Business Comm Test 1

Front 1

Stakeholders

Back 1

Groups affected in some way by the company's actions.In

Front 2

Internal communication

Back 2

When you exchange information with people inside your organization

Front 3

External communication

Back 3

When you exchange information with people outside your organization

Front 4

Formal communication network

Back 4

Ideas and information flow along the lines of command in your company's organization structure

Front 5

Downward flow

Back 5

communication from executives to employees

Front 6

Upward flow

Back 6

Communication flows from employees to executives.

Front 7

Horizontal flow

Back 7

Lateral communication that flows between departments to help employees share information

Front 8

The Communication Process

Back 8

1. The sender has an idea
2. The sender encodes the idea
3. The sender transmits the message
4. The receiver gets the message
5. The receiver decodes the message
6. The receiver sends feedback

Front 9

Knowledge workers

Back 9

Employees at all levels of the organization who specialize in acquiring, processing, and communicating information.

Front 10

Corporate culture

Back 10

the mix of values, traditions, and habits that give a company its atmosphere and personality.

Front 11

Communication barriers

Back 11

Distractions, Information overload, perceptual differences, language differences, restrictive environments, and deceptive tactics

Front 12

Etiquette

Back 12

the expected norms of behavior in a particular situation

Front 13

Short messaging service (SMS)

Back 13

text communication feature that has been common on mobile phones

Front 14

Ethical communication

Back 14

includes all relevant information, is true in every sense, and is not deceptive

Front 15

Ethical lapse

Back 15

A clearly unethical choice

Front 16

Ethics audits

Back 16

Used to monitor ethical progress and to point out any weaknesses that need to be addressed.

Front 17

Team

Back 17

Unit of two or more people who share a mission and the responsibility for working to achieve their goal.

Front 18

Problem-solving team/task force

Back 18

informal teams that assemble to resolve specific issues and then disband once the goal has been accomplished.

Front 19

Committees

Back 19

formal teams that usually have a long life span and can become a permanent part of the organizational structure.

Front 20

Participative management

Back 20

the effort to involve employees in the company's decision making.

Front 21

Group dynamics

Back 21

The interactions and processes that take place between the members of a team

Front 22

Self-oriented roles

Back 22

motivated mainly to fulfill personal needs

Front 23

Team-maintenance roles

Back 23

help everyone work well together

Front 24

Task-facilitating roles

Back 24

help solve problems or make decisions

Front 25

Virtual teams

Back 25

people who work at different place and meet through virtual meetings

Front 26

Groupware

Back 26

an umbrella term for systems that let people communicate, share files, present materials, and work on documents simultaneously.

Front 27

Shared workspaces

Back 27

"virtual offices" that give everyone on a team access to the same set of resources and information

Front 28

Content listening

Back 28

to understand and retain the speaker's message

Front 29

Critical listening

Back 29

to understand and evaluate the meaning of the speaker's message on several levels.

Front 30

Ethics audits

Back 30

Used to monitor ethical progress and to point out any weaknesses that need to be addressed.

Front 31

Team

Back 31

Unit of two or more people who share a mission and the responsibility for working to achieve their goal.

Front 32

Problem-solving team/task force

Back 32

informal teams that assemble to resolve specific issues and then disband once the goal has been accomplished.

Front 33

Committees

Back 33

formal teams that usually have a long life span and can become a permanent part of the organizational structure.

Front 34

Participative management

Back 34

the effort to involve employees in the company's decision making.

Front 35

Group dynamics

Back 35

The interactions and processes that take place between the members of a team

Front 36

Self-oriented roles

Back 36

motivated mainly to fulfill personal needs

Front 37

Team-maintenance roles

Back 37

help everyone work well together

Front 38

Task-facilitating roles

Back 38

help solve problems or make decisions

Front 39

Virtual teams

Back 39

people who work at different place and meet through virtual meetings

Front 40

Groupware

Back 40

an umbrella term for systems that let people communicate, share files, present materials, and work on documents simultaneously.

Front 41

Shared workspaces

Back 41

"virtual offices" that give everyone on a team access to the same set of resources and information

Front 42

Content listening

Back 42

to understand and retain the speaker's message

Front 43

Critical listening

Back 43

to understand and evaluate the meaning of the speaker's message on several levels.

Front 44

Ethnocentrism

Back 44

tedency to judge all other groups according to the standards, behaviors, and customs of one's own group is superior.

Front 45

Xenophobia

Back 45

fear of strangers and foreigners.

Front 46

Cultural context

Back 46

the pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning between members of the same culture.

Front 47

High-context culture

Back 47

relies heavily on nonverbal actions and environmental setting to convey meaning

Front 48

Low-context culture

Back 48

relies more on explicit verbal communication

Front 49

Machine translation

Back 49

uses computerized intelligence (such as software on websites) to translate material from one language to another.