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20 Cards in this Set
- Front
- Back
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Early leadership trait research looked to find characteristics that might___ |
differentiate leaders from nonleaders |
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Behavioral theories of leadership focused on__ |
what effective leaders did |
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A democratic participative leader__ |
seeks input and shares final decision |
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In the Ohio State studies,__refers to how much mutual trust exists between employees and leaders |
consideration |
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On the managerial grid, a leader who is high in both concern for people and concern for production would rate... |
9,9 |
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The key to the Fiedler contingency model of leadership is to match__. |
leadership style and situation |
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Your boss has total control over hiring, firing, and promotions in your department. He has__ |
high position power |
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In the situational leadership theory (SLT), readiness is defined as __ to perform a task |
both ability and willingness |
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A leader who pretty much leaves employees on their own is assuming this SLT role. |
delegating |
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A__ leader in path -goal theory gives specific guidance in performing tasks |
directive |
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In order to transmit a message, the thought originating with the sender must be__ to symbolic form. |
encoded |
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Which communication sequence is correct? |
Sender-encoding-channel-decoding-reciever |
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An example of nonverbal communication is |
a smile |
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__ is the deliberate manipulation of info by the sender to make it appear more favorable to the reciever. |
filtering |
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When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from__. |
information overload |
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Jargon tends to cause problems when it is used__. |
outside of a specialized, close-knit group |
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The purpose of feedback is to determine whether a message was__. |
received and understood |
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One particularly effective form of providing feedback is for the receiver to__. |
restate message in their own words |
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This is the primary goal of active listening |
understanding the full meaning of the speakers message |
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How does jumping to conclusions affect the communication process? |
causes listener to stop listening cause they already formed a view of what the speaker is attempting to express |
