Coinbase Case Study

Improved Essays
The Unconventional Guide to get Coinbase Phone Number
With the fast-changing world, the concept of crypto currency has evaluated to a huge extend.
There are number of crypto currency wallets and exchange services available. One of the most popular one is COINBASE. It is a digital currency exchange service. It was setup in July 2, 2012 having a headquarter base in San Francisco, California, US. It was founded by Brian Armstrong and Fred Ehrsam. From 2018, for around 32 countries Coinbase allows it users to exchange Bitcoin, Litecoin. Ethereum and many other digital assets having their traditional currency. Worldwide 190 countries are allowed to do bitcoin transactions and storage.
Products and It’s Uses
It has two major products:
• Global Digital
…show more content…
Due to these growing problems there has been always a lot of anger among Coinbase customers,
Complaints from Coinbase customers have been increasing on high number. After a long period of waiting and a lot of frustration from all the Bitcoin customers, Coinbase started its customer support line.
While issuing the customer support notice to its customer, Coinbase gave a security notice too stating that Coinbase support will NEVER ask its customer to share their password or a 2-factor authentication codes, nor will it request them to install remote login softwares on their devices. It even asked the Coinbase customers to contact them immediately in case anyone claims to be associated with Coinbase Support.
There are many ways you can contact a Coinbase Customer Service/Center. You can contact Coinbase Customer Care through Email, Web or Phone Support. Let’s have a look all of these support services:
Coinbase Email Support
• To get your queries solved fast you can have a live chat with them.
• You can even submit your request by simply sending a mail to the Coinbase service center through the email address you use to sign in
…show more content…
Coinbase Phone Support agents can be contacted on their San Francisco helpline number.
Operation Hours:
24hrs, Monday-Friday

Introduction of Phone support was one of the major add on and an important change brought in effect by Coinbase, one of the biggest trader of digital currency exchange.
The Coinbase Phone Support wait time is estimated to be around 19 mins. A 16 min in an average.
Comparison
After thorough comparison of all the three mediums of contact, on the basis of waiting time period, it can be evaluated that Phone support is the fastest way for the Coinbase customers to get their query resolved at the earliest.
Although other means are also helpful and give proper and relevant information to it customer but it takes some specified time to get the issues resolved. But the advantage here would be you can have a record of your issue raised and its solution, which is not so easy in case of phone support medium.
But if the issue is not so complicated and doesn’t make a difference with hands-on record then phone support is a quick support with good satisfaction.
In short, we can conclude that “Why wait so long when issue can be resolved in just few

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