South Valley Health
Memorandum
Date: September 20, 2017
To: Clinic Staff
From: Grisha Patel, Office Manager
Subject: Improving Email Communications for Patients
I would like to thank the entire team of the south valley health for adapting the new computer system. The goal for this updated system is to get a better communication between the patients and the doctors at the South Valley Clinic. I understand that it might take couple of times to get used to this system. Therefore, to get adjusted with this new system I am sending out some guidance on how to be more productive and clear when sending emails to patients.
Be Familiar with Your Audience
The goal of South Valley Health is to keep up the astounding quality patient care. The emails that the patients are receiving should be easy to read since most of our patients …show more content…
Address the patient questions in detailed information. Start the email with the formal greeting and an introduction about the reason sending the email. Try to avoid long emails, highlight the main points and be concise while explaining patient problem. Explain the medication terms so that the patient knows what kind of prescription they are getting. Being clear and concise with the email will help exclude patient turbulence and concern.
I hope you all keep this tips in mind while writing an email to your patient. One of my good friend Michael Smith, a healthcare industry consultant is coming to our clinic to give a presentation about how to effectively and professionally communicate with the patients. I would like to invite all the staff members to attend the communication seminar next Friday, September 29 at 3pm in conference room 123. If you have any question regarding the upcoming seminar or will not be attending, please contact me at 257-854-9965 or email me at gpatel@svhealth.org.
Hope to see everyone at the seminar next week.
Memorandum
Date: September 20, 2017
To: Clinic Staff
From: Grisha Patel, Office Manager
Subject: Improving Email Communications for Patients
I would like to thank the entire team of the south valley health for adapting the new computer system. The goal for this updated system is to get a better communication between the patients and the doctors at the South Valley Clinic. I understand that it might take couple of times to get used to this system. Therefore, to get adjusted with this new system I am sending out some guidance on how to be more productive and clear when sending emails to patients.
Be Familiar with Your Audience
The goal of South Valley Health is to keep up the astounding quality patient care. The emails that the patients are receiving should be easy to read since most of our patients …show more content…
Address the patient questions in detailed information. Start the email with the formal greeting and an introduction about the reason sending the email. Try to avoid long emails, highlight the main points and be concise while explaining patient problem. Explain the medication terms so that the patient knows what kind of prescription they are getting. Being clear and concise with the email will help exclude patient turbulence and concern.
I hope you all keep this tips in mind while writing an email to your patient. One of my good friend Michael Smith, a healthcare industry consultant is coming to our clinic to give a presentation about how to effectively and professionally communicate with the patients. I would like to invite all the staff members to attend the communication seminar next Friday, September 29 at 3pm in conference room 123. If you have any question regarding the upcoming seminar or will not be attending, please contact me at 257-854-9965 or email me at gpatel@svhealth.org.
Hope to see everyone at the seminar next week.