i. Induction and demographic background of the interaction. ii. The communication skills organised within the Three Phase Model and Person centred Approach iii. The action plan of the development of the personal communication skills iv. Conclusion
This assignment demonstrates how compassion and effective communication incorporate while conducting an interaction with a patient. It will discuss both verbal and nonverbal communication which took place during the placement. It will firstly, refer to the main case study from the chosen patient to student interaction which will denote with theories such as the Three Phase model and other theories to compare and contrast. It will then analyse how verbal and …show more content…
This will then go on to describe and analyse how the three-phase model integrates with non-verbal and verbal interaction. The third part compares both Three Phase Model and Person-Centered Approach. It will also consider other ethical issues and how it will impact on the communication skills. Finally, some conclusions will be drawn as how the limitation can be improved for professional development in the future.
Firstly, the Three-phase model (TPM) (Acott, 2015) is a reflective model to promote innovation. It underpins to enhance the acknowledgement and acceptance of professionals towards the patients which is hoping attains a constructive change. TPM has three stages which are; Engagement and Rapport building; exchange of information and agreeing a negotiated …show more content…
They were both talking using their own language therefore as a student it is not suitable to judge based on their tone of voice. Therefore environmental factors can affect the patient 's behaviour towards the professional as she felt like no one listens to her. Elimination of the barrier was when the mother asked if she could leave for a while. At that point, I was able to interact with her and know more about her. She was able to smile as the interaction goes along which enabled us to understand how she felt in that moment of time. Besides, when interacting the patient suggests confidence and results to reassurance was carried out throughout the communication which is vital especially for patients who are worried or anxious supported by Teasdale (1995, p59) which suggests that distressed, anxious or concerned patients should receive reassurance to induce them to predict that they are