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40 Cards in this Set
- Front
- Back
As project manager, you plan to conduct a “kickoff” meeting at which you will discuss all the following EXCEPT—
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d. Discussing specific legal issues regarding the contract
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One purpose of the communications management plan is to provide information about the—
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a. Methods that will be used to convey information
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Project managers for international projects should recognize key issues in cross-cultural settings and place special emphasis on—
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b. Using good communications planning
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You are managing a project with team members located at customer sites on three different continents. As you plan communications with your stakeholders, you should review—
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b. Stakeholder register
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Having worked previously on projects as a team member, you are pleased to now be the project manager to develop a new process to ensure that software projects in your IT Department are considered a success and are not late or over budget. However, many of your team members are new to the organization. As you work to establish a high-performing team, you realize the importance of—
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b. Coaching
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As a project manager, you try to use empathic listening skills to help understand another person’s frame of reference. In following this approach, you should—
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d. Rephrase the content and reflect the feeling
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Statements of organizational policies and philosophies, position descriptions, and constraints are examples of—
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a. Formal communication
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You have decided to organize a study group of other project managers in your organization to help prepare for the PMP® exam. What type of communication activity are you employing in your efforts to organize this group?
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a. Horizontal
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Your company CEO just sent you an e-mail asking you to make a presentation on your project, which has been in progress for 18 months, to over 50 identified internal and external stakeholders. You have been conducting such presentations and holding meetings regularly on this important project. You should begin by—
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d. Circulating issues to be discussed
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You are responsible for a project in your organization that has multiple internal customers. Because many people in your organization are interested in this project, you realize the importance of—
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b. Performing communications planning early
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Project managers spend a great deal of time communicating with the team, the stakeholders, the client, and the sponsor. One can easily see the challenges involved, especially if one team member must communicate a technical concept to another team member in a different country. The first step in this process is to—
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a. Encode the message
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On your project, scope changes, constraints, assumptions, integration and interface requirements, and overlapping roles and responsibilities pose communications challenges. The presence of communication barriers is most likely to lead to—
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d. Increased conflict
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The most common communication problem that occurs during negotiation is that—
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a. Each side may misinterpret what the other side has said
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You finally have been appointed project manager for a major company project. One of your first activities as project manager will be to create the communications management plan. As you match the stakeholder with the appropriate communication methods for that stakeholder, you could use any one of the following methods EXCEPT—
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b. Passive communications
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As an output of plan communications, it may be necessary to update the project documents, which include the—
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a. Stakeholder register
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Sample attributes of a communications management plan include which one of the following?
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b. Responsibilities
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The process of conferring with others to come to terms or reach an agreement is called—
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b. Negotiation
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The key benefit of the control communications process is to—
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b. Ensuring optimal information flow among all communication participants
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The issue log is useful in control communications because it—
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a. Provides what has happened and is a platform for subsequent communications
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As head of the PMO, you will receive performance reports for all major projects. You decided to set a guideline for project managers as performance reporting should—
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c. Provide information at an appropriate level for each audience
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A simple performance report provides information on—
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a. Percent complete
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Communication is important when setting and managing expectations with the stakeholders. Which one of the following statements is NOT true regarding the importance of communications within a project?
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b. Project resources should be spent primarily on communicating information that leads to project success
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In person-to-person communication, messages are sent on verbal levels and nonverbal levels simultaneously. As a general rule, what percentage of the message actually is sent through nonverbal cues?
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d. Greater than 50 percent
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As an output from control communications, it may be necessary to update the—
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b. Forecasts
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In project communications, the first step in a written communication is to—
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b. Gather thoughts or ideas
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A communications management plan includes which one of the following sample contents?
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b. Escalation processes, including time frames and the management chains
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Your organization has decided to use project management for all of its endeavors. It has established a Center of Excellence for Project Management to support the movement into management by projects and has appointed you as its director. Since you work in a matrix environment, which of the following types of communications is the most essential for success?
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b. Horizontal
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You have heard recently that the client calls your progress reports the “Code of Hammurabi” because they seem to be written in hieroglyphics and are completely indecipherable to all but an antiquities scholar. This situation could have been avoided by—
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d. Engaging in communications planning
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Assume on your project you have identified 250 stakeholders located in three continents and of these 250, you have determined that 200 of them will be actively involved and interested in your project. Therefore, as you determine an appropriate communication method, your best approach is—
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c. Knowledge repositories
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You want to ensure that the information you collect showing project progress and status is meaningful to stakeholders. You want to combine the type and format of the stakeholder’s information needs with an analysis of the value of the information. You will document this information in the—
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d. Communications management plan
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Work performance information is an output of which process?
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c. Control communications
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Assume you want to optimize the work performance reports you will use to manage communications. You should do so by—
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d. Ensuring comprehensiveness, accuracy, and availability
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Information received from stakeholders concerning project operations can be distributed and used to modify or improve future performance of the project. This modification or improvement is done as an update to organizational process assets during which following process?
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c. Manage communications
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General management skills relevant to the manage communications process include—
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c. Setting and managing expectations
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Changes in the report formats and lessons learned documents process should trigger changes to the—
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d. Organizational process assets updates
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One way to determine how to best update and communicate project performance and respond to stakeholder information requests is to—
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c. Hold meetings
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The purpose of work performance data in control communications is to present results of comparative analysis to the—
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a. Performance measurement baseline
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Because communications planning often is linked tightly with enterprise environmental factors, which one of the following statements is true?
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a. The project’s organizational structure has a major effect on the project’s communications requirements.
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You are working on a project with 15 stakeholders. The number of communication channels on this project is—
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b. 105
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Which of the following formulas calculates the number of communication channels in a project?
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