In order to identify which of the two proposals brought forward would best suit the current needs of FTIAS, the best decision making technique that would apply is the decisions matrix. The decision matrix, which is a simple form of multiple criteria decision analysis, was the best technique to use to evaluate which proposal was to be implemented because financial estimates were difficult to achieve due to issues which are not tied to monetary values.
Whilst performing the decision matrix technique shown in Appendix 4, although there are certain factors which are clearly related to cost reductions, the human resource factor was also given importance when choosing the best from the two proposals and each factor that was listed in the decision matrix, were faults found in the process and were managed to be identified from the outcome of the work analysis. As clearly shown in the result of the decision matrix, the automated process scored the highest rank in its ability to to help the organisation in reaching its strategic objectives. This was because, although increasing the work force within the SIP department will help the situation in terms of overtime and work load, this proposal would only serve as temporary solution as if the business were to continue increasing in the future, the same problems may once again come to light. By adapting the automated procedure for the invoice processing process, the effectiveness, efficiency and productivity were guaranteed to increase and be consistent. This was due to the fact that a system does not suffer from fatigue or stress. Also, although all the current employees will have to undergo training relating to the automatic process, the amount of time needed to train and adapt to the automated system will still require less time than actually employing someone new that needs to be trained to be able to process the invoices manually. Implementation of the automated system within the SIP department will revolutionalise the way FTIAS operates and will aid in achieving both the company objectives by drastically reducing the costs while maintaining a high level of employee satisfaction to perform one of its most basic and important tasks and to ensure the preservation of FTIAS outstanding customer service by decreasing complaints relating to backlogged invoices. …show more content…
3.2) Evaluate the selected outcome for possible consequences for the organisation.
When changes occur in a department’s process, it oftenly creates a stir within the whole organisation and unfortunately, such changes may not always be seen as positive and may result a chain of events within other departments.
Although the implementation of the new automated invoices processing procedure will apply within the SIP department, other departments will be also be impacted by this change, and this can be either in a positive or a negative way.
One of the most common consequences that is found when changing a process, is the resistance to change by the people who will be adapting to the new procedure. The thought alone that a new automated feature has the potential to replace their current knowledge and maybe also their job will instill fear and make it even more difficult for them to adapt. In order to avoid such instances, it would be ideal to anticipate the resistance to change by providing the adequate training needs
Whilst performing the decision matrix technique shown in Appendix 4, although there are certain factors which are clearly related to cost reductions, the human resource factor was also given importance when choosing the best from the two proposals and each factor that was listed in the decision matrix, were faults found in the process and were managed to be identified from the outcome of the work analysis. As clearly shown in the result of the decision matrix, the automated process scored the highest rank in its ability to to help the organisation in reaching its strategic objectives. This was because, although increasing the work force within the SIP department will help the situation in terms of overtime and work load, this proposal would only serve as temporary solution as if the business were to continue increasing in the future, the same problems may once again come to light. By adapting the automated procedure for the invoice processing process, the effectiveness, efficiency and productivity were guaranteed to increase and be consistent. This was due to the fact that a system does not suffer from fatigue or stress. Also, although all the current employees will have to undergo training relating to the automatic process, the amount of time needed to train and adapt to the automated system will still require less time than actually employing someone new that needs to be trained to be able to process the invoices manually. Implementation of the automated system within the SIP department will revolutionalise the way FTIAS operates and will aid in achieving both the company objectives by drastically reducing the costs while maintaining a high level of employee satisfaction to perform one of its most basic and important tasks and to ensure the preservation of FTIAS outstanding customer service by decreasing complaints relating to backlogged invoices. …show more content…
3.2) Evaluate the selected outcome for possible consequences for the organisation.
When changes occur in a department’s process, it oftenly creates a stir within the whole organisation and unfortunately, such changes may not always be seen as positive and may result a chain of events within other departments.
Although the implementation of the new automated invoices processing procedure will apply within the SIP department, other departments will be also be impacted by this change, and this can be either in a positive or a negative way.
One of the most common consequences that is found when changing a process, is the resistance to change by the people who will be adapting to the new procedure. The thought alone that a new automated feature has the potential to replace their current knowledge and maybe also their job will instill fear and make it even more difficult for them to adapt. In order to avoid such instances, it would be ideal to anticipate the resistance to change by providing the adequate training needs