BUFR Case Study

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The focus is in the concept of digitalization. This thesis is about designing an enterprise architecture for handling substitutes in the Børne og Ungdomsforvaltningen Rengøringssektionen (BUFR - Copenhagen Municipality’s Cleaning Section). The traditional paper based system needs to be more efficient and thus the company visualizes the need of a digital system that fits to their business strategy and needs. The thesis aims to design an automation of work processes in the BUFR.

By utilizing the concept of MUST method the project was undertaken through different four phases. Each phases have contributed with unique conclusion to following phase to start with. Data were collected in close observation of work-process and interviews with the stakeholders of BUFR. The working domain was finalized as Substitute Department (SD), the detail description of the tasks performed in the particular domain were iteratively inquired with the genuine users. By identifying problems and needs in the processes, eventually the set of requirements for the envisioned system was listed. As having unique processes and municipal rules to be followed the existing standard systems were not suitable to address all those requirements. Therefore, at the end of the first section the decision was taken for development of new system rather than integration of standard system. In the second section, the Client-server architecture and .NET framework for the system were finalized according to the requirements analysis. Different architectural models were developed using Unified Modeling Language (UML). The Deployment model was developed as the final implementation model. The potential for selecting an optimal substitute in Substitute Replacement System, the optimization algorithm was developed by using Greedy Method. This method involves selecting an optimal substitute according to the requirements of Substitute’s Permanent Hours (PH). The system appears to be efficient, effective as well as sustainable. According to the identified problems and requirements of BUFR the vision for future system was developed. Furthermore, this vision was taken in implementation modeling phase by developing different models of the system. Keywords: Copenhagen Municipality, Enterprise architecture, Digitalization, Electronic human research management, Greedy Algorithm, Architectural Viewpoint and perspective, Participatory Design, MUST Introduction After the emergence of globalization and sophisticated technology, world has now transferred towards digitalization era, which is making human’s life more convenient and productive. Last few decades, mankind has experienced various technology and system, which has proved that distance never make difference and with it, can communicate around the globe and boost the economy and remain sustainable. This is an amazing gift of digitalization. Various scholars have defined digital transformation as a wonderful phenomenon for eHRM. According to (Westerman et al. 2011), digital transformation as “the use of technology to radically improve performance or reach of enterprises” whereas (Kaplan et al. 2004) illustrate that “digital transformation can be understood as the changes that digital technology causes or influences in all
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1. What are the present administrative processes of BUFR and its effectiveness?
2. What could be the alternative solution for present administrative process?
3. How alternative solution is beneficial for BUFR?

Computer Science Part:
In this section The questionsresearch would be mainly focused into the software architectural design part of the intended IT system.
1. Which technology and platform is suitable for designing the solution?
2. How to design the system architecture?

1.3 Chapter Summary
The chapter introduced the concept and background of the project. The problem statement and the related working questions are listed out, which direct the overall project.
Thesis has two main sections. The first section is about requirement specification and vision development, where the four principles of the Participatory Design Method (MUST) was used for initializing, data gathering and vision developing for future system. Similarly, in second section the Software System Architecture Method was used for modeling the architecture of intended system using different Architectural Viewpoints and
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As my experience at the time of analyzing different stakeholders, I found that the top management of the company was fully positive and they were eager to find the new IT solution for their company since they are fully aware of the need of such system. And the other positive stakeholders are the cleaners who use the system in future. They are positive towards this project because they are the one who are experiencing difficulties in traditional

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