After interviewing General Manger Terrell I gain a better understanding of Chapter 1: Introduction to Employee Training and Development. Even though Terrell is the General Manager of a West Virginia Red Lobster he provided me a firm understanding of the key components of training and development skills of the Red Lobster company. What I enjoyed about my telephone interview with Terrell, was the fact that Terrell was able to talk honestly and freely about the ends and outs of the training process that Red Lobster Corporation uses to train each restaurants employees to create a cohesive brand that is known for great food and service. Terrell is a family friend that management journey began eight years ago as a high school senior waiter and continued
