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27 Cards in this Set
- Front
- Back
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AREAS OF COMPETENCE |
Hard skills and soft skills |
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Hard skills |
•Minimum proficiencies •Observable
Examples: taking a blood pressure making a bed transferring a patient to a chair. |
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Soft skills |
•Characteristics, attributes, or attitudes •Difficult to observe and evaluate •Work ethic Examples: •Being on time for work •Scheduling an appointment •Addressing patients using Mr. And Mrs. |
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Work ethic |
Professional behaviors together produce what is called good work ethic which is what employers seek. |
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Comprehension |
-Learn -Retain -Process |
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Persistence |
-Determination -Overcoming obstacles |
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Self confidence |
Means believing in oneself. It is a trait that puts people at ease. |
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Judgement |
-Evaluation -Conclusion -Action |
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Knowledge |
Understanding |
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Organization |
-Time management -Prioritizing |
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Integrity |
-Honest -Trustworthy |
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Growth |
-Ongoing effort to learn and improve. -Requires staying informed. |
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Teamwork |
-Cooperation -Coordination -Team dynamics |
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Acceptance of criticism |
Constructive criticism is defined as counseling or device that is intended to be useful with the goal of improving something. Constructive criticism is defined as counseling or device that is intended to be useful with the goal of improving something. |
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Empathy |
Feeling and understanding another person's experience without having the experience yourself. |
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Professional boundaries |
-Addressing patients by his or her last name -Avoid offering advice on personal matters. -Use only tasteful, appropriate humor. -Avoid becoming excessively friendly. -Avoid giving or accepting money from a patient. -Decline meeting a patient outside of the workplace unless you were acquainted prior to taking your position. |
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Cultural diversity |
.Increase your awareness of diversity .Increase your awareness of all of your own feelings .Look at individuals |
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Punctuality |
Being on time and coming to work every day that you are scheduled are essential for maintaining your job. |
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Professional appearance |
Your appearance is the first impression you make on your patients, co-workers, and the positions you work with. |
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Work quality |
-Strive for excellence -Be Flexible |
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Patient advocacy |
Speaking or acting on behalf of the patient or the patient's family. |
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Communication |
-Listening -Observing -Speaking -Writing -Good manners |
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Critical thinking |
-Evaluating -Problem solving -Taking action |
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Problem solving |
-Identify the problem -Identify the effect of the problem -Identify the objective -Identify Solutions and strategies -Analyze Solutions and strategies -Implement best solution -Evaluate results |
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Stress |
•Pressure ▪Reaction ▪Anger ▪Frustration •Change in routine ▪Good or bad |
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Preventing burnout |
-Susceptibility •Stages of stress leading to burnout ▪Honeymoon phase ▪Awakening phase
▪Brownout phase ▪Brownout phase ▪Full-scale burnout face ▪Full-scale burnout face ▪Phoenix phenomenon ▪Phoenix phenomenon |
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Reducing stress |
-Maintain a healthy balance in your life -Exercise regularly -Eat balance and nutritious meals -Avoid caffeine, salt, sugar, and fat -Get enough sleep -Allow time for yourself -Rely on support of others -Be Organized -Set realistic -Stay focused -Try not to overreact -Maintain a healthy sense of humor |
