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14 Cards in this Set
- Front
- Back
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Invent and Simplify |
Dynamic file generation. Invent/Simplify: RID problem at Euskatel. GUI improvements: wizards, aligning GUI to CMTS centric views.
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Ownership |
Ownership: The Wolf story. Wearing every hat: docs, training, qa, etc. |
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Customer Obsession |
Customer Obsession: Disagreement with PLM (Ronan) over design for customer - can’t please customers, don’t try. Location Tag vs Servers embedded in Service Offerings. |
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Being Right |
Being Right: Not always right (wife is). Logical thinker. Critical fix release process. |
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Hire/Develop the Best |
Jim Chan Munir
1. Learn: their goals/interests 2. Align: work 3. Plan: together 4. Challenge: put in challenging but appropriate situations. 5. Pair: with a coach 6. Promote |
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Learn |
Read often. Digicel, Huawei manuals for FTTH environment. |
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Highest Standards |
Team meeting : establish code guidelines, expectations around automated tests and delivery. Highest Standards: svc crashes - city loses phone/internet svc. Five 9s reliability. Geo-redundancy. Code conventions & guidelines. Code reviews.
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Think Big |
Motorola deal. |
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Frugality |
Frugality: imposed. Discuss frugality/bias of action vs Quality (no cut corners) tension. |
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Earn Trust |
Earn Trust: How I manage the team. Value input. Admit when I don’t know. Team building. Deliver.
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Dive Deep |
Dive Deep: Digicel again (Huawei systems). Root cause analysis. Insight Communications failure. |
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Backbone |
Backbone/Disagree/Commit: disagree with my CEO all the time.
Release process - releasing critical fixes without proper QA. Causes new problems, lose customer trust. Latest - internal trainer for PS. - tasks take too long - tasks have too many mistakes - improve customer satisfaction |
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Deliver Results |
Deliver Results: - manage risk. Constant monitoring, early mitigation. - do what needs to be done. Overtime. Projects always succeed, even if they look different at the end then initially anticipated. No surprises. |
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Bias for Action |
Time box research/investigation. |
