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50 Cards in this Set
- Front
- Back
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The _______ is the person who encodes the message in the communication process model.
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SENDER
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The person who assigns meanings to the message is the _________
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RECEIVER
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Potential barriers to effective communication in each phase of the communication process model, are known as ________
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NOISE
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Ninety-three percent of emotional meaning is communicated ___________
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NONVERBALLY
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A supervisor who is less visible and spends less time listening to employee discussion would fit into which quadrant of the managerial communication matrix :
a. Low receiver, high discloser b. High receiver, high discloser c. Low receiver, low discloser d. High receiver, low discloser |
C. LOW RECEIVER, LOW DISCLOSER
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The _________ is (are) a form of informal communication.
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GRAPEVINE
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A common barrier to communication associated with specialization in an organization is :
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JARGON
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The process by which on selects, organizes, and gives meaning to the world around one is:
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PERCEPTION
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The sheer amount of information that a communication channel carries is:
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INFORMATION RICHNESS
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_________ is a technique that places the supervisor in a receiver's role and encourages feedback.
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ACTIVE LISTENING
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Which of the following would be an intrinsic motivation?
a. Pay b. Benefits c. Recognition d. Job security |
C. RECOGNITION
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Things being equal:
a. Employees who are highly motivated will have high performance. b. Employees who are highly motivated will have low performance c. Low motivation creates high performance d. Performance in unrelated to motivation |
A. EMPLOYEES WHO ARE HIGHLY MOTIVATED WILL HAVE HIGH PERFORMANCE
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Ego or esteem needs can be satisfied through which of the following?
a. Water b. Recognition c. Protection d. The ability to be creative |
B. RECOGNITION
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One of the qualifiers to Maslow's Hierarchy of Needs Theory is:
a. Physiological needs are not that important b. Some people's priorities are different than those of others c. Higher level needs are always satisfied first d. None of the above |
B. SOME PEOPLES PRIORITIES ARE DIFFERANT THAN THOSE OF OTHERS
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According to Herzberg's study:
a. Human needs can be ranked in a hierarchy b. Hygiene factors are such things as job security c. Motivation is a result of our expectations of the outcome d. Workers view the fairness of their pay in relationship to that of comparable coworkers |
B. HYGIENE FACTORS ARE SUCH THINGS AS JOB SECURITY
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Factors causing job dis-satisfaction are:
a. Intrinsic b. Extrinsic c. Discipline d. Just theories |
B. EXTRINSIC
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In the expectancy theory, the formula E (square) P means :
a. Employees seek good pay b. Extra effort results in performance c. Extrinsic motivation reduces performance d. Effort decreases performance |
B. EXTRA EFFORT RESULTS IN PERFORMANCE
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Which of the following is not likely to be an action that an individual will take due to perceived inequity?
a. Decreasing their level of input b. Leaving the situation c. Making an appeal to increase their reward level d. Being more cooperative |
D. BEING MORE COOPERATIVE
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The law of effect states:
a. Behaviors the meet with unpleasant consequences tend to be repeated b. Punishment creates motivation c. Behaviors the meet with unpleasant consequences tend not to be repeated d. Rewards and consequences are unrelated |
C. BEHAVIORS THE MEET WITH UNPLEASANT CONSEQUENCES TEND NOT TO BE REPEATED
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According to the reinforcement theory, which of the following would positively reinforce desired behavior:
a. Scolding b. Written disciplinary warning c. Undesirable job duties d. Praise |
D. PRAISE
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The process of influencing the individual and group activities toward goal setting and goal achievement is :
a. Leadership b. Controlling c. Accountability d. Strategy |
A. LEADERSHIP
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Three factors, or variables, have a major impact on the choice of a leadership style: the supervisor's management philosophy, the followers' readiness level and:
a. The followers' management philosophy b. The responsibility level of the supervisor c. The situation faced by the supervisor d. The supervisor's salary |
C. THE SITUATION FACE BY THE SUPERVISOR
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A leader holding THEORY X assumptions would prefer an _____ leadership style:
a. Democratic b. Unstructured c. Autocratic d. Participative |
C. AUTOCRATIC
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McGregor's THEORY Y assumes that:
a. The average human being wants security b. The average human being learns to accept responsibility c. The average human being prefers to be directed d. All of the above |
B. THE AVERAGE HUMAN BEING LEARNS TO ACCEPT RESPONSIBILITY
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The belief that people will exercise self direction in the service of objectives to which they are committed is most closely related to:
a. McGregor's Theory X b. Blake and McCanse's Leadership Grid c. McGregor's Theory Y d. Hersey and Blanchard's Situational Leadership |
C. McGREGOR'S THEORY Y
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A persons readiness level is based on his or her:
a. Experience and education b. Attitudes c. Willingness to accept responsibility d. All of the above |
D. ALL OF THE ABOVE
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Which of the Hersey and Blanchards's leadership styles, also known as the participating and supporting style, is appropriate for individuals whom the leader wants to involve in solving problems?
