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23 Cards in this Set
- Front
- Back
To communicate effectively within a multicultural environment, law enforcement personnel must be able to:
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- show respect
- be patient - be flexible - send clear messages - withhold judgments |
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These communications skills can be applied in a number of ways:
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- Do not use jargon, slang or idioms
- Provide positive feedback - Listen attentively - Be patient - Don't speak louder; it won't help |
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Officers should avoid gestures or physical behavours that other cultures find offensive or taboo. Officers should understand:
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a) When touch is appropriate or inappropriate.
b) How facial expressions are affected by culture. |
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Guidelines for communicating with people with disabilities:
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i) Recognized the existence of a disability.
ii) Understand the nature of the disability. iii) Be resourceful in attempting to establish communication. |
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Zen of Citium
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We have been given two ears and but a single mouth in order that we may hear more and talk less.
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To command respect depends on three factors:
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1) Your words
2) Your delivery and tone 3) Your appearance |
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The six P's of public speaking:
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1) Preface
2) Position 3) Problem 4) Possibilities 5) Proposal 6) Postscript |
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Barriers to Communication:
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1) Receiver can't hear message clearly
2) Receiver doesn't agree with what is said and doesn't tell you. 3) Receiver unable to respond for other reasons. |
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Learn to avoid gestures other cultures find taboo:
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i) When touch is appropriate and inappropriate.
ii) How facial expressions are affected by culture. |
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Testifying in court:
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a) Don't guess
b) Tell the truth c) Understand the questions. d) Take your time e) Give clear answers. f) If estimating, say so. g) Be Courteous h) Avoid Humour |
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Barriers to Effective Listening: (9)
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1) Lack of Interest
2) Daydreaming 3) Lack of understanding 4) Lack of retention |
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Visual aids:(6)
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1) Overhead transparencies
2) Flip charts 3) Videos 4) Slides |
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Ways to overcome anxiety: (6)
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1) Observe others
2) Lower blood pressure 3) Try to relax 4) Move body 5) Suck on candy 6) Breathe |
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Gestures:(p.153)
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Using your hands oral during presentation can be very effective.
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Speaking in such a way as to be heard, to be influential, and to command respect demands on 3 factors:
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i) Your words
ii) Your delivery and tone iii) Your appearance |
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2 types of paragraphs:
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Regular and extended
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Audience:
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1) Who will be reading this?
2) What does the reader want to hear? 3) What do I want to tell the reader? 4) How can I best Arrange and present message? |
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Bias:
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Can be favourable or unfavourable but indicates a strong opinion based on experience.
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Summarizing:
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Involves putting the main points of material into own words.
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Paraphrase:
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Involves putting the main ideas of material into own words and is usually shorter than original.
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Contractions:
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Formed from a combination of two words.
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Comma splice
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Another type of run on sentence.
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Improving spelling:(5)
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1) Notice the hard spots
2) Look at word carefully and examine structure. 3) Pronounce word correctly 4) Pronounce word by syllables. 5) Use memory devices. |