Communication Skills In Nursing Case Study

Superior Essays
Communication skills in Nursing

i. Induction and demographic background of the interaction. ii. The communication skills organised within the Three Phase Model and Person centred Approach iii. The action plan of the development of the personal communication skills iv. Conclusion
This assignment demonstrates how compassion and effective communication incorporate while conducting an interaction with a patient. It will discuss both verbal and nonverbal communication which took place during the placement. It will firstly, refer to the main case study from the chosen patient to student interaction which will denote with theories such as the Three Phase model and other theories to compare and contrast. It will then analyse how verbal and
…show more content…
This will then go on to describe and analyse how the three-phase model integrates with non-verbal and verbal interaction. The third part compares both Three Phase Model and Person-Centered Approach. It will also consider other ethical issues and how it will impact on the communication skills. Finally, some conclusions will be drawn as how the limitation can be improved for professional development in the future.
Firstly, the Three-phase model (TPM) (Acott, 2015) is a reflective model to promote innovation. It underpins to enhance the acknowledgement and acceptance of professionals towards the patients which is hoping attains a constructive change. TPM has three stages which are; Engagement and Rapport building; exchange of information and agreeing a negotiated
…show more content…
They were both talking using their own language therefore as a student it is not suitable to judge based on their tone of voice. Therefore environmental factors can affect the patient 's behaviour towards the professional as she felt like no one listens to her. Elimination of the barrier was when the mother asked if she could leave for a while. At that point, I was able to interact with her and know more about her. She was able to smile as the interaction goes along which enabled us to understand how she felt in that moment of time. Besides, when interacting the patient suggests confidence and results to reassurance was carried out throughout the communication which is vital especially for patients who are worried or anxious supported by Teasdale (1995, p59) which suggests that distressed, anxious or concerned patients should receive reassurance to induce them to predict that they are

Related Documents

  • Improved Essays

    Using the non-verbal and verbal strategies will help to build that therapeutic relationship with would allow the other person to disclose more information willingly without prompting which allows health professional to withhold their autonomy at the same time. This would prove that the patient is trusting, and this allows us to re-assure the patient that everything will be ok and can conduct any further assessments in harmonious partnership instead of being forceful one-way questioning which may cause adverse effect and cause the individual to be closed off and withhold information which be useful to treatment. Following the rapport with the individual the health care worker needs to come up with the risk management accordance to the hospital's protocol to keep the patient safe and health professional to have any legal problems if there were any. This would be able to the therapeutic attitude and helps to create the care…

    • 551 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Strong communications skills are vital in nursing. Communication is the base of a relationship between a nurse and a patient; it can be one of the most powerful tools used in the nursing field. “Socializing is an important initial component of interpersonal communication.” (Perry, Potter, Stockert, Hall, 2013, p. 315). A patient’s first impression is often made from social communication, and starts the moment they enter a care setting.…

    • 719 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    It is important that nurses are skilled in the art of interpersonal communication. Skill refers to the ability to apply the appropriate behavior in the given context. These skills include being able to encourage patients to communicate, knowing how to pose questions, responding to the replies and giving information. Effective interpersonal communication does not always occur naturally, nor it is easily acquired. Communication has been recognized as a clinical skill that, like all other clinical skills, should be formally taught and developed (Duffy 1998).…

    • 242 Words
    • 1 Pages
    Improved Essays
  • Improved Essays

    Communication is mulitifacted it is verbal and nonverbal can be therapeutic or damaging. All of these pillars are essential to nursing practice. It is the opinion of Karin, Monifa and Meishka that communication is of the greatest importance. Karin has chosen communication because she believes it is essential for interacting…

    • 397 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Aacn Swot Analysis

    • 938 Words
    • 4 Pages

    Humanity engages in continuous and lively interactions with each other. Such interactions are social in nature or of beneficial value. Regardless of its form or type, effective communication is essential in nursing for the development of a helping healthy relationship. Nurses will then have a positive means in which to communication with patients, families, and members of the healthcare disciplinarians.…

    • 938 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    The main purpose of this assignment is to analyze my own mistakes, and to improve my therapeutic communication skills with clients by eliminating blocks to communication. For the protection of my client’s privacy, she will be referred to as Ms.B. During my first clinical day at the Cardiology unit I had a great opportunity to bridge the gap between a doctor and a client by providing translation service. As a bilingual nursing student, I was asked by the doctor to be a volunteer interpreter and translate the conversation between him and non-English speaking Ms.B. The conversation went smoothly.…