a High risk, low relationship b. High task, high relationship c. Low task, high relationship d. low task, low relationship |
C. LOW TASK, HIGH RELATIONSHIP
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_________ leadership is an approach that helps groups to evolve effectively and to achieve highly supportive, open, creative, committed, high-performing membership.
a. Theory X b. Structuring and telling c. Developmental d. Autocratic |
C. DEVELOPMENTAL
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Transformational leadership is closely related to:
a. Transactional leadership b. Team leadership c. Informational leadership d. Contemporary leadership |
B. TEAM LEADERSHIP
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Developmental leaders help groups to achieve more of all of the following, EXCEPT:
a. Be open b. Be creative c. Be committed d. Be competitive |
D. BE COMPETITIVE
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Forces leading to change:
a. Originate within the organization only b. Originate only from outside the organization c. originate both within and outside the organization d. Can be eliminated |
C. ORIGINATE BOTH WITHIN AND OUTSIDE THE ORGANIZATION
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Altering an organization's engineering process involves changing which organizational element?
a. Structure b. Technology c. People d. Ownership |
B. TECHNOLOGY
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Which of the following would be an example of an external change force?
a. Technological changes b. Increase in the price of raw materials c. Change in government regulation d. All of the above |
D. ALL OF THE ABOVE
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Employees are more likely to support change:
a. If it affects the adversely b. If it is an in effective solution c. If it is directed at the real cause of the problem d. All of the problem |
C. IF IT IS DIRECTED AT THE REAL CAUSE OF THE PROBLEM
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The best group composition for a group designed to solve a complex task is:
a. A homogenous group b. A group similar in background and culture c. A group of the same gender and race d. A group with diverse backgrounds and value system |
D. A group with diverse backgrounds and value system
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The mutual liking and team feeling in a group is (are) group:
a. Norms b. Ethics c. Cohesiveness d. Task structure |
C. COHESVENESS
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Which of the following would be an internal change force?
a. New organizational objectives b. Different customers c. New technology d. None of the above |
A. NEW ORGANIZATIONAL OBJECTIVES
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Changing the organization's training and development procedures involves changing which organizational element?
a. Structure b. Technology c. People d. Ownership |
C. PEOPLE
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The concept that two or more people working together can accomplish more that the sum of their independent efforts is:
a. Synergy b. Groupthink c. Theory X d. Social Loafing |
A. SYNERGY
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Which of the following is (are) a formal group?
a. Committees b. Task Forces c. Command groups d. All of the above |
D. ALL OF THE ABOVE
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For the vast majority of managers, which of the following remains the most popular meeting method?
a. E-mail b. Teleconferencing c. Face to face d. Cell-phones |
C. FACE TO FACE
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Which of the following is an appropriate purpose for calling a meeting?
a. To exchange information b. To solve a problem c. To award pay raises for employees d. A and B only |
D. A and B only
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A _______ meeting combines information-giving, information-exchange, and fact finding.
a. Group dynamics b. Problem-solving c. leader controlled d. All of the above |
B. PROBLEM - SOLVING
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Group members interact freely with one another in a(n) ________ meeting.
a. Information-giving b. Group Centered c. Leader controlled d. All of the above |
B. GROUP CENTERED
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In a group-centered approach, the leader:
a. Facilitates the meeting by keeping it moving b. Dominates what is happening c. Allows the group to facilitates its own direction d. None of the above |
A. FACILITATES THE MEETING BY KEEPING IT MOVING
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Meetings should:
a. Be used for presenting sensitive information b. Be lengthy c. Be Preplanned d. All of the above |
C. BE PREPLANNED
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Which of the following is the most accurate meaning of consensus decision making?
a. Members agree with the decision b. Members agree to accept the decision c. Members agree to disagree with the decision d. None of the above |
B. MEMBERS AGREE TO ACCEPT THE DECISION
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________ provide a permanent record of what has occurred in a meeting
a. Dynamics b. Norms c. Minutes d. Closure |
C. MINUTES
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Which of the following is (are) a characteristic of effective facilitators?
a. Think logically b. Communicate clearly c. Practice active listening d. All of the above |
D. ALL OF THE ABOVE
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In the ________ facilitation model, the consultant involves others in making a joint diagnosis and teaches others problem-solving skills.
a. Doctor-patient b. leader-controlled c. Purchase of expertise d. Fact finding |
A. DOCTOR PATIENT
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