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51 Cards in this Set
- Front
- Back
1. What is our service standard #1? |
Texas friendly |
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2. How long do we have to greet a table? |
45 seconds |
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3. Which of the following describes special attention? |
All of the above. Serving kids' meals first, offering a beverage and crayons to a waiting child, and placing a candle in dessert for a birthday. |
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4. Where would you seat elderly and handicapped people? |
Closest to the front door |
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5. Where would we seat children and infants? |
Out of the main isles |
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6. How do we answer the phone? How long do we have to answer the phone? |
"Thank you for calling Saltgrass Steakhouse of Amarillo, this is _________ speaking. How may I help you?" 2 rings. |
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7. What is the standard greeting? |
"Welcome to Saltgrass Steakhouse! How many in your part today?" |
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8. What is the standard farewell? |
"Thank you for dining with us. We will see you next time!" |
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9. Baked Potato Soup |
Creamy, chunky potato soup with bacon, chives, and cheddar cheese. Garnished with chives. |
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10. Chicken Tortilla Soup |
Brothy soup with chicken, cilantro rice, zucchini, carrots, and other veggies. Garnished with avocado and tortilla chip. |
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11. The dinner salad comes with how much dressing? |
1 ounce |
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12. Dinner Salad: |
Salad mix, choice of dressing, 2 sliced tomatoes, croutons, and cheddar cheese. |
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13. Dinner Caesar Salad:
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Romaine, Caesar dressing, croutons, and Parmesan cheese. |
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14. Wedge Salad: |
Iceberg wedge, ranch dressing, balsamic vinaigrette, diced tomato, bleu cheese crumbles, and chopped bacon. |
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15. Spinach/Kale Salad: |
Spinach, bleu cheese crumbles, chopped egg, chopped pecans, diced red onions, and honey balsamic vinaigrette. |
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16. What kind of beef do we serve? |
Certified Angus Beef |
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17. What characteristics make Certified Angus Beef special? |
It is the top 8% of all USA beef. It is renowned for tenderness, juiciness, and flavor. |
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18. Pat's Ribeye ounces |
10, 12, and 16
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19. Wagon Boss Top Sirloin ounces |
6, 8, and 10 |
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20. Cattleman's Prime Rib ounces |
8, 9, 12, 16, and 20 |
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21. New York Strip ounces |
12 |
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22. T-bone ounces |
17 |
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23. Porterhouse ounces |
22 |
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24. Cowboy Ribeye ounces |
21 |
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25. What is our most tender steak? |
Filet |
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26. What are the 2 cuts with the most marbling? |
Ribeye and Prime Rib |
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27. True or False. The T-bone has two steaks in one; the strip on one side and the filet on the other. |
True |
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28. What are the two cuts from the same ribroll? |
Ribeye and Prime Rib |
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29. What does it mean to "parrot" the guests' order? |
Repeat back the order as the guest is ordering |
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30(a) Rare |
Cool red center |
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30(b) Medium Rare |
Warm red center |
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30(c) Medium |
Pink throughout |
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30(d) Medium Well
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Thin line of pink |
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30(3) Well |
No pink |
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31. How many shrimp come with each shrimp addition? |
5 grilled, 5 fried, or 4 BBQ |
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32. Oscar Topping |
Jumbo lump crabmeat, lemon butter, chives, red pepper flakes, and 3 spears lightly fried asparagus |
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34. We offer all of the following items as steak additions except: |
Lobster topping |
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34. What is the purpose of suggestive selling and upgrading? |
All of the above. To provide guests with more options, to boost your sales = more money for you, and sales directly affects your rankings. |
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35. Gin & Ginger Mojito |
Hendrick's gin,sweet & sour, Monon cucumber syrup, ginger beer, mint leaves, and a lime wedge. |
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36. Strawberry Mule |
Grey Goose vodka, strawberry puree, rocks mix, Gosling's ginger beer, lime wedge, and 1/2 strawberry. |
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37. Southern Mule |
Camamigos Blanco Tequila, rocks mix, Liber & Co Fiery Ginger Syrup, Gosling's ginger beer, lime wheel, and mint leaves |
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38. Moscow Mule |
Well vodka, sweet & sour, Gosling's ginger beer, and lime wheel |
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39. Pomegranate Mojito |
Bacardi rum, Liber & Co real grenadine, club soda, rocks mix, and mint leaves. |
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40. What is our house vodka? |
McCormick |
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41. Select two liquors to offer as upgrades when a guest orders a drink with vodka: |
Tito's Belvedere Absolute Grey Goose |
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42. What drinks are made with vodka? |
Martini Bloody Mary Screwdriver |
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43. What are the suggested drink limits for the following? |
Glass of wine 4 Beers 4 Shots 2 |
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44. You should communicate all of the following when a guest orders a 4th drink except what? |
If they are male or female |
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45. What are the consequences for not adhering Landry's alcohol policy? |
Disciplinary action up to possible termination |
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46. True or False. It is okay to serve a guest who is under 21 if they are accompanied by a guardian? |
False |
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47. What question should you ask when checking a guests' ID? |
How old are you? |