    • 1577 Words
    • 7 Pages
    Superior Essays
  • Improved Essays

    Finally, the third patient discussed her goals and standards for where she wants her progress to be at by a certain time. All patients opened up and trusted me, which I thought was special and unique because they had just met me. While on this observation I wanted to complete four main objectives and I met all of them. The first was to able to identify three communications tips and tools that are used between the patient and therapist. I…

    • 718 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Cook Children's Case Study

    • 1030 Words
    • 4 Pages

    Every day, nurses are keeping up with evidence-based practice and updating their nursing practice. Innovation does not have to be a large change- it takes one person to light the fire. As the nurse conducts the assessments and evaluations, they can determine whether their interventions were successful. If not, they change their practice by involving new medications, equipment, or assistance from others. On a bigger level, there is a wide variety of medical and pharmaceutical companies that create new machines and medications that provide improved care.…

    • 1030 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Once nurses understand this is not feasible then communication with patients should become easier. Merely knowing how to be compassionate, sympathetic and caring is necessary whilst communicating with patients experiencing difficulties such as Teresa’s. (McCabe and Timmins,…

    • 1347 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    The communication between both sides can also help build up the motivation for the clients that are finding it difficult to make any progress and are getting frustrated and disappointed due to this; this also allows to build up the patients and determination enabling them to adapt to the individual’s needs and personal lifestyle. It is a profession that is centred around helping people with their challenges which show how important and helpful these relationships with the patients, communication and the team work with the professional teams are; this can also be very…

    • 1051 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    In my enrolled nursing programme, there was a brifely introduction on fundamental nursing which focusing on primary care. In this registered nursing programme, the same subject with different roles and insight, my mindset was changed too. The concepts of human being, environment, health and nursing in fundamental nursing, were inspiring me. The human being, which included physical, psychological, social, spiritual areas and culural aspects of patients.…

    • 520 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    Importance Of Communication In Nursing

    • 1200 Words
    • 5 Pages
    • 3 Works Cited

    T. Jasmine (2009) discuses two important aspects of therapeutic communication- listening and exploring. Listening as a therapeutic communication technique demonstrates that the nurse is genuinely interested in the patient. When listening to a patient the nurse and nursing student needs to be aware of how their body actions are being portrayed. Posture, facial expressions, and eye contact can be perceived in a positive or negative way to the patient (para. 12). One of the viewpoints on listening mentioned in the journal is a reference from Stickley and Freshwater (2006) discussing how listening is something that the nurse needs to realize within themselves in order to improve communication skills: “listening to oneself and being constantly aware of ones own thoughts and feelings, posture and actions is vital in improving ones skills of listening to others” (Jasmine, 2009, para.…

    • 1200 Words
    • 5 Pages
    • 3 Works Cited
    Superior Essays
  • Superior Essays

    Case study 1 (duration 4.30 – 6.58) This part of the video dealt with the interaction between the doctor and Barbara during her home visit for a routine check up. The interpersonal skills used and one barrier to the communication process, during the interaction is discussed in this part. The interpersonal skills are very important part of the health care sector therefore, the health care professionals needs to develop this in their practice (Bach and Grant, 2009). In the clinical settings the interpersonal skills are very important to improve the standards of quality of care and failure to maintain that standard may put patients or health care professions at risk.…

    • 1205 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Reflections (Experiences of developing the QIP): Consider the patent’s situation During my placement with SSU, some patients complain to me that they did not receive clear information about their treatment plan from the health professionals. They appeared frustrating and angry and tended to use the call bell more often. Reflection Reflecting back to the situation, patients felt angry and frustration because they did not receive clear information from the staffs. As a nurse, we have the responsibility to maintain effective communication with the patients to deliver the requirement in the National Competency Standard (Nursing and Midwifery Board of Australia, 2006).…

    • 1367 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    They found that there was a lack of consistency or accuracy from the nurse’s ability to interpret nonverbal communication. (Happ & Garrett, 2011). “Nurses admit to becoming frustrated, giving up, and avoiding contact with patients with whom communication is difficult” (Happ & Garret, 2011, p.10). When comparing my situation to the situation the nurses face in this article I can relate to the feeling of frustration. From my situation I found that it took me a lot longer to some of the care that was required because since my patient was non-verbal I felt like I need to make sure all the care I could give was given because he could not communicate to me what he wanted.…

    • 1071 Words
    • 5 Pages
    Improved Essays