Bus 1038 - Chapter 11

Front 1

Production

Back 1

more emphasis on customer contact. –it is difficult to have customization in mass production because of the costs

Front 2

How to create Value

Back 2

1.convenience 2.great location

Front 3

Operations

Back 3

1)set methods and technologies used in the production of a good or service. – successful operations are carefully planned and implemented.

Front 4

Key Issues of Operations

Back 4

difficult to forecast; only produce half.

Front 5

Forecasting

Back 5

qualitative and quantitative methods to make judgments on the market

Front 6

Capacity Planning

Back 6

accommodates seasonal changes and peak times

Front 7

Master Production Schedule

Back 7

which products will be produced and when they will be produced and what raw materials will be used

Front 8

Materials Management

Back 8

getting the product from point A to point B the cheapest and most efficient way. –better the service= higher cost.

Front 9

Supplier Selection

Back 9

1.survey possible suppliers 2.visit and evaluate each supplier 3.negotiate terms of service

Front 10

Just-in-time Production

Back 10

parts and components are delivered precisely and on time (low cost)

Front 11

Quality Control

Back 11

management of the production process so as to manufacture the goods or supply services that meet quality standards

Front 12

Service-Producing Processes

Back 12

customers are involved in and can affect the transformation process

Front 13

Ecommerce

Back 13

‘virtual presence’ of customer