provide as the final stage of the grievance procedure?

Back 42

arbitration

Front 43

staffing is a function and process which?

Back 43

puts people into the organization

Front 44

Something that follows behavior and causes an increase in the probability of its reoccurrence is called a?

Back 44

reinforcer

Front 45

A direct practical application of the Motivator-Hygiene Theory has been?

Back 45

job enrichment

Front 46

Susan Jones delegates a lot, gives her subordinates plenty of authority and responsibility, and involves them in making important company decisions. Susan seems to be using which Theory?

Back 46

Using Theory Y

Front 47

The approach to leadership which emphasize leader-follower differences in such things such as intelligence, initiative, energy level, and motivation are known as?

Back 47

Trait Approaches

Front 48

The Ohio State and University of Michigan researches on leadership after WWII focused on the leader's?

Back 48

Behaviors

Front 49

When one induces or influences others to work towards some objective-this is one definition of?

Back 49

leadership

Front 50

A leader who consults with subordinates and gets their suggestions when making a decision would be using what type or style of leadership?

Back 50

participative

Front 51

The idea that once procedures are established, management should focus on those cases where standards are not being met is called what principle?

Back 51

Exception

Front 52

The control process does not include...

Back 52

maximum performance possible

Front 53

To be effective, controls (and the feedback of control information) should have the following qualities EXCEPT?

Back 53

Being widely publicized

Front 54

In terms of frquency of occurence (how often they are applied) controls are classified as?

Back 54

constant, periodic, occasional

Front 55

At the opposite end of the continuum from external control would be?

Back 55

self control

Front 56

A work group norm for high levels of production would be an example of what kind of control?

Back 56

Continuous

Front 57

According to Douglas McGregor Theory X emphasizes what type of controls? And Theory Y emphasizes what type of controls?

Back 57

Theory X emphasizes External control
Theory Y emphasizes Self control

Front 58

In the graphic method of determining Economic Order Quantity, EOQ is the point at which?

Back 58

ordering cost equal carrying cost and total costs are lowest

Front 59

The ABC Inventory System focuses attention on those groups of inventory items that are?

Back 59

most costly and most critical to operations

Front 60

A Gantt chart is useful for (and is primarily used for)?

Back 60

scheduling

Front 61

On a Gantt chart the vertical axis would list or show?

Back 61

activities

Front 62

PERT stands for?

Back 62

Program Evaluation Review Technique

Front 63

Moving from lef tto right on the PERT chart we go from what to what?

Back 63

the start of the project to the completion of a project

Front 64

Which of the following is not a basic function of the management process? controlling, organizing, leading, working, planning

Back 64

working

Front 65

Which of the following functions or activities requires recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? planning, organizing, staffing, leading, controlling

Back 65

staffing

Front 66

Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job?

Back 66

Frederick W. Taylor

Front 67

Which study found that when workers know they are being watched, their productivity increases

Back 67

The Hawthorne studies

Front 68

The Behavioral approach to management focused on

Back 68

the worker

Front 69

The external environment factor that states: The values and culture that affect the way people feel about the organization they are in and about work itself is

Back 69

sociological factors

Front 70

The external environment factor that includes: Factors that have a less immediate effect on a business such as the nation's rate of inflation or recession, unemployment rate, or standard of living, is

Back 70

indirect economic factors

Front 71

The resources within an organization, used to achieve its goal, make up the _________ of a business

Back 71

internal environment

Front 72

What addresses the organization's basic mission or business, issuing broad statements of purpose or direction that have a long lead time.

Back 72

Strategic planning

Front 73

GAP analysis

Back 73

is a planning approach for determining where an organization as today, is a planning approach for determining where an organization will go into the future, is a planning approach for determining how an organization will reach its goals, provides a diagram showing a company's present momentum and its potential.

Front 74

The SWOT approach assesses an organization's

Back 74

Strengths, Weaknesses, Opportunities, Threats.

Front 75

__________ is the process of using the resources and personnel of an organization in an orderly way to achieve the objectives and long-term goals of the organization.

Back 75

organizing

Front 76

Which of the following is the most common type of departmentalization? Process, Geography, Customer/Market, Method, Function

Back 76

Function Departmentalization

Front 77

A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric coloring. What type of departmentalization is this?

Back 77

Process Departmentalization

Front 78

A ______ organizational structure is the simplest form and has clear lines of authority and ease of decision making.

Back 78

line

Front 79

The management of people/labor should be handled by what department in an organization?

Back 79

Human Resources

Front 80

When a candidate for a position is asked general, open-ended job related questions, they are experiencing what type of interview?

Back 80

Unstructured Interview

Front 81

Which of the following is NOT a major influence on the rate of compensation? Voluntary retirement, Competition, Laws, Company's profitability, Unions

Back 81

Voluntary retirement

Front 82

Which type of separation is most unpleasant for an employee

Back 82

Termination

Front 83

Leadership can _______ subordinates to help the organization achieve its goals.

Back 83

motivate, influence, direct, and communicate

Front 84

Which source of power is based on an individual's knowledge, special skills, abilities, or previous experience?

Back 84

Expert power

Front 85

Which source of power is based on a manager's ability to punish a subordinate?

Back 85

Coercive power

Front 86

A budget is what type of control?

Back 86

Financial

Front 87

A/An ________ is a formal evaluation of an organization's financial statements, performed either by an outside accounting firm or by an internal department.

Back 87

financial audit

Front 88

Which type of decision making is carried out by lower level management and deals with specific day-to-day processes?

Back 88

Operational decision making

Front 89

A problem solver is a style of problem solving reflected by the manager

Back 89

who confronts the problem, reacts to it, and makes those changes necessary solve it

Front 90

The process by which a sender transmits content is known as

Back 90

encoding

Front 91

When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication?

Back 91

upward communication

Front 92

If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution?

Back 92

Avoidance

Front 93

A short letter written to a potential employer with a resume attached is known as a

Back 93

cover letter

Front 94

A cost that varies directly with the quantity produced of a product is known as what type of cost?

Back 94

variable

Front 95

A reason to enter international markets may be which of the following?

Back 95

proximity to raw materials, proximity to customers, global marketing, labor savings

Front 96

_________ is the process of getting results accomplished through others.

Back 96

delegating