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52 Cards in this Set
- Front
- Back
Decision Making Phase
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The first part of problem solving, including three stages, intelligence, design, and choice.
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Intelligence Stage
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The first stage of decision making, in which potential problems or opportunities are identified and defined.
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Design Stage
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The second stage of decision making, in wich alternative solutions to the problem are developed.
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Choice Statge
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The third stage of decision making, which requires selecting a course of action.
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Problem Solving
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A process that goes beyond decision making to include the implementation stage.
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Implementation Stage
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A stage of problem solving in which a solution is put into effect.
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Monitoring Stage
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The final stage of the problem-solving process, in which decision makers evaluate the implementation.
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Programmed Decision
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A decision made using a rule, procedure, or quantitative method.
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Nonprogrammed Decision
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A decision that deals with unusual or exceptional situations.
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Optimization Model
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A process to find the best sollution, usually the one that will best help the organization to meet its goals.
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Satisfaction Model
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A model that will find a good-but not necessarily the best-problem solution.
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Heuristics
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Commonly accepted guidelines or procedures that usually find a good solution.
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Scheduled Report
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A report produced periodically, or on a schedule, such as daily, weekly, or monthly.
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Key-Indicator Report
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A summary of the previous days critical activities; typically available at the beginning of each workday.
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Demand Report
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A report developed to give certain information at someones request.
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Exception Report
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A report automatically produced when a situation is unusual or requires management action
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Drill-Down Report
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A report providing increasingly detailed data about a situation.
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Financial MIS
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An information system that provides financial information not only for executives but also for a broader set of people who need to make better decisions on a daily basis.
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Profit Center
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A department within an organization that focuses on generating profits.
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Revenue Center
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A division within a company that generates sales or revenues.
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Cost Center
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A division within a company that does not directly generate revenue.
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Auditing
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Analyzing the financial condition of an organization and determining whether financial statements and reports produced by the financial MIS are accurate.
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Internal Auditing
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Auditing performed by individuals within the org.
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External Auditing
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Auditing performed by an outside group.
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Economic Order Quantity(EOQ)
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The quantity that should be reordered to minimize the total inventory costs.
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Reorder Point(ROP)
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A critical inventory quantity that determines when to order more inventory.
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Material Requirements Planning(MRP)
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A set of inventory control techniques that help coordinate thousands of inventory items when the demand for one item is dependent on the demand for another.
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Just In Time(JIT) Delivery
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A philosophy of inventory management in which inventory and materials are delivered just before they are used in manufacturing a product.
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Computer Assisted Manufacturing
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A system that directly controls manufacturing equipment.
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Computer Integrated Manufacturing
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Using computers to link the components of the production process into an effective system.
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Flexible Manufacturing System
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An approach that allows manufacturing facilities to rapidly and efficiently change from making one product to making another.
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Quality Control
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A process that ensures that the finished product meets the customers needs.
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Marketing MIS
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An information system that supports managerial activities in product development, distribution, pricing decisions, and promotional effectiveness.
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Human Resource MIS
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An information system that is concerned with activities related to employees and potential employees of an org., also called a personal MIS
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Accounting MIS
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An information system that provides aggregate info on accounts payable, receivable, payroll and many other apps.
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Geographic Information System
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A computer system capable of assembling, storing, manipulating, and displaying geographic information, that is, data identified according to its location.
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Ad Hoc DSS
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A dss concerned with situations or decisions that come up only a few times during the life of the org.
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Institutional DSS
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A dss that handles situations or decisions that occur more than once, usually several times per year or more. An institutional DSS is used repeatedly and refined over the years.
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Highly Structured Problems
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Problems that are straightfoward and require known facts and relationships.
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Semistructured or Unstructured Problems
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More complex problems in which the relationships among the pieces of data are not always clear, the data might be in a variety of formats, and the data is often difficult to manipulate or obtain.
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Dialogue Manager
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A user interface that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.
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Model Base
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Part of a DSS that provides decision makers access to a variety of models and assists them in decision making
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Model Management Software
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Software that coordinates the use of models in a DSS.
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Group Support System(GSS)
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Software application that consists of most elements in a DSS, plus software to provide effective support in group decision making; also called group decision support system or computerized collaborative work system.
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Delphi Approach
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A decision making approach in which group decision makers are geographically dispersed; this approach encourages diversity among group members and fosters creativity and original thinking in decision making.
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Brainstorming
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A decision making approach that often consists of members offering ideas off the top of their heads.
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Group Consensus Approach
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A decision making approach that forces members in the group to reach a unanimous decision.
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Nominal Group Technique
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A decision making approach that encourages feedback from individual group members, and the final decision is made by voting, similar to the way public officials are elected
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Decision Room
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A room that supports decision making, with the decision makers in the same building, combining face-to-face verbal interaction with technology to make the meeting more effective and efficient.
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Virtual Workgroups
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Teams of people located around the world working on common problems
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Executive Support System(ESS)
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Specialized DSS that includes all hardware, software, data, procedures, and people used to assist senior level executives within the organization.
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Strategic Planning
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Determining long-term objectives by analyzing the strengths and weakness of the organization, predicting future trends, and projecting the development of new product lines.
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