Training & Development Quiz

Front 1

Should every employee in an organization have access to all of the organization’s knowledge?

Back 1

No, because of security of sensitive personal information or intellectual property.

Front 2

What is one downside of an electronic database?

Back 2

It can get cluttered as old information is not removed and new information is easily put in.

Front 3

Briefly explain how generative learning is different from memorization

Back 3

Memorization in training is usually led by the trainer. Generative learning is self-initiated and learner-controlled where collaborative efforts are used to problem solve.

Front 4

Why are relationships important in learning new material?

Back 4

help recall and organize prior knowledge through collaboration and information sharing.

Front 5

What kind of training is related to a leadership job?

Back 5

communications training and teamwork

Front 6

What kind of return can an organization get out of training?

Back 6

can increase profits through increased employee performance, higher employee retention, and cost savings due to fewer mistakes

Front 7

Why would a presentation on gagne’s 9 begin by asking if anyone had previous knowledge or experience?

Back 7

To Stimulate Recall

Front 8

Which of gagne’s 9 would an interactive activity during the training process mimic?

Back 8

To Provide Learning Guidance

Front 9

What skill can help with communication in the workplace? interpersonal skills training, problem solving training or diversity / sensitivity training?

Back 9

Interpersonal skills training

Front 10

Which of the training programs listed above would you find to be the most useful in a workplace?

Back 10

All three because they offer important information for various aspects in the workplace

Front 11

Name two environmental factors that influence training and development.

Back 11

global competition, technology, labour market, change

Front 12

name one outcome that environmental factors can present to an organization.

Back 12

Technology can force businesses to shut down if it forces their product to become obsolete (example: RIM, VHS)

Front 13

What is the disadvantage of focus groups?

Back 13

time consuming and it is hard to quantify data.

Front 14

What is the disadvantage of surveys?

Back 14

It is time consuming and gives restricted responses.

Front 15

Why do we calculate ROI?

Back 15

To avoid lost costs and measure effectiveness.

Front 16

How do we measure ROI?

Back 16

(gain from investment – cost of investment) / cost of investment

Front 17

How can explicit knowledge be written?

Back 17

Into procedures or coded into databases.

Front 18

What does implicit knowledge mean? (Tacit knowledge)

Back 18

Knowledge that is learned from experience and insight, and has been defined as intuition, know-how, little tricks, and judgment.

Front 19

What are the four parts necessary for successful observational learning to take place?

Back 19

Attention, retention, reproduction, and reinforcement

Front 20

What are the three key parts to Social Cognitive Theory?

Back 20

Self regulation, self efficacy, observation.

Front 21

What is meant by the terms organizational culture and organizational climate?

Back 21

Culture entails values, assumptions, and beliefs of the organization; climate is the collective attitudes toward work, supervision, and policies & procedures

Front 22

Why is organizational culture important in an organization?

Back 22

determines the norms and expected behaviours

Front 23

what is the advantage of performance appraisals?

Back 23

Identifies the strengths/ weaknesses and needs of trainees.

Front 24

What is the advantage of an advisory committee?

Back 24

Simple and inexpensive

Front 25

Name one of the two doctors who developed goal setting theory

Back 25

Edmund Locke and Gary Latham

Front 26

Why is having goals important for training and development?

Back 26

90% higher success if goals are clearly outlined

Front 27

What will a structured training and development program ensure?

Back 27

Knowledge is not stagnant, and constantly being updated.

Front 28

Why is training referred to as a retention tool?

Back 28

Repetition increases skill and morale.

Front 29

Who was the psychologist who created the conditioning theory?

Back 29

BF Skinner

Front 30

How do we link desired behaviour?

Back 30

Through shaping, chaining, and generalization

Front 31

Which area of the brain is generally associated with active experimentation?

Back 31

motor and pre-motor cortex

Front 32

Beginning with concrete experience, name the four stages of Kolb’s learning cycle

Back 32

concrete experience, reflective observation, abstract conceptualization, active experimentation

Front 33

Why are communities of practice important for training?

Back 33

People will learn from each other

Front 34

If you were to become an HR manager, what way would you implement communities of practice?

Back 34

form groups, teach others, and lead

Front 35

What does SMART stand for?

Back 35

Specific, Measurable, Active, Relevant, Time-bound

Front 36

What are the benefits of writing objectives?

Back 36

Trainers can analyze more specifically and employees can be measured in terms of performance

Front 37

Name and describe one of the four environmental factors?

Back 37

global competition: improve quality and new skills

Technology: trains employees to use technology which can lead to product improvements and gives a competitive advantage

Labour market

Change

Front 38

Out of the four, which factor had the biggest impact on flight security and training?

Back 38

Technology

Front 39

What is a learning organization?

Back 39

creates, shares, diffuses, and applies knowledge

Front 40

What is organizational learning?

Back 40

the process of learning within the organization

Front 41

What are the ten categories of performance aids?

Back 41

checklists, reminder cards, process maps, mnemonics, templates, forms, online help, calculators, diagrams, mistake proofs

Front 42

Which one is helpful in your training experience?

Back 42

Whatev'

Front 43

What are traditional in-class lectures benefits

Back 43

you can do them anytime

Front 44

What instructional media is used at UFV?

Back 44

whiteboards, computers, etc.

Front 45

What are the two methods of on-the-job training?

Back 45

structured and unstructured

Front 46

What are the two advantages of on-the-job training?

Back 46

cost effective, requires less employees.

Front 47

What are the two differences between formal and informal learning?

Back 47

formal: certificate, intentional

informal:no certificate, unintentional and intentional

Front 48

What is one of the benefits of formal learning and one of informal learning ?

Back 48

you can teach larger groups at the same time with formal

Creating informal learning situations can be less costly and more time efficient given all of the social media technologies and electronic devices we have today