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13 Cards in this Set
- Front
- Back
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A process by which two parties attempt to reach agreement on an issue by offering and reviewing various positions or courses of action is known as ________ . a. negotiation b. motivation c. decision making d. satisficing |
a.) negotiation |
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In an organization, the finance department had a conflict with the human resources department when the HR team failed to submit some important papers to the finance team on time for documentation. This scenario is an example of a(n) ________ conflict. a. intergroup b. personal c. interpersonal d. affective |
a.) intergroup |
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Social identity theory proposes that: a. group members of an in-group will seek to find negative aspects of an out-group to enhance their self-image. b. limited resources will lead to conflict between groups. c. individuals have multiple needs that must be fulfilled in a specific hierarchical order to ensure the greatest level of satisfaction. d. people will compare their circumstances with those of similar others and that this behavior motivates them to seek fairness. |
a. group members of an in-group will seek to find negative aspects of an out-group to enhance their self-image. |
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Maria and Kim are working together on an important project. Maria works hard to complete the project before deadline and pays more attention to the task. However, Kim wastes a lot of time and often comes up with lame excuses. Therefore, Maria has a conflict with Kim. This scenario is an example of a(n) ________ conflict. a. affective b. role c. cognitive d. intergroup |
c.) cognitive |
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Which of the following statements about affective conflicts is true? a. Affective conflicts tend to have a positive influence on the team. b. In affective conflict situations, the focus is on the task at hand. c. Success-driven individuals do not generally engage in affective conflicts. d. Affective conflict is also known as personal conflict. |
d.) Affective conflict is also known as personal conflict. |
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Extreme consensus during a decision-making process is known as ________ . a. synergy b. social loafing c. satisficing d. groupthink |
d.) groupthink |
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Which of the following is most likely to occur when individuals who are in conflict perceive a common enemy? a. Groupthink b. Social loafing c. De-escalation d. Satisficing |
c.) De-escalation |
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Which of the following responses to conflict is most appropriate when the issue is trivial? a. Collaborating b. Forcing c. Avoidance d. Compromising |
c.) avoidance |
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As a response to conflict, compromising involves: a. avoiding conflict because disagreements are perceived to create tension. b. reaching an agreement quickly because prolonged conflicts can distract people from their work and cause bitter feelings. c. trying not to upset the other person because maintaining a harmonious relationship is a top priority. d. solving a problem together because the positions of both individuals involved are perceived as equally important. |
b. reaching an agreement quickly because prolonged conflicts can distract people from their work and cause bitter feelings. |
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Which of the following is the first step involved in diagnosing disagreement? a. Determining whether both parties had access to the same information b. Identifying the factors that may underlie the disagreement c. Determining the nature of the difference among the people involved d. Identifying the extent to which the disagreement has evolved |
c. Determining the nature of the difference among the people involved |
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________ negotiations that actively seek alternative solutions that satisfy both parties. a. Single-issue b. Distributive c. Positional d. Integrative |
d.) integrative |
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Which of the following is the last step in an effective negotiation process? a. Assessing one's best alternative to a negotiated agreement b. Evaluating the zone of possible agreement c. Calculating the other party's reservation value d. Identifying the other party's multiple interests |
d. Identifying the other party's multiple interests |
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Which of the following statements about negotiating across cultures is true? a. People in high-context cultures prefer to communicate directly. b. In low-context cultures, information is explicit and meaning is clear. c. Collectivist cultures place individuals' needs above the needs of the group. d. People in egalitarian cultures are less comfortable with confrontation. |
b. In low-context cultures, information is explicit and meaning is clear. |
